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A STUDY ON EDUCATION LOAN OF
SYNDICATE BANK
Submitted by-
Sayan Barman
Pritam Das
Arindam Sarkar
Abhijeet
Ajo Jacob Alexender
ESTABLISHED IN 1925 IN UDUPI, IN COASTAL KARNATAKA WITH A
CAPITAL OF RS 8000.
3 VISIONARIES-SRI UPENDRA NANTH PAI,SRI VAMAN KUDWA AND
DR TMA PAI.
THEIR OBJECTIVE WAS TO PROVIDE FINANCIAL ASSISTANCE TO
LOCAL WEAVERS WHO WERE CRIPPLED BY THE CRISI IN THE
HANDLOOM INDUSTRY.
IT STARTED BY COLLECTING 2 ANNAS DAILY AT THE DOORSTEPS
OF THE DEPOSITORS UNDER THE SCHEME OF PIGMY DEPOSIT IN
1928 AND THIS BECAME THE BRAND EQUITY OF THIS BANK.
BRIEF HISTORY
THE PROGRESS OF THE BANK HAS BEEN WITH THE PHASE OF
PROGRESSIVE BANKING IN INDIA AND STANDING IN THIS 21ST
CENTURY THE BANK IS WELL EQUIPPED TO MEET THE CHALLENGES
IN THE AREA OF IT ,KNOWLEDGE AND COMPETITION.
SPANNING OVER 80 YEARS OF PIONEERING EXPERTISE IT HAS
CREATED FOR HIMSELF A SOLID CUSTOMER BASE COMPRSING OF
2-3 GENERATIONS.
TO ACHIEVE CONSISTENT GROWTH IN THE BUSINESS.
TO ENDEAVOUR FOR INCLUSIVE DEVELOPMENT AND ENSURE SERVICE
EXCELLENCE THROUGH EFFECTIVE HARNESSING OF HUMAN CAPITAL AND
TECHNOLOGY.
“TO BE BANK OF A CHOICE OF EVERY INDIAN AND A PREFERRED
BANKING PARTNER GLOBALLY”
MISSION
VISION
Global Business registered a staggering figure of Rs. 283558 crore in 2011-12,
rising from Rs. 243946 crore in 2010-11 registering a growth of 16.24%. Global
Deposits grew by 16.48% to Rs. 157941 crore and Global Advances grew by 15.94%
to Rs. 125617 crore.
Domestic Business of the Bank increased from Rs. 224331 crore in 2010-11 to Rs.
258660 crore in 2011-12 registering a growth of 15.30%.
CASA Deposit (domestic) stood at Rs. 46424 crore as at 31.03.2012 constituting
31.43 % of Total Domestic Deposits.
Operating Profit of the Bank jumped by 21.71% from Rs. 2749.78 crore in 2010-
11 to Rs. 3346.80 crore in 2011-12.
BANKS FINANCIAL PERFORMANCE 2011- 2012
Net Profit, zoomed by 25.33% from Rs. 1047.95 crore in 2010-11 to Rs. 1313.39 crore in
2011-12.
Priority Sector Advances grew by 12.19% to Rs. 41383 crore during 2011-12 and
constituted 45.21% of the ANBC (Adjusted Net Bank Credit) against the mandatory
requirement of 40%.
Agriculture Credit increased from Rs. 14798 crore in 2010-11 to Rs. 17409 crore in 2011-
12 registering a growth of 17.64%.
Total Income grew by 32.17% to Rs. 16344.23 crore, whereas non-interest income grew
by 17.57% to Rs. 1075.88 crore in 2011-12.
Interest Income of the Bank registered a healthy growth of 33.34% from Rs. 11450.86
crore in 2010-11 to Rs. 15268.35 crore in 2011-12.
PERFORMANCE CONTINUED
The Net NPA increased from Rs. 1030.84 crore in 2010-11 to Rs. 1185.43 crore in 2011-12
constituting 0.96% of the Net Advances.
Net Interest Margin (NIM) improved from 3.40% in 2010-11 to 3.43% in 2011-12.
Yield on Advances of the Bank soared to 10.98% as on 31.3.2012 from 9.52% as on
31.3.2011.
Provision Coverage Ratio improved from 77.18% as at 31.03.2011 to 80.06% as at
31.03.2012.
Book Value per Share improved from Rs. 122.99 in 2010-11 to Rs. 150.13 in 2011-12.
