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Moltke Consulting, Airline & Travel Distribution
Strategy Now Offers CX Audits
A leading travel and
transportation distribution
strategy development business,
Moltke Consulting, has
announced a new range of Online
Customer Experience Audit
products.
These products are designed specifically
to analyze travel provider and travel seller
websites, delivering detailed scientific-
based recommendations for specific
improvements to improve the online
customer journey, driving improved
conversion rates.
The new Customer Experience Audit
products are based on principles learned
by the Founder and CEO of Moltke
Consulting, Peter von Moltke, learned
during his tenure at Meclabs Institute,
when he led their travel business, based
in Jacksonville, Florida.
Moltke Consulting has delivered
CX Audits in numerous
segments of the travel industry,
including airlines, hotels, cruise
lines, tour operators, and travel
agencies.
The Customer Experience Audits (CX Audits)
focus on five principal drivers that impact
behavior while prospects are making a decision
to purchase.  On the positive side, these are
Motivation, Value, and Incentive.  On the
negative side, the focus of the audits is on
Friction and Anxiety.  
VThe Moltke Consulting CX Audits
provide detailed recommendations on
where in the customer journey the
positive attributes need to be added
and/or amplified and where the
negative attributes should be removed
or dampened.
“We have analyzed the most
stunningly beautiful websites,
carefully designed by talented web
designers, and in all cases have
identified some of the most
remarkable customer journey
problems
“There can be little doubt that
these website issues were
causing significant leakage within
the sales funnels of these pre-
eminent travel businesses” said
Peter von Moltke
"Our clients like the fact that our
audits are now fixed priced, according
to the size of the website and how
much analysis will need to be
performed beyond the website, such
as email communications,
remarketing messaging, etc.
"We can confidently claim that the
quality of our CX Audits is a step
above our competitors, given that we
integrate deep travel knowledge into
the unique scientific customer journey
methodology our analysis is based
on.”
Find Out More At
MoltkeConsulting.com  or
email
Peter@vomoventures.com

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Moltke Consulting Customer Experience Audits.pdf

  • 1. Moltke Consulting, Airline & Travel Distribution Strategy Now Offers CX Audits
  • 2. A leading travel and transportation distribution strategy development business, Moltke Consulting, has announced a new range of Online Customer Experience Audit products. These products are designed specifically to analyze travel provider and travel seller websites, delivering detailed scientific- based recommendations for specific improvements to improve the online customer journey, driving improved conversion rates.
  • 3. The new Customer Experience Audit products are based on principles learned by the Founder and CEO of Moltke Consulting, Peter von Moltke, learned during his tenure at Meclabs Institute, when he led their travel business, based in Jacksonville, Florida. Moltke Consulting has delivered CX Audits in numerous segments of the travel industry, including airlines, hotels, cruise lines, tour operators, and travel agencies.
  • 4. The Customer Experience Audits (CX Audits) focus on five principal drivers that impact behavior while prospects are making a decision to purchase.  On the positive side, these are Motivation, Value, and Incentive.  On the negative side, the focus of the audits is on Friction and Anxiety.   VThe Moltke Consulting CX Audits provide detailed recommendations on where in the customer journey the positive attributes need to be added and/or amplified and where the negative attributes should be removed or dampened.
  • 5. “We have analyzed the most stunningly beautiful websites, carefully designed by talented web designers, and in all cases have identified some of the most remarkable customer journey problems “There can be little doubt that these website issues were causing significant leakage within the sales funnels of these pre- eminent travel businesses” said Peter von Moltke
  • 6. "Our clients like the fact that our audits are now fixed priced, according to the size of the website and how much analysis will need to be performed beyond the website, such as email communications, remarketing messaging, etc. "We can confidently claim that the quality of our CX Audits is a step above our competitors, given that we integrate deep travel knowledge into the unique scientific customer journey methodology our analysis is based on.”
  • 7. Find Out More At MoltkeConsulting.com  or email Peter@vomoventures.com