The document provides an overview of ISO 9001:2000 quality management system standards. It discusses what ISO is, the history and requirements of ISO 9001:2000, including its key clauses around quality management systems, management responsibility, and continual improvement. It also defines important terms like processes, objectives, customers and suppliers in the context of a quality management system.
3. The need for system and common sense in the organization Common sense 1//1 1//0 0//1 0//0 S y s t em Y E S NO YES NO
4. The need for system and common sense in the organization Common sense 1//1 1//0 0//1 0//0 S y s t em Y E S NO YES NO MINDLESS C H A OS
5. The need for system and common sense in the organization Common sense 1//1 1//0 0//1 0//0 S y s t em Y E S NO YES NO CREATIVE C H A OS MINDLESS C H A OS
6. The need for system and common sense in the organization Common sense 1//1 1//0 0//1 0//0 S y s t em Y E S NO YES NO MINDLESS BUREAUCRACY CREATIVE C H A OS MINDLESS C H A OS
7. The need for system and common sense in the organization Common sense 1//1 1//0 0//1 0//0 S y s t em Y E S NO YES NO MINDLESS BUREAUCRACY CREATIVE C H A OS MINDLESS C H A OS QUALITY ZONE ISO 9000
15. QUALITY The totality of features and characteristics of an entity, (product or service) that bears on its ability to satisfy stated or implied needs. ISO 9000 DEFINITIONS
16. Continual improvement of the Quality Management System. Customers Requirements Customers Satisfaction Management responsibility Resources Management Measurement, analysis and improvement Service realization Service Continual improvement of the Quality Management System. Key Value- adding activities Information flow Input Output Model of a Process based Quality Management System
17. …… IN ISO 9001:2000 QUALITY IS A MOVING TARGET DRIVEN BY THE CUSTOMER
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20. Quality Management System Documentation Quality Policy & Objectives Quality Manual Procedures Work Instructions Records & Forms Document Hierarchy Document contents Description of the quality system in accordance with the stated Quality Policy and objectives including the applicable ISO 9000 series standard Description of the activities of the individual functional units needed to implement the quality system element Description of detailed methods Control Mechanism Shows commitment to achieving Quality and planned objectives
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25. Customer/Supplier Chain External customer's requirements to Sales Order Processing to supply Planning & Purchasing Planning & Purchasing to Production Production to Quality Control for final check. Production to dispatch and handover to the satisfied external customer.
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31. Internal Supplier/Customer inter-relationship Supplier Provides customer with inputs Customer creates outputs Customer manages & adds value to inputs Customer becomes Supplier by Providing inputs to Another process Line of Visibility/Border line/Interlink
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