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DIALconnection1
The document provides instructions for using VOICEconnection to handle calls received through DIALconnection. Agents are to log into SUITEconnection and Eyebeam, launch the appropriate campaign and script, and answer calls to converse with customers, following the script steps. For completed calls, agents select a disposition to save or transfer the call, with definitions provided for each disposition type.
Searching for Beneficial Owners - Technology and best practices to unravel la...
This document summarizes a presentation on techniques for uncovering beneficial owners. It discusses the Basel Committee's new guidance on identifying beneficial owners, defines key terms, and outlines requirements for verifying and documenting owner identification. It then discusses how various speakers from Wells Fargo, the FBI, and Alacra will address how technology can help meet beneficial ownership requirements, what it cannot do, and what capabilities it provides, such as comprehensive searching and preparing information for client verification. The document promotes attending the accompanying exhibit hall for networking.
Decypher Getting started
The document outlines the features and functions of an app menu for an agent dashboard. It describes launching campaigns to make calls, setting campaign settings such as speech recognition and call flows, and searching a database to view call reports and customer information. The agent dashboard allows agents to accept calls, choose call dispositions, and view customer details to manage campaigns.
FCPA Enforcement Enters the Banks - Key elements of a good anti-corruption co...
This document summarizes a presentation on anti-corruption programs for financial institutions. It discusses increased enforcement of the Foreign Corrupt Practices Act (FCPA) against banks by the Department of Justice and SEC since 2008. Specific cases are highlighted such as prosecutions of Morgan Stanley and VZ Bank employees for bribery. Compliance programs and settlements with Diebold and Barclays are also mentioned. Risks from whistleblowers and investigations into sovereign wealth funds are noted.
Decypher Connection Presentaion
The Decypher Dialer is an avatar-based call center technology that allows agents to handle hundreds of calls per minute with personal attention. It filters customers into interested, not interested, and do not call lists. Interested customers are then transferred to sales agents. The dialer gives control over messaging, audiences, call flows, and budgets with immediate results and measurable returns. It provides the benefits of outbound calling without the expenses of a traditional call center.
Decypher Connection Presentaion
The document summarizes the Decypher Dialer, an avatar-based call center technology. It allows agents to handle hundreds of calls per minute with personal attention using voice recognition. The dialer delivers interested customers to sales teams, giving control over messaging, audiences, call flows, and budgets. It provides the results of cold calling without making calls. Features include campaign creation, user management, call routing, and compliance. Pricing starts at $500 for initial customer connect minutes.
VOICEconnection
This document provides instructions for using the VOICEconnection system without the 2020 system. Users are instructed to log into SUITEconnection and Eyebeam, launch VOICEconnection, select an approved campaign and script, answer incoming calls on Eyebeam using VOICEconnection, follow the script steps in order and only use expressions or rebuttals if needed, and transfer or post the call at the end.
Recommandé
DIALconnection1
The document provides instructions for using VOICEconnection to handle calls received through DIALconnection. Agents are to log into SUITEconnection and Eyebeam, launch the appropriate campaign and script, and answer calls to converse with customers, following the script steps. For completed calls, agents select a disposition to save or transfer the call, with definitions provided for each disposition type.
Searching for Beneficial Owners - Technology and best practices to unravel la...
This document summarizes a presentation on techniques for uncovering beneficial owners. It discusses the Basel Committee's new guidance on identifying beneficial owners, defines key terms, and outlines requirements for verifying and documenting owner identification. It then discusses how various speakers from Wells Fargo, the FBI, and Alacra will address how technology can help meet beneficial ownership requirements, what it cannot do, and what capabilities it provides, such as comprehensive searching and preparing information for client verification. The document promotes attending the accompanying exhibit hall for networking.
Decypher Getting started
The document outlines the features and functions of an app menu for an agent dashboard. It describes launching campaigns to make calls, setting campaign settings such as speech recognition and call flows, and searching a database to view call reports and customer information. The agent dashboard allows agents to accept calls, choose call dispositions, and view customer details to manage campaigns.
FCPA Enforcement Enters the Banks - Key elements of a good anti-corruption co...
