5.
I now fear that having spent so much time on
the phone to your customer service team
today, that I may incur a brain tumour in the
near future and would like you to know that
if I do – I will come back and haunt you. But
don’t worry; I won’t do it in the Poltergeist
kind of way... I would imagine it would be the
Drag Me to Hell way because that witch was
way scarier than Poltergeist in my opinion.
I mean, just look at the dodgy eyes and her
teeth. That’s enough to scare anyone for a
lifetime.
I am going to haunt you.. RARRRR!
I had also asked Shelly if I would be able to
cancel my contract in store and she said yes.
So that settled it then. I was to cancel my contract in store because it seems that no one at o2 can
tell the truth. Anyway, I ended up hanging up on Shelly the liar as I could feel a tumour like headache
coming on.
I was furious and this time, there was no one on the shop floor besides myself and three other
customers. That’s right. They were all fighting the o2 monster behind the door!
The first to come out was Joe. Lying, unhelpful Joe. Only this time, I did not want to speak to him
because I wanted to speak to Adnan. The manager who was dealing with my query and then
disappeared to fight the monster.
Joe became quite annoyed that I didn’t want to speak to him and told me that Adnan was on his
lunch break.
Now answer me this: WHO HAS THEIR LUNCH BREAK AT 17.15PM?????? THAT’S NOT EVEN A LUNCH
HOUR! IF ANYTHING IT WOULD BE TEA TIME!
But I was adamant that I had to speak to the store manager, so I had
to wait. And whilst I was waiting, I was hoping that the o2 monster
would not eat him because I wanted to sort this out. Finally, the
magical door opened.. But it wasn’t Adnan. It was the assistant
manager. The monster had gotten Adnan.
So, after explaining myself for the millionth time today to the
assistant manager, she told me she could not help me. This brings
me to ask you:
If you cannot upgrade early in store or cancel your contract in store – Why do you even bother
having a store if you have to call customer service for everything??????