8. MOTIVATION
What is motivation?
MOTIVATION = Value of outcome x
expectation of achieving it
Motivation is a desire to achieve a
goal, combined with the energy to
work towards that goal.
9. Motivation is everything. You can do the
work of two people, but you can't be two
people. Instead, you have to inspire the
next guy down the line and get him to
inspire his people.
Motivation is the art of getting people to
do what you want them to do because
they want to do it.
10. WHAT MOTIVATES PEOPLE
External Internal
Rewards Rewards
• Salary • Achievement
• Working • Responsibility
conditions
• Recognition
• Benefits
• Feedback
• Environment
• Learning and
growth
11. WHAT MOTIVATES PEOPLE
• Recognize achievements through programs
• Achievement that showcase performers.
• Have volunteer programs and other
programs that enable employees to
• Responsibility showcase their responsibility towards each
other and the society at large.
• Recognize winners through awards like
• Recognition Service Quality Awards, Best Operations
Awards, Best Trainer Awards, etc.
• Follow a system of feedback and
performance appraisal i.e the 360 system in
o
• Feedback which both the boss and subordinate
participate.
• Give a lot of importance to training and
• Learning and development and have various training
growth academies to cater to various sections of
employees.
• Analyze training needs to recognize
competency gaps and impart knowledge
through customized training programs.
12. WHAT MOTIVATES PEOPLE
In addition to the external and internal awards,
have:
• Employee engagement
• Challenging job profiles
• Keep them self-motivated
• Good projects
• Job rotation
• Job security / stability
• Good team, co-workers, bosses
14. WHY PEOPLE LEAVE
Top Reasons why people leave their jobs
- Harvard Business Review
Learning Opportunities In addition to:
to learn new skills • Job content
Feedback, especially • Level of responsibility
for stars
• Company culture
Coaching and feedback by
• Caliber of Colleagues
managers
• Low growth potential
Bad Bosses
• Lack of challenge
conflict with the boss as
one of the top most • Lack of autonomy
reasons for the departure • Not enough money
of top performing • Work environment
employees issues
15. THEORIES
ON
MOTIVATIO
Maslow’s
N
McGregor’s
McClelland’s
19. MCCLELLAND’S: ACHIEVEMENT
The belief that it is important to meet or exceed a standard of
excellence.
Focus upon:
Out-performing others
Performing against internal standards of excellence
Achieving unique or innovative accomplishments
Long-range career planning
20. MCCLELLAND’S: AFFILIATION
The belief that establishing and maintaining
close, friendly relationships is important
Focus upon:
Being liked, accepted and popular
Concern about separation or disruption of relationships
Seeing group tasks as primarily social activities
21. MCCLELLAND’S: POWER
The belief that having an impact matters.
Focus upon:
Feeling – or being perceived as – strong, effective and
influential
Taking forceful actions that affect people
Giving unsolicited support or advice
Influencing, persuading or making a point
The value for Power can take 2 forms:
1. Personalized Power – used for self-benefit
2. Socialized Power – used for the benefit of others