Logistics refers to the planning, implementation, and control of efficient movement and storage of goods, services and information from origin to consumption. TCS Courier is a leading logistics provider that offers international and domestic delivery services as well as value-added services like warehousing and fleet solutions. Their vision is to be a respected, innovative and profitable knowledge-based logistics enterprise, and their mission is to achieve profitable growth through excellence in their core business and new service areas.

1. Executive Summary
Logistics is process of planning, implementing, and controlling the efficient, effective flow and
storage of goods, services, and related information from point of origin to point of consumption
for the purpose of conforming to customer requirements . Material includes all of the physical
items used in a production process. In addition to raw materials and work in process, there are
support items such as fuels,equipment’s, parts , tools and more . It includes movement within
facility, overseeing incoming and outgoing shipments of goods and materials and information
flow throughout the supply chain . Logistics has a strong presence in all over the world. Today
logistics is a complete Express & Logistics services provider . It has three services international
logistics , domestic logistics services and logistics services . Logistics in SCM encompasses flow
of goods, information and money fromthe raw materials supply stage, through production and
consumption stage, and finally to the recycling stage. SCM is composed of several management
tools . Logistics and supply chain management is critical to the success of any company which
manufactures or handles goods. It monitors the movement and storage of raw materials,
maintains inventories of all stock and work that is in progress, and tracks goods from their point
of origin to the final customer . logistics and supply chain management degrees provide the skills
and knowledge to be competent and competitive in this field. Green logistics is the integrated
management of all the activities required to move products through the supply chain. For a
typical product this supply chain extends from a raw material source through the production and
distribution system to the point of consumption and the associated reverse logistics. The
logistical activities comprise freight transport, storage, inventory management, materials
handling and all the related information processing. The main objective of logistics is to co-
ordinate these activities in a way that meets customer requirements at minimum cost . TCS ,
OCS , DHL , LEOPARDS , FEDEX ETC are the examples of logistics
Logistics
“Logistics refers to the movement of materials, services,cash and information in a supply chain“
“logistics is process of planning, implementing, and controlling the efficient, effective flow and
storage of goods, services, and related information from point of origin to point of consumption
for the purpose of conforming to customer requirements.“
Logistics = Supply + Materials management + Distribution

2. Material includes all of the physical items used in a production process. In addition to raw
materials and work in process, there are support items such as fuels,equipment’s, parts , tools and
more . It includes movement within facility, overseeing incoming and outgoing shipments of
goods and materials and information flow throughout the supply chain
Logistics balance 2 basic targets:
 Quality of Service
 Low Cost
Key components of logistics
Following are the key activities of logistics
I. Customer service (typically defined by marketing)
II. Transportation
III. Inventory management
IV. Information flows
V. order processing
Examples of logistics
 TCS logistics
 OCS logistics

3.  Leopards logistics
 FedEx
 DHL
Services provided by logistics
Logistics has a strong presence in all over the world. Today logistics is a complete Express &
Logistics services provider .It offers international delivery services, International Documents and
Parcel Express across the world through its extended International Network.
Following are the services provided by logistics
 International logistics services
 Domestic logistics services
 Logistics services

4. International logistics services
International logistics Services has a strong presence not only in Pakistan but also in all over the
world. It offers international delivery services of materials,cash and information in a supply
chain , International Documents and Parcel Express Delivery across the world through its
extended International Network
Domestic logistics services
Domestic logistics Services has emerged as the most trusted way of delivering a wide range of
documents, packages, parcels and cargoes within a country Domestic logistics Delivery Services
include MMS (Mail Management Solution) stands upon the single largest investment in
infrastructure, made by logistics for continuous delivery of value
Logistics services
Logistics Services realizing the potentials of Supply Chain Management in the world. It works
on Overland Express, W&D (Warehousing & Distribution), and Fleet Solutions . Logistics
management tries to have the “right product”, in the “right quantity”, at the “right place”, at the
“right time”, with the “right cost”.

