1. From formal to informal learning and back:
extending the portfolio of L&D units
Discover Social Learning
06.02.2014
Dr. Christoph Meier

2. Extending the L&D portfolio …
Dr. Christoph Meier
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3. Extending the L&D portfolio …
Good practices in integrating
managers / leaders in training
designs (goal definition, inprogram backing, transfer
coaching etc.)
Dr. Christoph Meier
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4. Extending the L&D portfolio …
After action reviews
Team meetings
Project review meetings
Lunch & learn
Reflective teams
...
Bar camps & jams
Expert networks
Communities of practice
...
Dr. Christoph Meier
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5. The extended L&D portfolio
Dr. Christoph Meier
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6. The relevance of social media
Standard & extended training programs
e.g. onboarding program:
online videos, serious games, eBooks,
company-specific-apps,
curated open contents (OER),
team assignments & peer-feedback via wikis,
expert input via VC,
weblogs als learning journals, …
Dr. Christoph Meier
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7. The relevance of social media
Performance support & networking services:
- Expert talks & demos via VC
- ePortfolios for reflecting, sharing & peer coaching
- Moderation of expert groups / wikis / YouTube channels
- Guidelines & coaching related to
- enterprise community management,
- internal & external collaboration via social media plattforms,
- individual knowledge management
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8. The extended L&D portfolio
Current movement of attention
Building on informal learning
Dr. Christoph Meier
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9. From informal to formal learning
Transfer
support
services
Training
services
Performance
support
services
feeds Facilitation /
into moderation of
Large scale training
Services related to
(team) collaboration &
knowledge exchange
feeds Community
into management
meetings, sessions
& workshops
(Peer) Coaching
(guidelines & best
practices)
Dr. Christoph Meier
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(guidelines & best
practices)
(Personal)
Knowledge creation
methods &
techniques
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10. From informal to formal learning:
an example
Small scale training
of pilot / field /
production units
Large scale roll out
of training
feeds into
 design, roll out &
delivery of
training drawing
on workshop
designs &
workshop
resources
Dr. Christoph Meier
 designed
problem
sets
 exercises
 FAQs
 etc.
feeds into
 workshops &
how to-sessions
with experts
 (peer) coaching
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•
•
•
•
•
work aids
guidelines
checklists
manuals
etc.
Project team working on a new
product / procedure
(e.g., dental insurance,
surface finishing process)
 support with use of collaboration
platforms, facilitation of
communities etc.
 support with creation of micro
articles, visuals, etc.)
 support with action reviews &
documentation of learnings
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11. Issues for discussion
› Is the approach "informal -> formal" relevant for L&D at CS?
› Putting this approach into practice:
› What does this require in terms of mandate for L&D?
› What does this require in terms of collaboration between L&D and
business units?
› What does this require in terms of competences on the part of
learning professionals?
› What are risks involved in putting this approach into practice?
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12. http://www.scil.ch
www.scil-blog.ch
https://twitter.com/scilCH
http://slideshare.net: "sc4il"
More information:
Dr. Christoph Meier
swiss centre for innovations in learning (scil)
Universität St. Gallen
Mail:
christoph.meier@unisg.ch
Tel.:
+41 71 224 7595
Dr. Christoph Meier
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