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• All around the world, from Brazil to Indonesia to the Ivory Coast and Ghana,
deep in the tropical jungle there grows a very special tree, the cacao tree.
• Cacao trees grow melon-like fruit, which is harvested by hand. Inside each
pod are about 20-40 seeds, or cocoa beans. It’s these beans that give
chocolate its special flavor.
• After the beans are removed from the pods, they are placed in large heaps
or piles. This is called fermentation, and takes about a week.
• During this time, the shells harden, the beans darken, and the rich cocoa
flavor develops.
• After drying, the beans are ready for transport to the chocolate factory in
Pennsylvania, USA.
• Cocoa beans are roasted in large, revolving roasters at very high
temperatures.
• A special hulling machine then takes the dry, roasted cocoa beans and
separates the shell from the inside of the bean - called the “nib.”
• This is the part of the bean actually used to make chocolate. The nibs now
are ready for milling.
• Milling is a grinding process which turns the nibs into a liquid called
chocolate liquor - a smooth, dark stream of pure chocolate flavor which, by
the way, contains no alcohol.
• Now it is ready for the rest of the ingredients!
• The main ingredients in chocolate are the chocolate liquor, cocoa butter,
sugar and milk.
• Hershey uses fresh, whole milk to make its milk chocolate. It’s been that way
since Milton Hershey developed the recipe in 1900.
• Tanker trucks bring the fresh milk to the factory every day where it is tested,
pasteurized, and then mixed with sugar.
• The whole milk-sugar mixture is slowly dried until it turns into a thick, taffy-like
material.
• At the heart of the chocolate factory is the central blending operation
where the chocolate liquor is combined with the milk and sugar.
• This new mixture is dried into a coarse, brown powder called chocolate
crumb.
• The chocolate crumb powder is used to make milk chocolate.
• Hershey adds cocoa butter to the crumb which brings out the rich taste and
creamy texture of the chocolate.
• The crumb travels through special steel rollers which grind and refine the
mixture, making it smoother.
• The crumb becomes a thick liquid called chocolate paste.
• The paste is poured into huge vats called conches. Once inside the conche,
large granite rollers smooth out the gritty particles from the crumb.
• This process can take anywhere from 24 to 72 hours to complete.
• The paste is tempered, or cooled in a controlled manner to the right texture
and consistency. Other ingredients, like almonds or peanuts, can be mixed
into the paste during tempering or added directly to the moulds.
• Most chocolate bars are made by pouring the liquid chocolate paste into
moulds.
• The moulding machines can fill more than 1,000 moulds per minute with
chocolate.
• The filled moulds then take a bumpy, vibrating ride to remove air bubbles
and allow the chocolate to settle evenly.
• Finally, they wind their way through a long cooling tunnel where the liquid
chocolate is gently chilled into a solid candy bar.
Hershey’s India
Ops mgmt hershey's

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Ops mgmt hershey's

  • 1.
  • 2. • All around the world, from Brazil to Indonesia to the Ivory Coast and Ghana, deep in the tropical jungle there grows a very special tree, the cacao tree. • Cacao trees grow melon-like fruit, which is harvested by hand. Inside each pod are about 20-40 seeds, or cocoa beans. It’s these beans that give chocolate its special flavor. • After the beans are removed from the pods, they are placed in large heaps or piles. This is called fermentation, and takes about a week. • During this time, the shells harden, the beans darken, and the rich cocoa flavor develops. • After drying, the beans are ready for transport to the chocolate factory in Pennsylvania, USA.
  • 3. • Cocoa beans are roasted in large, revolving roasters at very high temperatures. • A special hulling machine then takes the dry, roasted cocoa beans and separates the shell from the inside of the bean - called the “nib.” • This is the part of the bean actually used to make chocolate. The nibs now are ready for milling. • Milling is a grinding process which turns the nibs into a liquid called chocolate liquor - a smooth, dark stream of pure chocolate flavor which, by the way, contains no alcohol. • Now it is ready for the rest of the ingredients!
  • 4. • The main ingredients in chocolate are the chocolate liquor, cocoa butter, sugar and milk. • Hershey uses fresh, whole milk to make its milk chocolate. It’s been that way since Milton Hershey developed the recipe in 1900. • Tanker trucks bring the fresh milk to the factory every day where it is tested, pasteurized, and then mixed with sugar. • The whole milk-sugar mixture is slowly dried until it turns into a thick, taffy-like material. • At the heart of the chocolate factory is the central blending operation where the chocolate liquor is combined with the milk and sugar. • This new mixture is dried into a coarse, brown powder called chocolate crumb.
  • 5. • The chocolate crumb powder is used to make milk chocolate. • Hershey adds cocoa butter to the crumb which brings out the rich taste and creamy texture of the chocolate. • The crumb travels through special steel rollers which grind and refine the mixture, making it smoother. • The crumb becomes a thick liquid called chocolate paste. • The paste is poured into huge vats called conches. Once inside the conche, large granite rollers smooth out the gritty particles from the crumb. • This process can take anywhere from 24 to 72 hours to complete.
  • 6. • The paste is tempered, or cooled in a controlled manner to the right texture and consistency. Other ingredients, like almonds or peanuts, can be mixed into the paste during tempering or added directly to the moulds. • Most chocolate bars are made by pouring the liquid chocolate paste into moulds. • The moulding machines can fill more than 1,000 moulds per minute with chocolate. • The filled moulds then take a bumpy, vibrating ride to remove air bubbles and allow the chocolate to settle evenly. • Finally, they wind their way through a long cooling tunnel where the liquid chocolate is gently chilled into a solid candy bar.