The Capital to Risk-Weighted Assets Ratio (CRAR) stood at 12.24% as at
31.03.2012, compared to 13.04% as at 31.03.2011. During the year the Bank received a
capital infusion to the tune of Rs. 327 crore from LIC of India.
Our Bank offers a number of varied products under Deposits, Advances to suit the
needs of all types of customers. Details of products are available in each category under
this head. We offer other services for our customers like Cash Management Services,
RTGS,NEFT for electronic fund transfer and speed clearing.
We also have various delivery channels like ATM, Internet Banking, SMS
Banking offering specialised products and services at our branches which have been
100% brought under Centralised Banking Solution.
PROUCT AND SERVICE
PIGMY DEPOSIT SCHEME
PIONEER IN RURAL DEVELOPMENT
SOCIAL LENDING
PRIORITY FOR WOMEN
TECHNOLOGY INITIATIVES
IMPLEMENTATION OF PMS 15 POINT PROGRAMME FOR WELFARE OF
WOMEN
DIFFERENT MILESTONE ACHIEVED IN LAST 85 YEARS
SYNDVIDYA
“A Syndicate Bank's Education Loan Scheme”
 Syndicate Bank's involvement in education dates back to the
decades prior to the Nationalization of Banks.
 The Bank has introduced a comprehensive Education Loan
Scheme-SyndVidya, which is more student responsive and parent
friendly.
 Providing financial support to deserving / meritorious students
for pursuing higher education in India and abroad.
 The Scheme covers the entire spectrum of educational needs
from the school education to super specialty courses including
overseas courses.
 The loan scheme carries liberal
limits of Rs.10.00 lac for courses
within the country and Rs.20.00 lac
for overseas courses.
 Capitation fees, donation or
external coaching fee are not
covered.
QUANTUM OF
LOAN
COURSE ELIGIBILITY CRITERIA
 Approved courses leading to graduate/ post graduate degree and PG diploma
conducted by recognized colleges/ universities recognized by UGC/ Govt./
AICTE/ DOE etc.
 Courses like ICWA, CA, CFA etc.
 Approved courses offered in India by reputed foreign universities.
 Other courses leading to diploma/ degree etc. conducted by colleges/
universities approved by UGC/ Govt./ AICTE etc
 Courses offered by National Institutes and other reputed private institutions.
Teacher training course/Nursing course/B.Ed are eligible for education
loan, provided the training institutions are approved either by the Central
Government or by the State Government and such courses should lead to
Degree or Diploma course and not to certification course.
Studies in INDIA:
 Graduation: For job oriented professional / technical courses offered by
reputed universities.
 Post Graduation: MCA, MBA, MS etc.
 Courses conducted by CIMA-London, CPA in USA etc.
 Degree/diploma courses like aeronautical, pilot training, shipping etc
provided, these are recognized by competent regulatory bodies in India/abroad
for the purpose of employment in India/abroad.
Studies abroad:
STUDENT ELIGIBILITY
Any student who is a major representing himself or a minor student represented by
parent or guardian of Indian nationality.
Must have secured admission on the basis of merit to professional/ technical/other
courses through entrance test/selection process.
Must have secured admission to Foreign universities/Institution (for studies abroad).
The student should be an Indian National/NRI
 Should have secured admission to a higher education course in recognized institutions
in India or Abroad through Entrance Test/ Merit Based Selection process after completion
of HSC(10 plus 2 or equivalent).
EMI
Need to pay the principle along with interest after the completion of
the course -1 year or 6th month which ever is earlier.
The bank is insisting the guardian to pay interest monthly because :
Guardian gets 100% tax rebate on interest paid on monthly basis.
It decreases the extra pressure of loan payment of the customer.
 If the income of the guarantor or guardian is less than or equal to
Rs 4.5 lakhs annually then the customer gets interest subsidy.
PLR- Prime Lending Rate
Upto Rs 4.00
lakhs
• 11.5%
Rs 4.00 lakhs to
Rs 20.00 lakhs
• PLR + 2%
INTEREST RATE
COLLATERAL SECURITY
NSC/KVP/Mortgage/Any type of
security/LIC/FD- Above Rs. 7.5
lakhs
No collateral- Upto Rs. 4.00
lakhs
MARGINS
Upto 4 lacs – Nil
Above 4 lacs
 For studies in India – 5%
 For studies in abroad – 15%
CONCESSION RATE
Girl students and students belonging to SC/ST category are
eligible for concession of 0.50% per annum on the above rates.
The girl students under SC/ST category are eligible for a
further concession of 0.25% on the above rates (Total
concession 0.75%)
Simple interest would be charged during the repayment
holiday /moratorium period.