This document summarizes a presentation on anti-corruption programs for financial institutions. It discusses increased enforcement of the Foreign Corrupt Practices Act (FCPA) against banks by the Department of Justice and SEC since 2008. Specific cases are highlighted such as prosecutions of Morgan Stanley and VZ Bank employees for bribery. Compliance programs and settlements with Diebold and Barclays are also mentioned. Risks from whistleblowers and investigations into sovereign wealth funds are noted.
Decypher Connection Presentaion
The Decypher Dialer is an avatar-based call center technology that allows agents to handle hundreds of calls per minute with personal attention. It filters customers into interested, not interested, and do not call lists. Interested customers are then transferred to sales agents. The dialer gives control over messaging, audiences, call flows, and budgets with immediate results and measurable returns. It provides the benefits of outbound calling without the expenses of a traditional call center.
Decypher Connection Presentaion
The document summarizes the Decypher Dialer, an avatar-based call center technology. It allows agents to handle hundreds of calls per minute with personal attention using voice recognition. The dialer delivers interested customers to sales teams, giving control over messaging, audiences, call flows, and budgets. It provides the results of cold calling without making calls. Features include campaign creation, user management, call routing, and compliance. Pricing starts at $500 for initial customer connect minutes.
VOICEconnection
This document provides instructions for using the VOICEconnection system without the 2020 system. Users are instructed to log into SUITEconnection and Eyebeam, launch VOICEconnection, select an approved campaign and script, answer incoming calls on Eyebeam using VOICEconnection, follow the script steps in order and only use expressions or rebuttals if needed, and transfer or post the call at the end.
Energy transfer/Photosynthesis
The document summarizes the transfer of energy through an ecosystem. The sun emits energy that plants (producers) absorb and convert into glucose through photosynthesis. Consumers eat the producers to obtain this energy, and decomposers break down the remains of consumers, releasing energy back into the soil for new producers to grow. This establishes the producer-consumer-decomposer cycle that sustains the flow of energy through an ecosystem.
Making ‘Big Data’ Your Ally – Using data analytics to improve compliance, due...
This document summarizes a presentation on using data analytics for compliance, due diligence, and investigations. The presentation features four speakers: Raul Saccani of Deloitte, Dave Stewart of SAS Institute, John Walsh of SightSpan, and John Walsh of SAS Institute. It discusses challenges related to big data including volume, variety, and velocity of data. It provides examples of how financial institutions have used analytics for anti-money laundering model tuning and illicit network analysis. It also outlines the analytics lifecycle and considerations for adopting a proactive analytics strategy.
Decypher Connection Presentaion
The Decypher Dialer is an avatar-based call center technology that allows agents to handle hundreds of calls per minute with personal attention. It connects interested customers directly to a company's sales team. Companies control the messaging, targeting, and budgeting for their marketing campaigns through the Decypher Dialer for immediate and measurable results. The Dialer works by uploading customer data and call settings, then agents use voice or avatar technology to greet customers and filter them by interest level or do-not-call requests before transferring interested customers to sales.
Decypher Getting started
The document outlines the features and functions of an app menu for an agent dashboard. It describes launching campaigns to make calls, setting campaign parameters such as recordings and dial lists, searching the database for reports on customers, agents and call results, and viewing those results graphically. It also explains how to add, edit and activate campaigns, set campaign settings like speech recognition and call flows, launch campaigns from the agent dashboard to make calls, and search the database to view results.
Industry Information Presentation | 2020connection
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive function. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms.
Decypher Getting started
The document describes the features and functions of an app menu for an agent dashboard. It includes sections for launching campaigns to accept and make calls, setting up campaign configurations, searching a database for customer and agent information for reports, and viewing campaign and call analytics.
Buku terapi-oksigen-perawat-ugd-rsrwm-(wong)
Dokumen tersebut membahas terapi oksigen dan jenis-jenis kekurangan oksigen dalam tubuh. Secara ringkas, dokumen menjelaskan bahwa (1) oksigen sangat penting untuk kehidupan dan metabolisme tubuh, (2) terdapat beberapa jenis kekurangan oksigen seperti hipoksemia dan hipoksia, serta (3) hipoksia dibagi menjadi 4 jenis yakni hipoksia hipoksik, hipoksia anemik, hipoksia stag
Convergence – Achieving greater effectiveness and efficiency by a unified app...
