Overview of Front Summit online training

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FrontSUMMIT™
Tutorial
Overview

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FDRP History & Progress
1998 1999 2001 2003 2005 2006 2007 2009
Founded by Bernard Martinage; “Pro-Success” magazine launch
CIA, FCI, NECI sign up as Partners; Professional / Master Certification Launch
Associate Spanish edition
launch
Associate Certification launch, International Sommelier Guild endorsement
Certification grows from a 600+ milestone to 2000+ certifications
annually
ACF Educational Assurance Award & endorsement
FDRP Master matched with ACF CEC for faculty promotion
4000+ certifications annually
Creation of FrontSUMMIT™; ACF Member Advantage Program
2010 In the Service of Those Who Serve
Reciprocity agreement with Canada
Certified Steakhouse Professional (CSP)™
© 2009-2010 FDRP

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Partnerships, Clients, Accreditations & Endorsements
© 2009-2010 FDRP
Accreditations
Endorsements
Bermuda
College
Trade Partnerships &
Corporate Partners

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FrontSUMMIT™
Tutorial Overview
This presentation is designed to provide insights into the key
features of the FrontSUMMIT™ solutions, including:
 FDRP Levels of Certification
 StaffNET™
 The Toolbox™ Training Manuals
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FDRP Certification Levels
Achieving Certification

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FrontSUMMIT™
FDRP Certification Path
Apprentice Certification Program
 Designed for underage culinarians, with its alcohol-free program
teaching to basic functions, e.g. bussing, coffee making, etc.
 Utilized by high schools to help connect operators to communities
Professional Certification Program
 Provides for a Career Path by Translating
Experience into Credentials
 Industry Recognized Standards
 Progressive, Automatic Certification
Associate Certification Program
 Establish line level employees performance standards
 Alcohol and Service modules
 Self study or instructor led, with Bilingual Versions
 Assessment tool for dining room hospitality courses use by top
academic institutions
All the FDRP Hospitality Certification Programs are available on
FrontSUMMIT™:
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FrontSUMMIT™
FDRP Associate Levels
The Associate Level contains two certifications:
– Certified Dining Room Associate (DRA)™
– Certified Associate Wine Steward (WSA)™

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FrontSUMMIT™
FDRP Associate Curriculum
Seven Components to become a Certified Associate
2 Styles of Service & Clearing
3 General Practices
4 Beer & Cocktails Essentials
5 Wine Opening
6 Wine Essentials
1 Equipment Identification & Handling
7 Common Sense Rules
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FrontSUMMIT™ Manager Access
ToolBox™ / Certification
TM

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FrontSUMMIT™
Manager Access: ToolBox™
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FrontSUMMIT™
Manager Access: ToolBox™
Managers can use the manuals in either:
 Instructor-led training
 Self-Study training
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FrontSUMMIT™
Manager Access: ToolBox™
When Managers deliver the manuals for Self-Study purpose they constitute
a perfect accommodation for environments that . . .
 Do NOT have:
– Dedicated training staff
– Facilities to do formal training
– Open schedule slots for training
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FrontSUMMIT™
Manager Access: ToolBox™
When Managers use the manuals in an Instructor-led format they constitute
a Ready-Go! tool for delivering traditional training in ANY of its formats:
– Formal Training Sessions
– Shadow Training
– Cross Training
– Any combination of all
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FrontSUMMIT™
Manager Access: ToolBox™
And because the materials are designed so they can be taught by
someone who has no hospitality experience—such as HR personnel:
 No more taking away your best staff to train
others
 No more taking your managers away from
operations for additional hours in training
 No more variations between trainer’s styles or
personal interpretations of standards
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FrontSUMMIT™
Manager Access: ToolBox™
Training Handbook provides ALL the information in support of TWO
certifications:
– Certified Dining Room Associate (DRA)™
– Certified Associate Wine Steward (WSA)™
No More Taking Away Your Best Staff or Managers Simply to Train!
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FrontSUMMIT™
Manager Access: ToolBox™
The Manager’s account can also have the option of printing the FDRP
Associate™ Handbook in two languages.
 For locations that:
– Want to provide training to non-hospitality
personnel in preparation for additional staff
requirements due to special events
– Have Spanish-speaking staff who desire
additional training in order to progress their
careers, such as bus boys or runners
 Spanish manuals are separated into two,
one for each certification designation:
– Certified Dining Room Associate (DRA)™
– Certified Associate Wine Steward (WSA)™
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FrontSUMMIT™ ToolBox™
Manager Access: Instructor ToolKit™
The step-by-step Instructor’s Guide is so easy to use that it can be
taught by someone unfamiliar with the restaurant industry.
• Dedicated training educators can use it as a Train-the-Trainer tool
(to train managers or other instructors).
• Manager/Instructor can use it to teach staff directly
The ToolBox™ allows for free updates on all material, including
Train-the-Trainer guides and Trainee manuals for three years!
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FrontSUMMIT™ Toolkit - Casual Dining Standards
Teaching Made Easy