REPAYMENT
Repayment holiday / moratorium: Course period + 1 year or
6 months after getting job, whichever is earlier.
For loans up to `7.50 lakhs upto 10 years
For loans above `7.50lakhs upto 15 years
GUARANTORS
Above 4 lacs- Parent plus one more guarantors outside the
family.
LOAN PROCESSING
Two – Three days for loan sanctioning. Can be arranged in the
same day
BRANCH VISITED AND LOAN INFORMATION
OF THE BANK
Education loan from the bank – 5 person
Education loan from overall Syndicate Bank
of Bhubaneswar – 120 – 150 approximately
For the financial year 2012 - 2013
BANCASSURANCE SCHEME OF SYNDICATE BANK
The Bank arranges insurance scheme for Parents and Student
under the loan scheme.
Nominal Fee
Tied up with United India Insurance Company.
Covers under death of any one
Period- Course Period + 1 Year + Repayment period
CUSTOMER SATISFACTION SURVEY ON
EDUCATION LOAN
2 2
8
4
2
3
2
7
0
1
2
3
4
5
6
7
8
9
NUMBER OF DIFFERENT BANKS
Series1
28
20
5
10
15
20
25
30
YES NO
HAPPINESS WITH LOAN APPLICATION PROCESS
Series1
24
6
0
5
10
15
20
25
30
YES NO
ARE THE EMPLOYEES HELPFUL?
Series1
20
10
0
5
10
15
20
25
YES NO
SATISFACTION ABOUT LOAN PROCESSING TIME
Series1
18
12
0
2
4
6
8
10
12
14
16
18
20
BELOW 4 LAKHS BETWEEN 4-7.5 LAKHS
RANGE OF LOAN
Series1
17
13
0
2
4
6
8
10
12
14
16
18
YES NO
NEED TO IMPROVE LOAN FACILITY?
Series1
10
20
0
5
10
15
20
25
YES NO
WAS THE PROCESS HECTIC?
Series1
5
25
0
5
10
15
20
25
30
YES NO
DO YOU WANT TO SWITCH?
Series1
COMPARISION BETWEEN DIFFERENT BANKS
ON EDUCATION LOAN
COMPARISION BETWEEN DIFFERENT BANKS
ON EDUCATION LOAN
Customer Satisfaction on Education Loan

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Customer Satisfaction on Education Loan

  • 1. A STUDY ON EDUCATION LOAN OF SYNDICATE BANK Submitted by- Sayan Barman Pritam Das Arindam Sarkar Abhijeet Ajo Jacob Alexender
  • 2. ESTABLISHED IN 1925 IN UDUPI, IN COASTAL KARNATAKA WITH A CAPITAL OF RS 8000. 3 VISIONARIES-SRI UPENDRA NANTH PAI,SRI VAMAN KUDWA AND DR TMA PAI. THEIR OBJECTIVE WAS TO PROVIDE FINANCIAL ASSISTANCE TO LOCAL WEAVERS WHO WERE CRIPPLED BY THE CRISI IN THE HANDLOOM INDUSTRY. IT STARTED BY COLLECTING 2 ANNAS DAILY AT THE DOORSTEPS OF THE DEPOSITORS UNDER THE SCHEME OF PIGMY DEPOSIT IN 1928 AND THIS BECAME THE BRAND EQUITY OF THIS BANK. BRIEF HISTORY
  • 3. THE PROGRESS OF THE BANK HAS BEEN WITH THE PHASE OF PROGRESSIVE BANKING IN INDIA AND STANDING IN THIS 21ST CENTURY THE BANK IS WELL EQUIPPED TO MEET THE CHALLENGES IN THE AREA OF IT ,KNOWLEDGE AND COMPETITION. SPANNING OVER 80 YEARS OF PIONEERING EXPERTISE IT HAS CREATED FOR HIMSELF A SOLID CUSTOMER BASE COMPRSING OF 2-3 GENERATIONS.
