This document provides tips for coaching difficult people by discussing different personality types that can be difficult to interact with, including downers, better thans, passives, and tanks. It suggests shifting to a positive perspective by considering difficult people as potential friends, probing with clarifying questions to better understand them, and building curiosity to understand their context rather than judging them. The key message is that difficult people do not truly exist - it is a matter of changing one's own perspective.

1. How to Coach Difficult People
Rendy Aries Fajrin Raka Dipura
Scrum Master - Alterra Scrum Master - Doku
by

2. Difficult People Dilemma
People with certain personality traits or emotional
characteristics that make you difficult to interact with them.

3. The Downers
They always have something bad to
say, almost impossible to please.

4. They like to try impressing you, name-dropping and comparing
The Better Thans

5. They don’t contribute much
to conversations or people
around them and let others
do the hard work.
The Passive

6. The Tanks
They want their way and will do anything to get it.

7. Sharing Times
Who is the most "difficult people" in your life?
When & where do you usually encounter him/her?
What’s the most “difficult” trait attached to him/her?
What are your struggles with his/her trait/characteristic?

8. "Two people can see the same thing, disagree, and yet
both be right. It's not logical, It's psychological."
- Stephen Covey -
The New Perspectives

9. What would
you do
Differently?
SHIFT
Positive
Perspective
PARTNER UP
Consider as Your
Potential Friend
PROBE
Proposed Action
to Know Better

10. Client share his/her
challenge & proposed
action
2 minutes
Consultants ask the client
clarifying questions
2 minutes
Collaborate to
generate more ideas
3 minutes
Troika consulting

11. Collective Intelligence Time

12. The Homeless
People Lesson
“All homeless people
should put down the bottle,
throw away their cigarette,
and get to work.”

13. The Missing Puzzles
“If a person’s behaviour doesn’t make sense to
you, it is because you are missing a part of their
context. It’s that simple.”
- Devon Price -

14. Quick Tips
Collaborate
Step Out
Negative
Judgement
Step in
Positive
Judgement
Build
curiosity
to
understand

15. Difficult people DO NOT EXIST
Change your Perspective
Thank you & Scrum On!