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The Secret Weapon for 
Sales Recruiting: 
How the #1 Recruiter in the 
U.S. Builds High 
Performing Sales Teams
David Lyon 
VP Sales & Customer Success, RoundPegg
Brad Wilkins 
Director, Talent Management and HR Services 
Adcap Network Systems
Brad Wilkins 
¡ Ranked #1 Corporate Recruiter in USA for 
2013 by TheLadders.com 
¡ Featured speaker for LinkedIn, 
TheLadders.com, Workforce Live, TLNT, ALI, 
The Conference Board, GSMI and The Talent 
Management Alliance
Brad Wilkins 
Director, Talent Management and HR Services 
Adcap Network Systems
Takeaways 
¡ How culture fit = better sales teams 
¡ How to cut through applicant overload 
¡ Making the right hires using culture data 
¡ Onboarding & managing with culture 
data
Why is hiring salespeople so hard? ?
Hiring Salespeople isn’t Easy 
¡ Good sales people are hard to find and 
only 6% are considered elite 
¡ Little formal education for those who 
aspire to a career in professional sales 
¡ Sales is complex and evolves rapidly 
¡ Best interviewers aren’t always the best 
candidates 
¡ What makes a salesperson successful in 
one environment rarely translates over 
Challenges
Failure is Expensive 
¡ Hard costs = 50% of annual comp 
¡ Soft costs = 25% of annual comp 
¡ Opportunity cost = X% 
Turnover & Bad Fits
Is there a secret weapon for hiring? ?
Culture Fit & Values 
¡ 89% of reason individuals fail in a position 
is culture based, not skills 
¡ 70% of sales reps leave because of poor 
fit with their managers 
¡ Better culture fit in sales positions 
increases revenue by 35% 
¡ Good fits are 27% less likely to turn over 
The Secret Weapon
Adcap & RoundPegg 
How Adcap Network Systems started using RoundPegg
It Started with Culture 
¡ 10-year-old organization 
¡ Culture was important but undefined 
¡ Needed to define & quantify culture 
¡ Once defined it could be improved and 
maintained 
Adcap Network Systems
RoundPegg Culture Baseline 
¡ Shows most 
important values vs 
least 
¡ Highlights conflict 
values 
¡ Broken down into 
teams, 
departments, 
entire company
Ah-Hah Hiring Moment 
Adcap’s annual entry level sales position
The Sales Hiring Challenge 
¡ Top company to work for in Atlanta 
¡ No experience required 
¡ Can come from any background 
¡ Anyone can find and apply 
Entry Level Sales
The Sales Hiring Challenge 
¡ 750 – 1,500 resumes received 
¡ Most applicants have similar skills (none) 
¡ Most industry background irrelevant 
¡ Now what? 
Result
Key Questions for Hiring Entry Level 
¡ Do they have the right personality? 
¡ Do they fit in with the sales culture? 
¡ Do they fit with the hiring manager? 
¡ How can you efficiently screen applicants? 
