4. INTRODUCTION
 INTEGRAL PART
 WELL-DEFINED AGENCIES
 AWARENESS

6. CONSUMER PROTECTION
HISTORY
 CONSUMER PROTECTION ACT, 1986
 Section 1 dated 26.12.1986.andat PP 1-12 called,
´the CPA 1986 (Act No.66 of 1986) and the
preamble states that :
 ´An Act provided for better protection of
the interest of the consumers and for that
purpose to make provisions for the
establishment of consumer councils and other
authorities for the settlement of consumer’s
dispute and for matters connected therewith.

8. INDIAN CONSUMER PROTECTION
An Act
 - It is an act to provide better
protection of the interests of the
consumers and for that purpose
to make provisions for
establishment of consumer
councils and other authorities for
the settlement of consumer‟s
dispute and for matters
connected therewith.

9. CONSUMER
Section 2(1)(d)(ii) of the act
“Consumer” means any person who
hires or avails of any services for a
consideration which has been paid
or promised or partly paid and
partly promised or under any
system of deferred payment.

10. SERVICE
Section 2(1)(o)of the act
 “Service” means service of
any description which is made
available to potential users
.Health care services will be
service, if they are obtained
for consideration.

11.  Section 2(1)(o) of the act
 …and that in the event of any deficiency in the performance
of such services , the aggrieved party can invoke the remedies
provided under the act by filing a complaint before the consumer
forum having jurisdiction.

12. SERVICES
Meant to be : Not meant to be:
 Housing and  Faulty or medical claim
development board  Services rendered by
 Agency for publication muncipal corporation
of news  Services rendered by
 Telegraph department tutor,advocate
 Insurance co.  Rendered gratuitously
 Banking & financial  Non-allotment of
institutions shares
 Transport agencies

15. COMPLAINT & COMPLAINANT
 Complaint: means any allegations in writing
made by a complainant .
 Complainant: means
(a) a consumer
(b) any voluntary consumer association
registered under a company‟s act or under any
other law for time being in force.

16. WHO IS LIABLE TO CPA ?
o Doctors with independent practice
rendering only free services.
o Private hospital charging all.
o All hospital having free as well as paying
patients , they are liable to both.
o Doctors or hospitals paid by an
insurance firm for treatment of a client
or an employer for the treatment of an
employee.

17. UNFAIR TRADE PRACTICES
False Representation
False offers and prices
Free gifts and price schemes
Non-compliance of prescribed
standards
Hoarding and Destruction

19. DEFICIENCY
 "Deficiency" means any fault, imperfection,
shortcoming or inadequacy in the quality, nature
and manner of performance which is required to be
maintained by or under any law for the time being in
force or has been undertaken to be performed by a
person in pursuance of a contract or otherwise in
relation to any service.

21. o Pushed to the wall by the recent chocolate worm-
infestation controversy, the beleaguered confectionery
major Cadbury India has decided to change the packaging
of its Dairy Milk range of chocolates beginning January
2004
o Changeover—from the current part-sealing to complete
sealing—had happened for the first time in its 40 years‟
(approx) tenure here.
o Cadbury India managing director Bharat Puri took this
situation positively n introduced a new packing for our all
time favourite chocolate.
www.financialexpress.com

22. CONSUMER PROTECTION COUNCILS
o National / Central Protection Council
- The membership of the Council is restricted to 150
members including the Central Minister in charge of
Consumer Affairs as the Chairman.
o State Protection Council
- The Consumer Protection Act provides for the
establishment of State Consumer Protection
Councils by the State Governments.

23. o District Protection Council
- In order to promote and protect the rights of
consumers, within the district, the Consumer
Protection Act, provides for the establishment of a
District Consumer Protection Council in every
district

24. REDRESSAL
 The Consumer Protection Act, 1986 (in short, „the
Act‟), is a benevolent social legislation that lays
down the rights of the consumers and provides their
for promotion and protection of the rights of the
consumers
 To provide inexpensive, speedy and summary
redressal of consumer disputes, quasi-judicial
bodies have been set up in each District and State
and at the National level, called the District Forums,
the State Consumer Disputes Redressal
Commissions and the National Consumer Disputes
Redressal Commission respectively

30. With the focus on empowering consumers, the government
has been implementing an innovative and intensive
multimedia campaign, "Jago Grahak Jago (Wake up
Consumer)" to create consumer awareness in the country.
Upbeat over the success of the campaign, the department of
consumer affairs has sought an increase in allocation for the
current fiscal to Rs 91 crore for the campaign through the
electronic and print media and outdoor publicity covering the
entire country. The department has already spent an amount
of Rs 49 crore till November this year against the budgetary
estimates of Rs 75 crore during current fiscal.

32.  ALWAYS INSIST ON CASH MEMO
 LOOK FOR THE “BEST BEFORE” OR “EXPIRY DATE”
WHEN BUYING FOOD OR MEDICAL PRODUCTS
 ALWAYS LOOK FOR STANDARD MARKS LIKE ISI, FPO,
AGMARK ETC..
 DO NOT PAY MORE THAN MRP.
 ALWAYS FIGHT FOR YOUR RIGHTS
 IN THE CONSUMER FORA, THE CONSUMER IS
ALWAYS STRONG.

33.  No lawyer or agent is necessary for filing complaint or
to make submission. If due to lawyer’s conduct consumer
suffers, it is a deficiency in service open to readress.
 Small nominal fees payable. No charges for
dispatching notices to opposite parties etc.
 Every complaint shall be heard and disposed of within
90 days (150 days in case of lab test) from the date of
receipt of notice by the opposite party.

34. Gandhiji probably is still saying HEY
RAM! at the state of India from the
heavens.

35. Consumer Protection Act provide for
better protection of the interests of
consumer & for that purpose to make
provision for the establishment of
consumer councils & other authorities for
settlement on consumers disputes & for
matters connected therewith