This document discusses engagement banking, which uses technology to achieve both customer intimacy and scale. It emphasizes using customer data and insights to provide personalized experiences across channels. The four pillars of engagement banking are outlined as next generation online banking, multi-channel experiences, digital customer acquisition, and digital communities. Key aspects include strong user experience design, data-driven products, and treating channels as agnostic to provide a unified customer experience.
This analysis provides an overview of the top trends in the retail banking sector driven by the competition, digital transformation, and innovation led by retail banks exploring novel ways to create and retain value in evolving landscape.
COVID-19 caught banks off guard and shook legacy mindsets to the core. With 20/20 (2020) hindsight, firms are more aware, digitally resilient, and financially stable as they head into 2022. The trials of the past 18 months forced firms to shore up existing business and consider new models and revenue streams.
Customer-centricity remains at the top of most FS agendas and is a 2022 focal point. Banks will focus on achieving operational excellence as diligently as delivering superior CX. In 2022 and beyond, it will be paramount for FIs to explore and invest in new technologies to remain relevant and resilient.
Banking 4.X will arrive in full force in 2022 with platform-supported firms monetizing diverse ecosystem capabilities and aggressively harvesting data to create experiential customer journeys through intelligent and personalized engagements. The new era will compel future-focused banks to finally abandon legacy infrastructure and collaborate with third-party specialists to solidify their best-fit, long-term roles. Increasingly, open platforms will make banks invisible as banking becomes embedded into customer lifestyles. At the same time, banks will shed asset-heavy models and shift to the cloud for greater agility, speed to market, and faster innovation. The shift will act as a precursor to adopting new technologies on the horizon – 5G and Decentralized Finance.
The recent past was filled will extraordinary lessons for financial institutions. Now is the time to act on those learnings and move forward profitably.
Growing momentum for Disruption in FinTech:
Looking back and looking forward.
Recording of the Backbase webinar of December 18th, 2014.
In our 2014 closing webinar we will look back at the disruptive highlights of this year and we start looking forward to 2015.
From BBVA acquiring Simple, to more and more neo-banks popping up, fintech startups going IPO and omni-channel moving from marketing buzz to the real thing. In this 60 minute webinar, Backbase's Jouk Pleiter and Jelmer de Jong discuss the main trends and best practices for banks and credit unions to keep on disrupting in the digital banking space.
Pursuing Customer Inspired Growth is the third presentation in A.T. Kearney's 2017 IIA series on taking difficult steps towards growth. The presentation focuses on pursuing customer-inspired growth as an answer to companies' growth imperative. It discusses traditional growth approaches and their limitations, and proposes becoming truly customer-centric by focusing on "blockbuster" customer experiences that are critical, frequent, and high in emotional value. The presentation outlines A.T. Kearney's methodology for discovering blockbusters, designing customer propositions around them, delivering proofs-of-concept, and driving organization-wide adoption through change management best practices.
A survey of 44 financial institutions found the following:
1) Over the next two years, most participants expect to significantly increase their use of new external data sources and internally developed advanced analytics techniques.
2) The top challenges to using innovative data and advanced analytics are assessing data quality and managing talent.
3) The majority of participants believe that assessing climate and ESG risks will be one of the biggest challenges for credit evaluation in the next 2-3 years.
Revolut is a fintech company that provides financial and banking services through its mobile app. It has raised $918 million in total funding at a $5.5 billion valuation. Revolut has grown rapidly, acquiring over 13 million retail customers and 400 thousand business customers across 35 countries. While initially focused on international payments and currency exchange, Revolut has expanded its product stack to include services like cryptocurrencies, stock trading, savings and business tools.
Top 8 Insights From the 2018 Beauty, Health & Wellness SurveyL.E.K. Consulting
The survey analyzed spending and preferences around nutritional supplements and skincare products. It found that 80% of consumers across generations are highly engaged with both categories, spending on average over $100 per month. Key insights include: (1) Amazon is the most preferred channel for supplements and second most for skincare; (2) consumers spend significantly on the other category as well, showing crossover opportunities; (3) while spending increases with age for supplements, skincare spending is higher for millennials. The survey suggests opportunities around personalization and developing the convenience store channel.