Key Questions
RoundPegg Culture Survey 
¡ Quick 5 – 10 min 
survey 
¡ 9 most & least 
important 
¡ Applicant sees their 
culture data as well
RoundPegg’s HirePegg Tools 
¡ Shows a list applicants 
& culture fit scores 
¡ Easy to understand 
archetypes
RoundPegg’s HirePegg Tools 
¡ Sort by culture fit 
¡ Concentrate on best-fit 
candidates
Making Culture Fit Tangible 
¡ Easily identify areas of 
fit & friction 
¡ Fit with company, team 
and manager 
¡ Fit at micro level is 
more important than 
global culture fit
Candidates Own Their Profile 
¡ Instant feedback 
¡ Candidate gets login 
and culture type info 
¡ Printable “Cube 
Guides”
RoundPegg for Interviewing 
¡ Culture guide with 
insight into values & 
communication 
¡ Behavioral interview 
questions 
¡ Cheat sheet for less 
skilled for hiring 
managers
Hiring with Culture Data 
¡ 15% more profitable over the first 12- 
months, 24% more profitable over 18- 
months 
¡ 27% less likely to voluntarily leave within 
12-months 
¡ 20% more likely to be top performers 
Business Outcomes
Culture in Onboarding 
Using RoundPegg to onboard new sales hires
Traditional Onboarding 
¡ Paperwork 
¡ Brief introductions to teammates 
¡ Mildly awkward lunch 
¡ 3 - 6 months of learning how 
management & employees operate 
The Average Experience
Onboarding With Culture Data 
¡ Give the keys to 
working with 
teammates early 
¡ Highlight how 
team can work 
best with new hire 
¡ Discuss areas of 
possible frustration
Onboarding with Culture Data 
¡ 15% faster to onboarding time (defined 
as having a positive profit/cost ratio; 
measured within sales departments) 
¡ Higher rate of inclusion for new reps 
¡ Reps better equipped to work together 
¡ Reduced turnover costs 
Business Outcomes
Culture in Management 
Using RoundPegg to manager strong sales teams
Creating Desired Interactions 
¡ “Politics” arise from 
assuming others 
will behave as we 
would 
¡ Behaviors driven by 
value systems 
¡ Managers not 
comfortable talking 
about feelings/ 
values
TeamPegg for Managing Reps 
¡ Guides and 
comparisons 
available to 
managers 
¡ See the dynamic, 
potential 
challenges and 
compliments 
¡ Easily understood 
supportive actions
Managing with Culture Data 
¡ Less employee conflict 
¡ Conflicts resolved faster 
¡ Conflicts turned to compliments 
¡ More time working, less time politicking 
Business Outcomes
Takeaways 
¡ How culture fit = better sales teams 
¡ Culture cuts through applicant overload 
¡ Culture helps you make the right hires 
¡ Onboarding & managing with culture 
data builds strong sales teams
Questions 
Please chat them in now ?
Brad Wilkins, Adcap Network Systems – bwilkins@adcapnet.com 
David Lyon, RoundPegg – 
david@roundpegg.com

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The Secret Weapon for Sales Recruiting

  • 1. The Secret Weapon for Sales Recruiting: How the #1 Recruiter in the U.S. Builds High Performing Sales Teams
  • 2. David Lyon VP Sales & Customer Success, RoundPegg
  • 3.
  • 4. Brad Wilkins Director, Talent Management and HR Services Adcap Network Systems
  • 5. Brad Wilkins ¡ Ranked #1 Corporate Recruiter in USA for 2013 by TheLadders.com ¡ Featured speaker for LinkedIn, TheLadders.com, Workforce Live, TLNT, ALI, The Conference Board, GSMI and The Talent Management Alliance
  • 6. Brad Wilkins Director, Talent Management and HR Services Adcap Network Systems
  • 7. Takeaways ¡ How culture fit = better sales teams ¡ How to cut through applicant overload ¡ Making the right hires using culture data ¡ Onboarding & managing with culture data
  • 8. Why is hiring salespeople so hard? ?
  • 9. Hiring Salespeople isn’t Easy ¡ Good sales people are hard to find and only 6% are considered elite ¡ Little formal education for those who aspire to a career in professional sales ¡ Sales is complex and evolves rapidly ¡ Best interviewers aren’t always the best candidates ¡ What makes a salesperson successful in one environment rarely translates over Challenges
  • 10. Failure is Expensive ¡ Hard costs = 50% of annual comp ¡ Soft costs = 25% of annual comp ¡ Opportunity cost = X% Turnover & Bad Fits
  • 11. Is there a secret weapon for hiring? ?