5. Incoming and outgoing shipment
Overseeing the shipment of incoming and outgoing goods comes under the heading of traffic
management, this function handles schedules and decisions on shipping methods and times,
taking into accounts cost of various alternatives, government regulations, the need of the
organization relative to quantities and timing , the external factor such as potential shipping
delays and disruption due to highway construction and truckers strikes
Computer helps in tracking of shipment to maintain of the current status of the shipment as well
as to provide other up to date information on cost and schedule
Logistics in Supply Chain Management
Logistics in SCM encompasses flow of goods, information and money fromthe raw materials
supply stage, through production and consumption stage, and finally to the recycling stage. SCM
is composed of several management tools. Differentapproaches in accounting, production
management, information processing, marketing,etc. have been developed to solve the problems
in SCM.Logistics is that part of supply chain process that plans, implements and controls the
effective flow and storage of goods, services and related information from the point of origin to
the point of consumption in order to meet customers’ requirements. It includes inventory control,
material handling, order control, transportation, warehousing, etc. Although the concept of
logistics mainly focuses on goods flow, other flows such as information and money flows are
also given attention . Logistics and supply chain management is critical to the success of any
company which manufactures or handles goods. It monitors the movement and storage of raw
materials, maintains inventories of all stock and work that is in progress, and tracks goods from
their point of origin to the final customer. It's also about working closely with a variety of
external partners to find and source the best materials at the best price and maintaining strong
links with suppliers and customers. logistics and supply chain management degrees provide the
skills and knowledge to be competent and competitive in this field.
Green logistics
Logistics is the integrated management of all the activities required to move products through the
supply chain. For a typical product this supply chain extends from a raw material source

6. through the production and distribution system to the point of consumption and the associated
reverse logistics. The logistical activities comprise freight transport, storage, inventory
management, materials handling and all the related information processing.
The main objective of logistics is to co-ordinate these activities in a way that meets customer
requirements at minimum cost. In the past this cost has been defined in purely monetary terms.
As concern for the environment rises, companies must take more account of the external costs of
logistics associated mainly with climate change, air pollution, noise, vibration and accidents.
This research project is examining ways of reducing these externalities and achieving a more
sustainable balance between economic, environmental and social objective
Advantages of Logistics
Following are the advantages of logistics
I. Firms can save on capital investments
II. Financial risk can be reduce because of logistics
III. Logistics can spread the risks by outsourcing to sub-contractors
IV. Logistics is one of the least expensive shipping and mailing service but they do not have
the guaranteed speed of delivery that the more expensive options have
V. Logistics achieve maximum customer service level

7. VI. It ensure high product quality
VII. Itachieve minimum (possible) cost
VIII. Companies (shippers) can focus to their core business operations
IX. Logistics can gain immediate access to intelligent IT
X. Logistics offer a wide variety of vehicles that can undertake commodities with
specialized characteristics and even use multiple-compartment vehiclesthat can transport
different products simultaneously
XI. It optimize performance and win new customers
XII. Logistics learn of pickup delays at the earliest possible moment through greater
integration of the planning systems of customers.
XIII. It Reduce delivery time through transportation
XIV. Logistics has the highest percentage of environmentally friendly vehicles .
XV. Some logistics companies also provide door step services , they pick your stuff form
your home and deliver it to your desire place
Disadvantages of logistics
Following are the disadvantages
I. Investment on logistics assets, such as physical distribution centers or information
networks, usually needs large and lump sum costs, which involves financial risks
II. Logistics may lead to lose control of the distribution and storage procedures of the
products
III. Trust issues may arise in logistics
IV. In logistics there is risk of exposing confidential data
V. In case you do not choose a right partner for outsourcing, some of the common
problem areas include stretched delivery time frames, sub-standard quality output and
inappropriate categorization of responsibilities.
VI. Logistics include hidden costs . Although outsourcing most of the times is cost-effective
at times the hidden costs involved in signing a contract while signing a contract across
international boundaries may pose a serious threat.
VII. There is lack of customer focusin logistics . An outsourced vendor may be catering to
the expertise needs of multiple organizations at a time. In such situations vendors may
lack complete focus on your organization’s tasks.
VIII. Whether you sign a contract to have another company perform the function of an entire
department, you are turning the management of that function over to another company .
You will have a contract but in this case one may lose managerial control .
IX. If any logistics company fail to perform their duties on time , they can threat to security
and confidentiality of an organization or any person