Retailers who are proactive with their approach to consumer privacy and retail cyber security will create more meaningful data and consumer engagement.
This analysis provides an overview of the top trends in the retail banking sector driven by the competition, digital transformation, and innovation led by retail banks exploring novel ways to create and retain value in evolving landscape.
COVID-19 caught banks off guard and shook legacy mindsets to the core. With 20/20 (2020) hindsight, firms are more aware, digitally resilient, and financially stable as they head into 2022. The trials of the past 18 months forced firms to shore up existing business and consider new models and revenue streams.
Customer-centricity remains at the top of most FS agendas and is a 2022 focal point. Banks will focus on achieving operational excellence as diligently as delivering superior CX. In 2022 and beyond, it will be paramount for FIs to explore and invest in new technologies to remain relevant and resilient.
Banking 4.X will arrive in full force in 2022 with platform-supported firms monetizing diverse ecosystem capabilities and aggressively harvesting data to create experiential customer journeys through intelligent and personalized engagements. The new era will compel future-focused banks to finally abandon legacy infrastructure and collaborate with third-party specialists to solidify their best-fit, long-term roles. Increasingly, open platforms will make banks invisible as banking becomes embedded into customer lifestyles. At the same time, banks will shed asset-heavy models and shift to the cloud for greater agility, speed to market, and faster innovation. The shift will act as a precursor to adopting new technologies on the horizon – 5G and Decentralized Finance.
The recent past was filled will extraordinary lessons for financial institutions. Now is the time to act on those learnings and move forward profitably.
Growing momentum for Disruption in FinTech:
Looking back and looking forward.
Recording of the Backbase webinar of December 18th, 2014.
In our 2014 closing webinar we will look back at the disruptive highlights of this year and we start looking forward to 2015.
From BBVA acquiring Simple, to more and more neo-banks popping up, fintech startups going IPO and omni-channel moving from marketing buzz to the real thing. In this 60 minute webinar, Backbase's Jouk Pleiter and Jelmer de Jong discuss the main trends and best practices for banks and credit unions to keep on disrupting in the digital banking space.
Pursuing Customer Inspired Growth is the third presentation in A.T. Kearney's 2017 IIA series on taking difficult steps towards growth. The presentation focuses on pursuing customer-inspired growth as an answer to companies' growth imperative. It discusses traditional growth approaches and their limitations, and proposes becoming truly customer-centric by focusing on "blockbuster" customer experiences that are critical, frequent, and high in emotional value. The presentation outlines A.T. Kearney's methodology for discovering blockbusters, designing customer propositions around them, delivering proofs-of-concept, and driving organization-wide adoption through change management best practices.
A survey of 44 financial institutions found the following:
1) Over the next two years, most participants expect to significantly increase their use of new external data sources and internally developed advanced analytics techniques.
2) The top challenges to using innovative data and advanced analytics are assessing data quality and managing talent.
3) The majority of participants believe that assessing climate and ESG risks will be one of the biggest challenges for credit evaluation in the next 2-3 years.
Revolut is a fintech company that provides financial and banking services through its mobile app. It has raised $918 million in total funding at a $5.5 billion valuation. Revolut has grown rapidly, acquiring over 13 million retail customers and 400 thousand business customers across 35 countries. While initially focused on international payments and currency exchange, Revolut has expanded its product stack to include services like cryptocurrencies, stock trading, savings and business tools.
Top 8 Insights From the 2018 Beauty, Health & Wellness SurveyL.E.K. Consulting
The survey analyzed spending and preferences around nutritional supplements and skincare products. It found that 80% of consumers across generations are highly engaged with both categories, spending on average over $100 per month. Key insights include: (1) Amazon is the most preferred channel for supplements and second most for skincare; (2) consumers spend significantly on the other category as well, showing crossover opportunities; (3) while spending increases with age for supplements, skincare spending is higher for millennials. The survey suggests opportunities around personalization and developing the convenience store channel.