  • 12. Culture Fit & Values ¡ 89% of reason individuals fail in a position is culture based, not skills ¡ 70% of sales reps leave because of poor fit with their managers ¡ Better culture fit in sales positions increases revenue by 35% ¡ Good fits are 27% less likely to turn over The Secret Weapon
  • 13. Adcap & RoundPegg How Adcap Network Systems started using RoundPegg
  • 14. It Started with Culture ¡ 10-year-old organization ¡ Culture was important but undefined ¡ Needed to define & quantify culture ¡ Once defined it could be improved and maintained Adcap Network Systems
  • 15. RoundPegg Culture Baseline ¡ Shows most important values vs least ¡ Highlights conflict values ¡ Broken down into teams, departments, entire company
  • 16. Ah-Hah Hiring Moment Adcap’s annual entry level sales position
  • 17. The Sales Hiring Challenge ¡ Top company to work for in Atlanta ¡ No experience required ¡ Can come from any background ¡ Anyone can find and apply Entry Level Sales
  • 18. The Sales Hiring Challenge ¡ 750 – 1,500 resumes received ¡ Most applicants have similar skills (none) ¡ Most industry background irrelevant ¡ Now what? Result
  • 19. Key Questions for Hiring Entry Level ¡ Do they have the right personality? ¡ Do they fit in with the sales culture? ¡ Do they fit with the hiring manager? ¡ How can you efficiently screen applicants? Key Questions
  • 20. RoundPegg Culture Survey ¡ Quick 5 – 10 min survey ¡ 9 most & least important ¡ Applicant sees their culture data as well
  • 21. RoundPegg’s HirePegg Tools ¡ Shows a list applicants & culture fit scores ¡ Easy to understand archetypes
  • 22. RoundPegg’s HirePegg Tools ¡ Sort by culture fit ¡ Concentrate on best-fit candidates
  • 23. Making Culture Fit Tangible ¡ Easily identify areas of fit & friction ¡ Fit with company, team and manager ¡ Fit at micro level is more important than global culture fit
  • 24. Candidates Own Their Profile ¡ Instant feedback ¡ Candidate gets login and culture type info ¡ Printable “Cube Guides”
  • 25. RoundPegg for Interviewing ¡ Culture guide with insight into values & communication ¡ Behavioral interview questions ¡ Cheat sheet for less skilled for hiring managers
  • 26. Hiring with Culture Data ¡ 15% more profitable over the first 12- months, 24% more profitable over 18- months ¡ 27% less likely to voluntarily leave within 12-months ¡ 20% more likely to be top performers Business Outcomes
  • 27. Culture in Onboarding Using RoundPegg to onboard new sales hires
  • 28. Traditional Onboarding ¡ Paperwork ¡ Brief introductions to teammates ¡ Mildly awkward lunch ¡ 3 - 6 months of learning how management & employees operate The Average Experience
  • 29. Onboarding With Culture Data ¡ Give the keys to working with teammates early ¡ Highlight how team can work best with new hire ¡ Discuss areas of possible frustration
  • 30. Onboarding with Culture Data ¡ 15% faster to onboarding time (defined as having a positive profit/cost ratio; measured within sales departments) ¡ Higher rate of inclusion for new reps ¡ Reps better equipped to work together ¡ Reduced turnover costs Business Outcomes
  • 31. Culture in Management Using RoundPegg to manager strong sales teams
  • 32. Creating Desired Interactions ¡ “Politics” arise from assuming others will behave as we would ¡ Behaviors driven by value systems ¡ Managers not comfortable talking about feelings/ values
  • 33. TeamPegg for Managing Reps ¡ Guides and comparisons available to managers ¡ See the dynamic, potential challenges and compliments ¡ Easily understood supportive actions
  • 34. Managing with Culture Data ¡ Less employee conflict ¡ Conflicts resolved faster ¡ Conflicts turned to compliments ¡ More time working, less time politicking Business Outcomes
  • 35. Takeaways ¡ How culture fit = better sales teams ¡ Culture cuts through applicant overload ¡ Culture helps you make the right hires ¡ Onboarding & managing with culture data builds strong sales teams
  • 36. Questions Please chat them in now ?
  • 37. Brad Wilkins, Adcap Network Systems – bwilkins@adcapnet.com David Lyon, RoundPegg – david@roundpegg.com