The document summarizes a stakeholder luncheon about using social media for business. It discusses how most Americans believe companies should have a social media presence and how social media can benefit businesses in many ways such as brand awareness, sales leads, recruiting, reputation management, and customer service. It then provides tips for creating a social media plan including goals, resources, content ideas, roles, and an evaluation strategy. Finally, it discusses popular social media channels like LinkedIn, Facebook, and Twitter and their characteristics as well as examples of how some organizations are using social media.