This document summarizes a panel discussion on convergence in financial crime risk management. The panel will feature speakers from the FDIC, Scotiabank, World-Check, and UnionBank discussing how achieving greater effectiveness and efficiency through a unified approach can help proactively identify threats. The document outlines benefits of convergence such as less overlap, more efficient use of resources, and an accurate view of risk.
Libérer le Potentiel à l'Ère de la Transformation Numérique pour des Organisa...
À l'ère de l'Intelligence Artificielle (IA) et dans le monde interconnecté et à l'évolution hyperrapide d'aujourd'hui, la transformation numérique n'est plus un choix mais un impératif stratégique pour les organisations qui cherchent à devancer la concurrence ou à rendre des services à forte valeur ajoutée pour leurs clients ou leurs administrés.
En effet, les organisations sont de plus en plus sous pression pour s'adapter et exploiter la puissance des données, de l'analytique et de la transformation numérique afin d’améliorer leur efficacité au quotidien. Avec l'avènement de IA, le potentiel d'amélioration de l'efficacité opérationnelle, d'augmentation de la productivité et de satisfaction des clients et citoyens est plus grand que jamais. Pourtant, de nombreux dirigeants d'entreprises et du secteur public peinent à comprendre par où commencer et comment mesurer l'impact de ces technologies de pointe.
En somme, cet essai explore l’alchimie entre la transformation numérique, la gouvernance et l’intelligence des données, et l’adoption de l’IA pour réinventer les organisations, fournir des services innovants et créer de la valeur pour tous, en comprenant les subtilités de ces forces convergentes.
Présentation Plaspack, l'entreprise derrière Soliday
Une présentation condense de la société Plaspack, les produits présentés dans le gamme et plus de détails au niveau des pièces détachées et prix
Analyse résultats Luxembourg IMD 2024.pdf
A la 23e position au classement général, le Luxembourg enregistre son plus mauvais résultat à ce jour. Cela témoigne de l’indéniable perte de compétitivité du pays. La dégradation des résultats du Luxembourg est continue depuis 2021 et particulièrement rapide depuis l’année 2022, le pays perdant 10 places en seulement 2 ans, entre 2022 et 2024.
Contenu connexe
En vedette
Energy transfer/Photosynthesis
The document summarizes the transfer of energy through an ecosystem. The sun emits energy that plants (producers) absorb and convert into glucose through photosynthesis. Consumers eat the producers to obtain this energy, and decomposers break down the remains of consumers, releasing energy back into the soil for new producers to grow. This establishes the producer-consumer-decomposer cycle that sustains the flow of energy through an ecosystem.
Making ‘Big Data’ Your Ally – Using data analytics to improve compliance, due...
This document summarizes a presentation on using data analytics for compliance, due diligence, and investigations. The presentation features four speakers: Raul Saccani of Deloitte, Dave Stewart of SAS Institute, John Walsh of SightSpan, and John Walsh of SAS Institute. It discusses challenges related to big data including volume, variety, and velocity of data. It provides examples of how financial institutions have used analytics for anti-money laundering model tuning and illicit network analysis. It also outlines the analytics lifecycle and considerations for adopting a proactive analytics strategy.
Decypher Connection Presentaion
The Decypher Dialer is an avatar-based call center technology that allows agents to handle hundreds of calls per minute with personal attention. It connects interested customers directly to a company's sales team. Companies control the messaging, targeting, and budgeting for their marketing campaigns through the Decypher Dialer for immediate and measurable results. The Dialer works by uploading customer data and call settings, then agents use voice or avatar technology to greet customers and filter them by interest level or do-not-call requests before transferring interested customers to sales.
Decypher Getting started
The document outlines the features and functions of an app menu for an agent dashboard. It describes launching campaigns to make calls, setting campaign parameters such as recordings and dial lists, searching the database for reports on customers, agents and call results, and viewing those results graphically. It also explains how to add, edit and activate campaigns, set campaign settings like speech recognition and call flows, launch campaigns from the agent dashboard to make calls, and search the database to view results.
