1. SHOUZEB NISHAT
Mobile: +91-8888877202 / E-Mail: shouzeb_nishat@yahoo.com
JOB OBJECTIVE
In quest of middle managerial level assignments in Training & Development with an organization of high repute
PROFILE SUMMARY
A budding professional with over 6+ years of experience in Training & Development, Train the Trainer, Content
Designing, Operations Management and Recruitment. Currently associated with SEED Infotech, Pune as Senior
Trainer. Deft in researching, adopting and introducing new training techniques to keep abreast with standards.
Proficient in recruiting & hiring practices, retention approaches and negotiations. Adept in identifying training
needs across levels through the analysis of existing level of competencies.
Proactive in assessing the learning & development needs and effectively aligning programs / interventions with
business objectives. Acquired expertise in conducting training in Customer Relationship Management, soft skills,
behavioral training, English language, Train the Trainer, Customer Relation Management & Call Centre Training.
Skilled in evaluating effectiveness of training programmes by developing assessment techniques & improvising
based on the same. Possess sound communication, people management, motivation & presentation skills.
CORE COMPETENCIES
Training & Development Module / Content Designing Train the Trainer
Recruitment Report Generation Liaison & Coordination
Team Management Demo Client Servicing
ORGANIZATIONAL EXPERIENCE
9th June’2014-till Today with SEED Infotech, Pune as a Senior Trainer
Responsibilities:
 To conduct trainings on Behavioral skills, Soft skills, English Language and Training Methodology
 To Design Guidelines, Instruction Manual and Check list as a reference documents for trainers and
employees.
 Usage of ADDIE model to design Training Need Analysis and Training need Identification
 To Design the process of Mentor cycle, which gives support to new trainer in the system
 Ascertaining training needs & conducting programmes to enhance efficiency in operations towards
accomplishment of corporate objectives
 Able to Upgrade and Revise the content according to the need of the customers and clients
 Executing necessary changes & action plans for training effectiveness processes based on one-on-one feedback
 To Train Sales and Marketing team on Customer relation Engagement and Sales Techniques .
Freelance Corporate Trainer- 15th Feb2014 till 7th June,2014
 Completed Thesis[ Internship Report] on Training and Development for ISTD, New Delhi
 Certified in Advance Train the Trainer Certification course from Visible Learning Solution, Pune
 Conducted Corporate Training Sessions in Pune and New Delhi

2. 4th Oct’10-till 10th Feb 2014 with SEED Infotech, Pune as a Lead Subject Matter Expert
Responsibilities:
 Developing content and revising the same after regular intervals
 Reviewing different reports maintained by trainers / team members
 Training trainers on Andragogy and Pedagogy method through Train the Trainer session.
 Conducting regular feedback sessions with trainers for betterment of the business
 Organizing training for trainers at different levels
 Handling transition on PAN India basis and preparing & maintaining assessment report, before & after training
 Liaising with Sales & Operation Teams for designing & analyzing training stages
 Sharing valuable inputs with Freelance Trainer during training
 Performing performance reviews of members and providing feedback on areas of improvements
 Designing execution charts for the trainers .
Highlights:
 Significantly managed a team
 Successfully designed Code of Ethics and Code of Compliance for training / trainers
 Acted as a key person for client relationship to get future business and maintain the existing one
 Bagged Best Trainer of the Quarter Award
Research & Development:
 Extensive study on Training Need Analysis using proven case studies from the corporate world.
 Updating on training methodology [Pedagogy & Andragogy]
 Updating the content on different learners [ Audio, Video, Kinesthic]
 Able to design course outline and session plan according to clients and customer need
 Detail study on new strategy in learning
 Detail study on Mc Gregor Motivation cycle
 Extensive study on Training methods, techniques
PREVIOUS EXPERIENCE
Aug’07-Jul’09 with IBM Daksh, Gurgaon as an Operation Executive
FREELANCE ASSIGNMENTS
Jul’09-Sep’10 Freelance Corporate Trainer
 University of Petroleum & Energy Studies
o Placement Programme (Group Discussion, Interview Technique, CV Writing & Extempore)
o Induction Programme (Stress Management, Team Building, Confidence Building & Communication Skills)
 Govt. College Polytechnic, Neolkhari - Stress Management, Team & Confidence Building, Health and Hygiene
 Abearix Management - Soft Skills & Training for TNH (Training New Joining) batch
 Govt. College Polytechnic, Ambala - Confidence Building, Time Management, Goal Setting & Body Language
 Nehru Group of Colleges - Sound Pronunciation, Soft Skills & Communication
 Training for TNH (Training New Joining) batch in Convergys - Sound Pronunciation & Communication
 BMIT College, Solapur - Employability Enhancement Skills & Soft Skills
 Policy Bazaar- Behavioral Skills
 Star Health Insurance- Behavioral Skills
 Ray Gain Technology- Behavioral Skills

3.  Mouse Graphic- Behavioral Skills
 Net Ambit Infosource- Behavioral Skills
EDUCATION
2013-2014 Appeared for Diploma in Training and Development from ISTD, New Delhi
2010 Post Graduate Diploma in Psychological Counseling from IBMS, Chittoor
2007 BA (International Hospitality Management) from Napier University, Edinburgh, Scotland, UK
2006 Diploma in Hotel & Catering Management from Institute of Advanced Management, Kolkata
CERTIFICATIONS
 Train the Trainer Programme from Aspire Human Capital Management, Gurgaon in 2009
 Train the Trainer Programme in Customer Relation Management & Soft Skills from Abearix Management ,
New Delhi,2009
EXTRAMURAL ENGAGEMENT
 Delivered sessions Elementary learning in Blind School in Gurgaon, Madarsa in New Delhi & Handicap
Welfare Association
PERSONAL DETAILS
Date of Birth: 18th April, 1984
Address: Wadgaon, Singh Road, Pune – 411041, Maharashtra