8. Logistics
TRANZUM COURIER SERVICE
INTRODUCTION
TCS Courier Company has been working since 1983, serving customers across the globe. They
are very much concerned about their customers. They want to build leadership in the market,
and give best service to their customers across the boundaries in a short period of time. They
want to grow as a regional and global player, with emphasis on Europe, Middle East and North
America. By keeping in mind their responsibility as no 1 courier company they are also social
responsible. They do not only courier logistic but they have other services too to facilitate
customers such as MMS, OCTARA, SENTIMENTS EXPRESS, VISA FACILITATOR. Thus,
they keep one thing in their mind,
TO CONTINUALLY STRIVE TO ACHIEVE
EXCELLENCE- BOTH ON AND OFF THE JOB
Vision Statement
TCS will be recognized and respected as professional, innovative, profitable information, and
knowledge based logistics/services enterprise
Mission Statement
To direct all our organizational efforts at building upon the existing organizational strengths and
brand recognition to achieve enhanced levels of profitable growth in the core business, and
diversify into new areas that complement and supplement the core business, with the
diversification aimed at achieving excellence and industry leader status in the new areas. The
TCS People will however be encouraged to be open to unconventional ideas and
services and recognize new trends at very early stage

9. CORE VALUES
Quality
 TCS people should direct every effort to deliver maximum value and satisfaction to our
customers.
Profitability through Efficiency
 Efficiency will be the hallmark of TCS people to optimize profitability and growth.
Ethics
 Nothing unethical shall be practiced by TCS people in
relation to our customers and the world at large.
Justice
 Justice to be the guiding principle of TCS people.
Creative Growth
 In its quest for expansion TCS shall encourage innovative
thinking amongst its people.
FUNCTIONS &APPLICATIONS
SERVICES:
TCS has a strong presence not only in Pakistan but also in the Middle East and North America. It
was founded by Khalid Nawaz Awan in Pakistan and after that started operations in UAE &
Canada. He is the Chairman and driving force behind the company. He was largely responsible
establishing DHL Pakistan with his elder brother Brig. Sadiq Nawaz Awan. Today TCS is not
just a courier company but a complete Express & Logistics services provider - TCS

10. offers international delivery services - International Documents and Parcel Express Delivery - to
over 2000 destinations across the world through its extended International Network. It is the only
logistics company in Pakistan flying its own aircraft. It started out as a courier company in the
80's and has since evolved and diversified offering complete solutions.
WIDE-RANGE SERVICES INCLUDE:
•Overnight Express Delivery
•Second Day Delivery
•Same Day Express Delivery
•Fragile & Special Handling
•Out-of-Service Area Deliveries
•Holiday Deliveries
•2, 5, 10 & 25 Kg Economical Red Boxes
I. International Express Services
TCS has a strong presence not only in Pakistan but also in the UAE, UK and Canada. TCS offers
international delivery services - International Documents and Parcel Express Delivery - to over
3,500 destinations across the world through its extended International Network.
Freight Plus
Freight Plus offers delivery of your less urgent & large size shipments within 10-12 working
days. This service is available only for export shipments. Prioritized handling and
confirmation of delivery are also available on request, customer clearance is also
provided.