Industry Information Presentation | 2020connection
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive function. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms.
Decypher Getting started
The document describes the features and functions of an app menu for an agent dashboard. It includes sections for launching campaigns to accept and make calls, setting up campaign configurations, searching a database for customer and agent information for reports, and viewing campaign and call analytics.
Buku terapi-oksigen-perawat-ugd-rsrwm-(wong)
Dokumen tersebut membahas terapi oksigen dan jenis-jenis kekurangan oksigen dalam tubuh. Secara ringkas, dokumen menjelaskan bahwa (1) oksigen sangat penting untuk kehidupan dan metabolisme tubuh, (2) terdapat beberapa jenis kekurangan oksigen seperti hipoksemia dan hipoksia, serta (3) hipoksia dibagi menjadi 4 jenis yakni hipoksia hipoksik, hipoksia anemik, hipoksia stag
Convergence – Achieving greater effectiveness and efficiency by a unified app...
This document summarizes a panel discussion on convergence in financial crime risk management. The panel will feature speakers from the FDIC, Scotiabank, World-Check, and UnionBank discussing how achieving greater effectiveness and efficiency through a unified approach can help proactively identify threats. The document outlines benefits of convergence such as less overlap, more efficient use of resources, and an accurate view of risk.
En vedette (9)
Making ‘Big Data’ Your Ally – Using data analytics to improve compliance, due...
Making ‘Big Data’ Your Ally – Using data analytics to improve compliance, due...
Industry Information Presentation | 2020connection
Industry Information Presentation | 2020connection
Convergence – Achieving greater effectiveness and efficiency by a unified app...
Convergence – Achieving greater effectiveness and efficiency by a unified app...
Dernier
Libérer le Potentiel à l'Ère de la Transformation Numérique pour des Organisa...
À l'ère de l'Intelligence Artificielle (IA) et dans le monde interconnecté et à l'évolution hyperrapide d'aujourd'hui, la transformation numérique n'est plus un choix mais un impératif stratégique pour les organisations qui cherchent à devancer la concurrence ou à rendre des services à forte valeur ajoutée pour leurs clients ou leurs administrés.
En effet, les organisations sont de plus en plus sous pression pour s'adapter et exploiter la puissance des données, de l'analytique et de la transformation numérique afin d’améliorer leur efficacité au quotidien. Avec l'avènement de IA, le potentiel d'amélioration de l'efficacité opérationnelle, d'augmentation de la productivité et de satisfaction des clients et citoyens est plus grand que jamais. Pourtant, de nombreux dirigeants d'entreprises et du secteur public peinent à comprendre par où commencer et comment mesurer l'impact de ces technologies de pointe.
En somme, cet essai explore l’alchimie entre la transformation numérique, la gouvernance et l’intelligence des données, et l’adoption de l’IA pour réinventer les organisations, fournir des services innovants et créer de la valeur pour tous, en comprenant les subtilités de ces forces convergentes.
Présentation Plaspack, l'entreprise derrière Soliday
Une présentation condense de la société Plaspack, les produits présentés dans le gamme et plus de détails au niveau des pièces détachées et prix
Analyse résultats Luxembourg IMD 2024.pdf
A la 23e position au classement général, le Luxembourg enregistre son plus mauvais résultat à ce jour. Cela témoigne de l’indéniable perte de compétitivité du pays. La dégradation des résultats du Luxembourg est continue depuis 2021 et particulièrement rapide depuis l’année 2022, le pays perdant 10 places en seulement 2 ans, entre 2022 et 2024.
Dernier (6)
Libérer le Potentiel à l'Ère de la Transformation Numérique pour des Organisa...
Libérer le Potentiel à l'Ère de la Transformation Numérique pour des Organisa...
FORMATIONS SUR LES TRANSFERTS A L'ETRANGER SD FINEX.pptx
FORMATIONS SUR LES TRANSFERTS A L'ETRANGER SD FINEX.pptx
Présentation Plaspack, l'entreprise derrière Soliday
Présentation Plaspack, l'entreprise derrière Soliday
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