Communication
A. Process of Communication
B. Methods of Communication
C. Influence of Communication
D. Communication with Health Care Team
E. Therapeutic vs. Non-therapeutic Communication
F. Nurse-Client Communication
2. Communication
Is “a process by which two or more people
exchange ideas, facts, feelings or
impressions in ways that each gains a
‘common understanding’ of meaning, intent
and use of a message.”
-Paul Leagens
5. Sender
The sender (communicator) is the originator
of the message.
Sender formulates, encodes and transmits
the information which he/she wants to
communicate.
The impact of the message will depend on
sender's communication skill, social status
(authority), knowledge, attitude and prestige
in the community.
6. Message
A message is the information/desired
behavior in physical form which the
communicator transmits to his audience to
receive, understand, accept and act upon.
The message may be in the form of words,
pictures or signs.
7. Receiver
Who receives messages from the sender,
decoding, interprets the meaning and giving
feedback.
8. Response/Feedback
The response is the message that the
receiver returns to the sender.
It can be either verbal, non-verbal, or both.
17. Communication with Health Care Team
4 C’s of Professional Nurse Communication:
collaboration - seeking and giving info, filtering
important info, concise language, preparedness
and organization
credibility - precise, accurate, assertive, direct,
adjusting communication appropriately
compassion - consideration, caring, respect,
positivity, advocacy
coordination - delegation, organization,
teamwork, leadership, mentoring
19. Therapeutic Communication
Is a process in which the nurse consciously
influences a client or helps the client to a
better understanding through verbal or
nonverbal communication.
20. Therapeutic Communication Techniques
Using silence
Providing general leads
Being specific and tentative
Using open-ended questions
Using touch
Restating or paraphrasing
Seeking clarification
Perception checking
21. Therapeutic Communication Techniques
Offering self
Giving information
Acknowledging
Clarifying time or sequence
Presenting reality
Focusing
Reflecting
Summarizing and planning