11. Red BOX
TCS Red Box has made it so simple, convenient and cost-effective to send all you want, to your
loved ones, Special rates for UK, Europe, USA, and Canada & Far East. Be it toys, clothes,
shoes, gifts, samples or anything you may fancy, Red Box delivers all. Show your loved ones
how much you care with TCS Red Box. Just take your gifts to the nearest TCS Express Centre
and we will take care of everything including the box. Red Box Service is available in a choice
of two different weights: * 10 Kg * 25 Kg
Student Express
This amazing service delivers your documents to the College, University or any other
Educational Institution of your choice anywhere in the world. To avail TCS Student Express, the
student will have to furnish the following at the time of booking their documents.
 Copy of student's ID card or letter from College/University certifying the student's bona-
fide status
 Documents should be sent to an educational institution
(School/College/University/Hospital) abroad
II. Domestic Express Services
TCS has emerged as the most trusted name for delivering a wide range of documents, packages,
parcels and cargoes within Pakistan. Domestic Express Delivery Services include
MMS
MMS - Mail Management Solution stands upon the single largest investment in infrastructure,
made by TCS for continuous delivery of value. MMS is equipped with state of the art printing
and sorting technology that has been sourced from the best suppliers across Europe and Asia
Pacific. This makes TCS the only end to end solution provider in the category with the largest
delivery network in Pakistan.
Sentiments Express
TCS Sentiments Express is a personalized, high valued gift delivery service offering a wide
array of gifts from gourmet cakes, floral bouquets, ethnic sweets, to various other elegantly
wrapped gifts, delivered with a personalized greeting card in Pakistan. Since 1989, TCS
Sentiments Express has been part of TCS, the leading air express courier in Pakistan. In
the time, it has become Pakistan’s premier gift delivery and greetings service.

12. Same Day Express
Rely on same day express for same day deliveries to major cities country wide.
Red Box
For next working day delivery of your urgent and bigger shipments.
III. Logistics Services
Realizing the potentials of Supply Chain Management in Pakistan, TCS launched its Logistics
Wing as a registered company in 2002 as TCS Logistics (Private) Limited.TCS Logistics has 3
divisions, namely (a) Overland Express, (b) W&D (Warehousing & Distribution), and (c) Fleet
Solutions. TCS Logistics employs 898 professionals, working day and night to add value to your
businesses.
W&D
W&D (Warehousing & Distribution), a division of TCS Logistics was established in 2004. It
specializes in the 3PL setup and is setting new benchmarks by providing Total Logistics and
Supply Chain solutions in Pakistan. In this relatively short time span, it has already had its
presence felt on the supply chain canvas of the country. W&D has an envious clientele in
Telecom, FMCG, Pharma, I.T. and other sectors; it is all set to providing its customers extra-
ordinary services in their respective industry segments anywhere in the country. W&D already
has over 200,000 square feet of multi-user Warehousing facilities in the country, which offer
efficient and economical warehousing services by employing carefully thought out material
storage and handling equipment.
With the most modern and efficient tools in warehouse management and out-of-the-box
distribution models, W&D division is continuously achieving Key Performance Indicators (KPI)
set by its customers. TCS Logistics has also implemented ISO 9001 as an assurance of the
quality of service provided to its customers. W&D is not rigid in its approach and believes fully
in offering customized solutions to its customers that best fit their specific logistics and supply
chain needs. The Inventory Management & Warehousing process has been
automated with an in-house web-based management system “WMS” that provides
online access and real-time information to customers for ordering, monitoring and
managing their stocks.

13. The current range of specialized services includes:
• Warehousing
• Transportation and Distribution
• Value addition and Stock Repacking
• Bar coding & labeling
• Warranty Management
• Reverse Logistics
• Project Management
• Customs Clearance
• Freight (Air & Sea)
Overland Express
Formed 2 decades ago, (year 1989), TCS Overland Express is also the market leader in door-to-
door goods transportation business in Pakistan by land through 40 and 50 firs containers. This
business is particularly suited for your bulk cargo movements to around 160 cities of the country,
delivery KPI within three working days, considering booking date zero at main locations of
Pakistan. Packaging of material facility is also available with the name of TCS mover n packers
to facilitate our household customers. Main product offerings of the products are.
• LCL (Loose container Load)
• FTL (Full Container Load)
• Hub to Hub delivery
• Hub to Door delivery
• Pallet boxes of 50 Kgs.
• Built-in insurance of Rs 100 per kg
When it comes to secure, economical and time definite transportation of heavy cargo shipments
to any part of the country by land TCS Overland Express is the preferred choice of a large
corporate customer base. Our large corporate customer base includes:
 Pharmaceutical Companies
 Banking Sector
 Major Printing Houses
 Automotive Industry
 Cellular Industry.