  • 4. TO ACHIEVE CONSISTENT GROWTH IN THE BUSINESS. TO ENDEAVOUR FOR INCLUSIVE DEVELOPMENT AND ENSURE SERVICE EXCELLENCE THROUGH EFFECTIVE HARNESSING OF HUMAN CAPITAL AND TECHNOLOGY. “TO BE BANK OF A CHOICE OF EVERY INDIAN AND A PREFERRED BANKING PARTNER GLOBALLY” MISSION VISION
  • 5. Global Business registered a staggering figure of Rs. 283558 crore in 2011-12, rising from Rs. 243946 crore in 2010-11 registering a growth of 16.24%. Global Deposits grew by 16.48% to Rs. 157941 crore and Global Advances grew by 15.94% to Rs. 125617 crore. Domestic Business of the Bank increased from Rs. 224331 crore in 2010-11 to Rs. 258660 crore in 2011-12 registering a growth of 15.30%. CASA Deposit (domestic) stood at Rs. 46424 crore as at 31.03.2012 constituting 31.43 % of Total Domestic Deposits. Operating Profit of the Bank jumped by 21.71% from Rs. 2749.78 crore in 2010- 11 to Rs. 3346.80 crore in 2011-12. BANKS FINANCIAL PERFORMANCE 2011- 2012
  • 6. Net Profit, zoomed by 25.33% from Rs. 1047.95 crore in 2010-11 to Rs. 1313.39 crore in 2011-12. Priority Sector Advances grew by 12.19% to Rs. 41383 crore during 2011-12 and constituted 45.21% of the ANBC (Adjusted Net Bank Credit) against the mandatory requirement of 40%. Agriculture Credit increased from Rs. 14798 crore in 2010-11 to Rs. 17409 crore in 2011- 12 registering a growth of 17.64%. Total Income grew by 32.17% to Rs. 16344.23 crore, whereas non-interest income grew by 17.57% to Rs. 1075.88 crore in 2011-12. Interest Income of the Bank registered a healthy growth of 33.34% from Rs. 11450.86 crore in 2010-11 to Rs. 15268.35 crore in 2011-12. PERFORMANCE CONTINUED
  • 7. The Net NPA increased from Rs. 1030.84 crore in 2010-11 to Rs. 1185.43 crore in 2011-12 constituting 0.96% of the Net Advances. Net Interest Margin (NIM) improved from 3.40% in 2010-11 to 3.43% in 2011-12. Yield on Advances of the Bank soared to 10.98% as on 31.3.2012 from 9.52% as on 31.3.2011. Provision Coverage Ratio improved from 77.18% as at 31.03.2011 to 80.06% as at 31.03.2012. Book Value per Share improved from Rs. 122.99 in 2010-11 to Rs. 150.13 in 2011-12. The Capital to Risk-Weighted Assets Ratio (CRAR) stood at 12.24% as at 31.03.2012, compared to 13.04% as at 31.03.2011. During the year the Bank received a capital infusion to the tune of Rs. 327 crore from LIC of India.
  • 8. Our Bank offers a number of varied products under Deposits, Advances to suit the needs of all types of customers. Details of products are available in each category under this head. We offer other services for our customers like Cash Management Services, RTGS,NEFT for electronic fund transfer and speed clearing. We also have various delivery channels like ATM, Internet Banking, SMS Banking offering specialised products and services at our branches which have been 100% brought under Centralised Banking Solution. PROUCT AND SERVICE
  • 9. PIGMY DEPOSIT SCHEME PIONEER IN RURAL DEVELOPMENT SOCIAL LENDING PRIORITY FOR WOMEN TECHNOLOGY INITIATIVES IMPLEMENTATION OF PMS 15 POINT PROGRAMME FOR WELFARE OF WOMEN DIFFERENT MILESTONE ACHIEVED IN LAST 85 YEARS
  • 10. SYNDVIDYA “A Syndicate Bank's Education Loan Scheme”  Syndicate Bank's involvement in education dates back to the decades prior to the Nationalization of Banks.  The Bank has introduced a comprehensive Education Loan Scheme-SyndVidya, which is more student responsive and parent friendly.  Providing financial support to deserving / meritorious students for pursuing higher education in India and abroad.  The Scheme covers the entire spectrum of educational needs from the school education to super specialty courses including overseas courses.