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FrontSUMMIT™
Trainee/Trainer Manuals
TrainerTrainee

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FrontSUMMIT™
Trainee/Trainer Manuals
Pupil Instructor

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FrontSUMMIT™
Trainee/Trainer Manuals
Trainee

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FrontSUMMIT™
Trainee/Trainer Manuals
Trainer

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FrontSUMMIT™
Trainee/Trainer Manuals

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FrontSUMMIT™
Trainee/Trainer Manuals
The Trainer checks his/her instructions: “Review the different shapes
and materials of chinaware”.
Trainer

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FrontSUMMIT™
Trainee/Trainer Manuals
The presentation Slide 17 shows related sizes of plates.

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FrontSUMMIT™
Trainee/Trainer Manuals
The Trainer checks his/her instructions: “Review the different shapes
and materials of chinaware”.
Trainer

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FrontSUMMIT™
Trainee/Trainer Manuals
The Trainer reads the main categories AND holds up samples of the
actual chinaware used in the establishment (as recommended in the
Training Aids listing ahead of the lesson) .
Trainer

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FrontSUMMIT™
Trainee/Trainer Manuals
Trainee
“Blue plate”
For main course only
We don’t use!
“Side plate”
App, deserts & sides
B&B

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FrontSUMMIT™
Trainee/Trainer Manuals
Trainee
Gold rim plates are ONLY used in the Master Room
(bring them back there if found elsewhere).. Red
flowers plate are used ONLY for banquets outside.

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FrontSUMMIT™
Trainee/Trainer Manuals

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FrontSUMMIT™
Trainee/Trainer Manuals
Instructor

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FrontSUMMIT™
Trainee/Trainer Manuals
Instructor

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FrontSUMMIT™
Trainee/Trainer Manuals
Instructor

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FrontSUMMIT™
Trainee/Trainer Manuals
Instructor

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FrontSUMMIT™
e-Learning Training

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FrontSUMMIT™ Toolkit – Fine Dining Standards
Teaching Made Easy

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FrontSUMMIT™
Trainee/Trainer Manuals
InstructorPupil

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FrontSUMMIT™
Trainee/Trainer Manuals
Pupil Instructor

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FrontSUMMIT™
Trainee/Trainer Manuals
Instructor

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FrontSUMMIT™
Trainee/Trainer Manuals
Instructor

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FrontSUMMIT™
Trainee/Trainer Manuals
Instructor & Pupil

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FrontSUMMIT™
Trainee/Trainer Manuals

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FrontSUMMIT™
Trainee/Trainer Manuals

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FrontSUMMIT™
Trainee/Trainer Manuals
Instructor

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FrontSUMMIT™
Trainee/Trainer Manuals
Instructor

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FrontSUMMIT™
Trainee/Trainer Manuals
Instructor

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FrontSUMMIT™
Trainee/Trainer Manuals
Instructor

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FrontSUMMIT™
e-Learning Training