TQM i.e. Total Quality Management plays an very important role in pharmaceutical industries in world-wide as it is very feasible and time saving and improves product quality at a great
extent.
Vip profile Call Girls In Lonavala 9748763073 For Genuine Sex Service At Just...
TOTAL QUALITY MANAGEMENT (TQM)
1. TQM: Total Quality Management
Sinhgad Technical Education Society’s
Sinhgad Institute of Pharmacy, Narhe.
Guided By:
Ms. Ashwini. A. Bhosale.
Asst. Professor,
M.Pharm ,
Pharmaceutical Chemistry
Presented by:
Mr. Saurabh. D. kalkate
M.Pharm (First Year)
Quality Assurance Techniques.
1
2. Content
Introduction
History
The Concept Of TQM
Various Definitions
Characteristics of TQM
Traditional approach & TQM
The Three Aspects Of TQM
Need Of TQM
Principles Of TQM
The key elements of the TQM
Benefits Of TQM
Importance Of TQM In Pharma Industry 2
3. Continue…
Advantages Of TQM
Disadvantages Of TQM
A Model For Organization Management
Conclusion
Reference
3
4. Introduction
Total – Made up of the whole.
Quality – Degree of excellence a product or service provides.
Management – act, art or manner of planning, controlling,
directing,….
Therefore, TQM is the art of managing the whole to achieve
excellence.
4
5. History
1920’s – First seed of Quality Management planted.
(By U.S. industry)
1930’s – Walter Shewhart develop methods for statistical analysis &
control of quality.
1950’s – Various scientist develops zero defects way for quality
improvement.
1968 – Japanese named total quality to quality management system arises.
Today – TQM is a name for a systemic approach to managing
organizational quality.
- It describe organizational quality policy & procedure or
various standards. (ISO 9000)
5
6. The Concept Of TQM
Produce quality work the first time.
Focus on the customer.
Have a strategic approach to improvement.
Improve continuously.
Encourage mutual respect teamwork.
6
7. Various DefinItions
Total Quality Management (TQM) has been defined as an integrated
organizational effort designed to improve quality at every level.
According to international organization for standards defined tqm as,
“TQM is a management approach for an organization, centred on
quality, based on the participation of all its members and aiming at
long-term success through customer satisfaction and benefits to all
members of the organization and to the society”.
The process to produce perfect product its require an organizational
effect by entire company to prevent or eliminate errors at every stage
is called as Total Quality Management.
7
8. Characteristics of TQM
Committed management.
Adopting & Communicating about total quality management.
Closer customer relations.
Closer provider relations.
Benchmarking.
Increased training.
Open organization.
Employee empowerment.
Process improvement.
Flexible production.
8
9. Traditional approach & TQM
Quality element Previous state TQM
Definition Product-oriented Customer-oriented
Decisions Short-term Long-term
Emphasis Detection Prevention
Errors Operations System
Responsibility Quality control Everyone
Problem solving Managers Team
9
10. The Three Aspects Of TQM
Counting – Tools, techniques, & training in their use
for analyzing, understanding, and solving
quality problems.
Customers – Quality for the customer as a driving force
& central concern.
Culture – Shared values and beliefs, expressed by
leaders, that define & support quality.
10
11. Need Of TQM
The benefits of TQM include:-
Less product defects.
Satisfied customers.
Lower costs.
Well- defined cultural values.
11
12. Principles Of TQM
TQM
Focus on
Customer
Employee
Involvement
Process
Centered
Integrated
system
Strategic &
Systemic
Approach
Decision-
making Based
on Facts
Communication
Continuous
Improvement
12
13. The key elements of the TQM
Focus on the customer.
Employee involvement.
Continuous improvement.
13
14. Focus On The Customer
It is important to identify the organization’s customers.
External customers consume the organization’s product or
service.
Internal customers are employees who receive the output of other
employee.
14
15. Employee Involvement
Since the quality is considered the job of all employees, employees
should be involved in quality initiatives.
Front line employees are likely to have the closest contact with external
customers & thus can make the most valuable contribution to quality.
Therefore, employees must have the authority to innovate & improve
quality.
15
16. Continuous Improvement
TQM Mission
Continuous Quality
Improvement
Quality
Improvement
Team
Total
Participation
Customer
Focus
Systematic
Problem
Solving
Focus
Statistical
Quality
Control
16
17. Continuous Improvement
The quest for quality is a never-ending process in which people are
continuously working to improve the performance, speed and number of
features of the product or service.
Continuous improvement means that small, incremental improvement that
occurs on a regular basis will eventually add upto vast improvement in
quality.
TQM is the management process used to make continuous improvement to
all functions.
TQM represents an ongoing, continuous commitment to improvement. 17
18. Benefits Of TQM
Improved quality.
Employee participation.
Team work.
Working relationship.
Customer satisfaction.
Communication.
Productivity.
Profitability.
Market share.
18
19. Importance Of TQMIn Pharma Industry
Handling –
Containers should be opened carefully and subsequently resealed in an
approved manner.
Highly sensitising material such as penicillins and cephalosporins
should be handled in separate production area.
Highly active or toxic API (e.g. steroids) should be manufactured in a
dedicated area and using dedicated equipment.
19
20. Storage –
Secure storage facilities should be designated for use to prevent
damage or deterioration of materials.
Environmental conditions should be recorded.
Storage condition for API should be based upon stability studies
taking into account time, temperature, humidity, light, etc.
20
21. Packaging –
Labelling and packaging processes should be defined and
controlled to ensure that correct packaging materials are used and
other specified requirements are met.
Printed labels should be securely stored to avoid mix-ups arising.
Marking and labelling should provide sufficient information, for
accurate identification and indications, if appropriate, required
storage conditions, retest and/or expiry date.
21
22. Facilities and Equipment –
The location, design, and construction of buildings should be
suitable for the type and stage of manufacture involved, protecting
the product from contamination (including cross-contamination).
Equipment surfaces in contact with materials used in API
manufacture should be non-reactive.
22
23. Advantages Of TQM
Improves reputation – Faults & problems are spotted and sorted
quicker.
Higher employee morale – Workers motivated by extra responsibility,
team work & involvement indecisions of TQM.
Lower cost.
Decrease waste as fewer defective products and no need for separate.
23
24. Disadvantages Of TQM
Initial introduction cost.
Benefits may not be seen for several years.
Workers may be resistant to change.
24
25. A Model For Organization Management
TQM Model
Customer Focus
Planning
Process
Process
Management
Process
Improvement
Total
Participation
25
26. Conclusion
TQM encourages participation amongst employees, managers and
organization as whole.
Using quality management reduces rework nearly to zero in an
achievable goal.
We conclude that TQM is a very important concept use to apply in an
organization or company daily operations.
Example; McDonald use these techniques in effective manner.
It mainly focus or aimed at the prevention of defects rather than
detection of defects.
26
27. References
Suganthi L. & Samuel A.(2005). Text book of Total Quality Management.
2nd edition, Page no. 49-61.
Nagarajan R., Arivalanagar A.(2009). Total Quality Management, New age
international publishers. 1st edition, Page no. 21.
Justin K.(2015). Total Quality Management. First year M.Pharm Analysis,
Published on Dec 14, 2015. (www.slideshare.com)
www.slideshare.com/tqm in pharma industry, accessed on 06/03/2021
27