14. Tranzum Companies & Services
Express & Logistics
TCS is the leading courier industry of Pakistan. With its 28 years of
experience in the express courier industry, it is widely trusted for
reliability, speed and convenience. TCS provides time sensitive
packages and business documents delivery services across Pakistan,
UK and United Arab Emirates. A wide range of document, parcel
and cargo services both domestic and international are offered.
Mail Management Solution
MMS - Mail Management Solution stands upon the single largest
investment in infrastructure, made by TCS for continuous delivery of
value. MMS is equipped with state of the art printing and sorting
technology that has been sourced from the best suppliers across
Europe and Asia Pacific. This makes TCS the only end to end solution provider in the category
with the largest delivery network in Pakistan.
Gifts & Greetings
TCS Sentiments Express is a personalized, high valued gift delivery
service offering a wide array of gifts from gourmet cakes, floral
bouquets, ethnic sweets, to various other elegantly wrapped gifts,
delivered with a personalized greeting card in Pakistan. Since 1989,
TCS Sentiments Express has been part of TCS, the leading air express
courier in Pakistan. In the time, it has become Pakistan’s premier gift delivery and greetings
service.
Air Freight Solutions
TCS Aviation, a division of TCS Private Limited, specializes in delivering
customized air freight solutions for Freight Forwarders, Pharmaceutical
Industry, Charities & Relief Organizations, Government Departments,
Airlines, General Sales Agents, Oil & Automotive Industries and Brokers.
TCS Aviation operates with a dedicated fleet of aircraft & worldwide
offices in Pakistan, Dubai and London. You can be assured that we would
fulfill your air freight & charter requirements to your satisfaction.

15. Supply Chain
TCS Logistics Private Limited was incorporated on June 2002. Started
as a transport provider however it soon grew into a total logistics
solution company offering trucking, distribution & warehousing
facility in response to strong customer demand.
Visa Facilitators
Visatronix, a division of Intiana Private Limited, extends booking
facilities for visa applicants in the non-immigrant (work, visit, study)
categories for applicants all over Pakistan for Canada, India, Spain,
Italy, Malta and South Africa. Applications are booked on a "Return
Service Basis" at selected TCS Express Centres in all major cities.
Travel Services
Intiana, a Tranzum enterprise, offers services for Umrah & Travel.
Intiana is dedicated to facilitating our customers in meeting all their
travel related needs with personalized services and well-trained staff
for customer support.
Event Management
Octara is an independent business unit of TCS Private Limited. With a
team of dedicated professionals in the fields of event management,
publications, marketing and corporate services, Octara is geared to
provide the best possible solutions in these areas to the corporate,
government and NGO sectors in Pakistan and the UAE.
REGIONAL OFFICES:
TCS with the oldest and most reliable services have 3 regional offices all around the PAKISTAN
which are covering the entire nation.

16. SOUTH REGION CENTER CENTRAL
REGION
NORTH REGION
KARACHI LAHORE RAWALPINDI
QUETTA MULTAN ISLAMABAD
SUKKAR FAISALABAD PESHAWAR
COMPETITORS:
Following are the competitors of TCS in Pakistan.
 LEOPARDS COURIER
 DHL
 FEDEX
 OCS
 SKYNET WORLDWIDE EXPRESS
 GOLDEN PACIFIC INTERNATIONAL COURIER
 COSTA LOGISTICS
 TNT PAKISTAN
 AIR EXPRESS COURIER
 AERO EXPRESS INTERNATIONAL COURIER AND CARGO
 5 STAR COURIER SERVICE
CONCLUSION
logistics is process of planning, implementing, and controlling the efficient, effective flow and
storage of goods, services, and related information from point of origin to point of consumption
for the purpose of conforming to customer requirements . TCS is the examples of logistics and
working according to the rules of logistics . TCS an organization with its vision and continuously
working to achieve it. They are giving their services across the globe. Due to their trust and
reliability and effective service the word courier has been replaced by TCS.