  • 11.  The loan scheme carries liberal limits of Rs.10.00 lac for courses within the country and Rs.20.00 lac for overseas courses.  Capitation fees, donation or external coaching fee are not covered. QUANTUM OF LOAN
  • 12. COURSE ELIGIBILITY CRITERIA  Approved courses leading to graduate/ post graduate degree and PG diploma conducted by recognized colleges/ universities recognized by UGC/ Govt./ AICTE/ DOE etc.  Courses like ICWA, CA, CFA etc.  Approved courses offered in India by reputed foreign universities.  Other courses leading to diploma/ degree etc. conducted by colleges/ universities approved by UGC/ Govt./ AICTE etc  Courses offered by National Institutes and other reputed private institutions. Teacher training course/Nursing course/B.Ed are eligible for education loan, provided the training institutions are approved either by the Central Government or by the State Government and such courses should lead to Degree or Diploma course and not to certification course. Studies in INDIA:
  • 13.  Graduation: For job oriented professional / technical courses offered by reputed universities.  Post Graduation: MCA, MBA, MS etc.  Courses conducted by CIMA-London, CPA in USA etc.  Degree/diploma courses like aeronautical, pilot training, shipping etc provided, these are recognized by competent regulatory bodies in India/abroad for the purpose of employment in India/abroad. Studies abroad:
  • 14. STUDENT ELIGIBILITY Any student who is a major representing himself or a minor student represented by parent or guardian of Indian nationality. Must have secured admission on the basis of merit to professional/ technical/other courses through entrance test/selection process. Must have secured admission to Foreign universities/Institution (for studies abroad). The student should be an Indian National/NRI  Should have secured admission to a higher education course in recognized institutions in India or Abroad through Entrance Test/ Merit Based Selection process after completion of HSC(10 plus 2 or equivalent).
  • 15. EMI Need to pay the principle along with interest after the completion of the course -1 year or 6th month which ever is earlier. The bank is insisting the guardian to pay interest monthly because : Guardian gets 100% tax rebate on interest paid on monthly basis. It decreases the extra pressure of loan payment of the customer.  If the income of the guarantor or guardian is less than or equal to Rs 4.5 lakhs annually then the customer gets interest subsidy.
  • 16. PLR- Prime Lending Rate Upto Rs 4.00 lakhs • 11.5% Rs 4.00 lakhs to Rs 20.00 lakhs • PLR + 2% INTEREST RATE
  • 17. COLLATERAL SECURITY NSC/KVP/Mortgage/Any type of security/LIC/FD- Above Rs. 7.5 lakhs No collateral- Upto Rs. 4.00 lakhs
  • 18. MARGINS Upto 4 lacs – Nil Above 4 lacs  For studies in India – 5%  For studies in abroad – 15%
  • 19. CONCESSION RATE Girl students and students belonging to SC/ST category are eligible for concession of 0.50% per annum on the above rates. The girl students under SC/ST category are eligible for a further concession of 0.25% on the above rates (Total concession 0.75%) Simple interest would be charged during the repayment holiday /moratorium period.
  • 20. REPAYMENT Repayment holiday / moratorium: Course period + 1 year or 6 months after getting job, whichever is earlier. For loans up to `7.50 lakhs upto 10 years For loans above `7.50lakhs upto 15 years
  • 21. GUARANTORS Above 4 lacs- Parent plus one more guarantors outside the family. LOAN PROCESSING Two – Three days for loan sanctioning. Can be arranged in the same day
  • 22. BRANCH VISITED AND LOAN INFORMATION OF THE BANK Education loan from the bank – 5 person Education loan from overall Syndicate Bank of Bhubaneswar – 120 – 150 approximately For the financial year 2012 - 2013
  • 23. BANCASSURANCE SCHEME OF SYNDICATE BANK The Bank arranges insurance scheme for Parents and Student under the loan scheme. Nominal Fee Tied up with United India Insurance Company. Covers under death of any one Period- Course Period + 1 Year + Repayment period
  • 24. CUSTOMER SATISFACTION SURVEY ON EDUCATION LOAN
  • 26. 28 20 5 10 15 20 25 30 YES NO HAPPINESS WITH LOAN APPLICATION PROCESS Series1
  • 27. 24 6 0 5 10 15 20 25 30 YES NO ARE THE EMPLOYEES HELPFUL? Series1
  • 28. 20 10 0 5 10 15 20 25 YES NO SATISFACTION ABOUT LOAN PROCESSING TIME Series1
  • 29. 18 12 0 2 4 6 8 10 12 14 16 18 20 BELOW 4 LAKHS BETWEEN 4-7.5 LAKHS RANGE OF LOAN Series1
  • 30. 17 13 0 2 4 6 8 10 12 14 16 18 YES NO NEED TO IMPROVE LOAN FACILITY? Series1
  • 31. 10 20 0 5 10 15 20 25 YES NO WAS THE PROCESS HECTIC? Series1
  • 32. 5 25 0 5 10 15 20 25 30 YES NO DO YOU WANT TO SWITCH? Series1
  • 33. COMPARISION BETWEEN DIFFERENT BANKS ON EDUCATION LOAN
  • 34. COMPARISION BETWEEN DIFFERENT BANKS ON EDUCATION LOAN