Let’s face it. Sometimes vendors over promise and under deliver. How can you know if that will be the case with your RPO provider? In this webinar, Melinda Gotcher, Director of Talent Acquisition from Novotus, and Jen Iliff, VP of Marketing from Novotus, will explore some of the tell tale signs that could indicate trouble is on the horizon in a recruitment process outsourcing engagement.

1. Presented by: Novotus
Melinda Gotcher, Director of Talent Acquisition
Jen Iliff, VP of Marketing
If Your RPO Says This,
Buyer Beware
If Your RPO Says This,
Buyer Beware

2. rpoassociation.org

3. Jen Iliff, Vice President of Marketing
Jen Iliff is a veteran marketing professional and serves as the
Vice President of Marketing for Novotus. Jen specializes in
developing innovative marketing programs with emphasis on
branding and strategic planning.
In addition to serving Novotus, Jen is the founder of 3X
Marketing, an outsourced marketing solutions company. She
has almost 20 years of sales, marketing, public relations and
corporate communications experience. Her career includes
serving both business-to-business and business-to-consumer
companies across a variety of industries.
Melinda Gotcher, Director of Talent Acquisition
Melinda brings over 20 years of recruiting industry
experience to her role as Director of Talent Acquisition. She
has spent 18 years leading talent acquisition teams at First
USA and Progressive Insurance before joining the Novotus
team.
Her background as a corporate recruiting manager provides
Melinda with the professionalism, management skills, and
integrity to successfully lead a team of recruiters. Gotcher
focuses on providing effective solutions to complex hiring
challenges.

4. Many 2nd and 3rd Generation Deals
I NEED A
MULLIGAN!
I NEED A
MULLIGAN!

5. Not all RPO is created equal.
Many firms say they deliver RPO.
It can be hard to separate the
wheat from the chaff.
Making sure you are dealing with
a true RPO firm is imperative.

6. “Our Team will be
dedicated to your account
100% of the time”

7. “Our Team will be
dedicated to your account
100% of the time”
RPO offers scalability. To do
this, teams are cross-trained
on more than one client.

8. You typically
get what you
pay for.
“The lowest
price will
achieve the
results you
need.”

9. “Our recruiters do it all.”

10. You’ve only met 1 or 2 people on
your account “team”.

11. The “bobble-
head” salesman
nodding “yes”
to EVERYTHING.

12. The exact same
process is used
regardless of
complexity of hire.
The exact same
process is used
regardless of
complexity of hire.

13. They don’t have a formal issue
escalation process.

14. They ask what’s next?

17. What is a Pure RPO? A Checklist
Manage the recruitment process
directly with the hiring managers
Act as the primary recruitment
resource for jobs supported
Manage the applicant tracking
Incorporate and promote all
applicant sources, including
employee referrals, user groups, job
posting boards, etc.
Provide human contact with the
hiring manager and candidates as
needed throughout the process
Take the job from initial job
profiling with the hiring manager
and supporting until hiring
and/or onboarding
Assess each candidate against
job specific criteria
Have a direct sourcing
capability
Offer similar services to multiple
clients
Actively promote the client's
employment brand

21. Additional Resources
• RPO Discovery Center [search tool]
• Time to Consider RPO [webinar]
• Planning for an RPO Engagement
[eBook]
• Case Study: Transitioning Your
Recruiting Organization [webinar]

22. It’s been a pleasure being
with you today!
Novotus LLC
Melinda Gotcher
MGotcher@novotus.com
Ph: 512-904-1024
Jen Iliff
JiIiff@novotus.com
Ph: 419-429-9084
Recruitment Process
Outsourcing Association
Lamees Abourahma
Lamees@rpoassociation.org
Ph: 804-897-1310
w: www.rpossociation.org
t: @rpoassociation
li Recruitment Process
Outsourcing Association
fb: rpoassociation