Jacksonville 4 ds_7-26-2010

“ We go into most meetings intent on changing minds. In Dialogue, we go into meetings open to having our minds changed.” - Anonymous SMART Conversations® Copyright, 2010

SMART Conversations ® Presented to Jacksonville, FL - Public Workshop July 26, 2010 Facilitators: Robert Zinsser Paul Weisman

Principle 1: Connecting Precedes Content ,[object Object],[object Object],[object Object],SMART Conversations® Copyright, 2010

Herrmann Brain Dominance Instrument Logical Analytical Fact-based Quantitative Holistic Intuitive Integrating Synthesizing Sequential Organized Detailed Planned Interpersonal Feeling based Kinesthetic Emotional Yellow Red Blue Green Limbic Mode Cerebral Mode Left Mode Right Mode SMART Conversations® Copyright, 2010

The Essence of SMART Conversations ® ,[object Object],[object Object],[object Object],[object Object],[object Object],SMART Conversations® Copyright, 2010

Five Principles of SMART Conversations ® ,[object Object],[object Object],[object Object],[object Object],[object Object],SMART Conversations® Copyright, 2010

What’s Unique about SMART Conversations ® ? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],SMART Conversations® Copyright, 2010

What is Dialogue? ,[object Object],[object Object],[object Object],[object Object],SMART Conversations® Copyright, 2010

Levels of Conversation What is the intent? SMART Conversations ® L E A R N I N G Dispute Discussion Debate Action-Driven Dialogue SMART Conversations® Copyright, 2010

SMART Conversations ® Model ,[object Object],Shared Meaning Authenticity Trust Avoid Attack Respect SMART Conversations® Copyright, 2010

The Do/Don’t Skill ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],SMART Conversations® Copyright, 2010

The 4 Ds of a Dialogue Culture ,[object Object],[object Object],[object Object],[object Object],SMART Conversations® Copyright, 2010

Diversity – Be Together SMART Conversations® Copyright, 2010

Principle 2: Relationships are Co-Created Diversity: Be Together ,[object Object],[object Object],[object Object],AVOID ATTACK SMART Conversations® Copyright, 2010

Trigger Style Questionnaire ,[object Object],[object Object],[object Object],SMART Conversations® Copyright, 2010

Learning Curve: Moving Out of Trigger Style ,[object Object],[object Object],[object Object],[object Object],[object Object],SMART Conversations® Copyright, 2010

The Belief Map How beliefs are formed & expressed EVENT Selected Observation Add Meaning Conclusion Assumption + Emotion  Dialogue V Meltdown SMART Conversations® Copyright, 2010 Trigger Style

Dialogue – Talk Together SMART Conversations® Copyright, 2010

Principle 3: Honor Others Through Shared Respect Dialogue: Talk Together Asking Telling Engaged Listening SMART Conversations® Copyright, 2010

Engaged Listening Exercise ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],SMART Conversations® Copyright, 2010

What are the Emotional & Dollar Costs of Undiscussables? ,[object Object],[object Object],[object Object],[object Object],SMART Conversations® Copyright, 2010

Tools for Surfacing Undiscussables ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],SMART Conversations® Copyright, 2010

Surfacing Undiscussables Exercise ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],SMART Conversations® Copyright, 2010

Principle 4: Value Shared Interest over Self Interest Discover: Think Together Who How/When What Why Shared Interest Shared Strategy tegy You Me Common Ground Divergent Conversation Convergent Conversation SMART Conversations® Copyright, 2010

Dialogue Practice ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],SMART Conversations® Copyright, 2010

Principle 5: Seek Synergy through Shared Understanding Deliver: Act Together SMART Conversations® Copyright, 2010

What are the Benefits of a Dialogue Culture? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],SMART Conversations® Copyright, 2010

Jacksonville 4 ds_7-26-2010

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