Retailers who are proactive with their approach to consumer privacy and retail cyber security will create more meaningful data and consumer engagement.
Accenture Consumer Behavior Research: The value shake-upaccenture
Consumers are spending more time at home due to the pandemic, shifting the center of gravity for consumption. This has led many consumers to adapt their homes for working, learning, exercising and socializing remotely. As a result, new opportunities are emerging for consumer goods companies in areas like home improvement, home entertainment and e-commerce. To capitalize on these opportunities, companies need to innovate new products and services for the home, re-evaluate their channel strategies to prioritize local stores, and build more agile operating models and supply chains.
FINTECH companies have seen rapid growth and taken significant market share from traditional banks globally since 2014. They focus on profitable products, grow market share quickly, and operate below regulatory radar. While FINTECH investments are concentrated in the US, the internet has no borders, so all banks must transform digitally to compete. Traditional banks have weaknesses like over-regulated processes and legacy systems compared to FINTECH strengths like interconnected data and technology. Banks need to create win-win partnerships with FINTECH and customers to survive the disruption.
In conjunction with Accenture, the Overseas Bankers Association of Australia (OBAA) Committee hosted a Thought Leadership Event in early August for OBAA members on the topic of Open Banking. Accenture has been spearheading research into the global adoption of Open Banking and the way in which it could revolutionise how banks generate value.
Find out more here: https://www.accenture.com/au-en/insight-open-banking-brave-new-world
World Economic Forum: The power of analytics for better and faster decisions ...PwC
This document summarizes the key findings of PwC's 2016 Global Data and Analytics Survey. The survey polled over 2,100 senior business leaders across 50 countries and 15 industries about their strategic decisions between now and 2020. The survey found that most respondents believe their strategic decisions will significantly increase shareholder value but that they face limitations in decision-making due to resource constraints rather than limitations in data analysis capabilities. Additionally, the survey found that while companies are ambitious about improving decision speed and sophistication through greater use of machine learning and analytics, they expect to fall short of these ambitions by 2020.
Expert strategies for your loyalty programArun Krishnan
The document provides an overview of strategies for implementing a successful loyalty program using SAP Loyalty Management. It discusses the current state of customer loyalty, an overview of SAP Loyalty Management capabilities, a case study of a loyalty program implementation, and 8 leading practices for a loyalty program. The leading practices include focusing on acquiring customer data, aligning the loyalty experience to the brand, engaging members with personalized content, excelling at core program benefits, harnessing partner networks, empowering brand advocates, increasing member wallet share, and reducing marketing costs.
Open Banking - Opening the door to Digital Transformation WSO2
The open data era is just beginning in Australia. While the main purpose of the Consumer Data Right is to provide consumers, better control over their data, it is also paving the way for banks and financial institutions to step into newer business models through digital transformation. This talk will detail how banks stand to benefit from an open data ecosystem with a winning strategy and the right tools to achieve it. It will discuss the following topics:
The journey from Open APIs to Open Banking - An ecosystem for digital transformation
Building an open banking strategy for long term success
Realising the digital transformation opportunities of Open Banking
Developing a Roadmap for Digital TransformationJohn Sinke
Digitally mature companies out-perform their peers in innovation, agility and responsiveness to customers. “Digirati” also enjoy advantages in efficiency and effectiveness in product delivery, marketing, e-commerce, sales and customer service. More importantly, companies that achieve Digital Excellence are 26% more profitable (source: Capgemini Consulting and MIT Centre for Digital Business).
However, building a Roadmap for Digital Transformation requires not only successful collaboration between the CMO and the CIO, it also demands a strong customer-focused orientation and digital culture. During this presentation, John Sinke will share insights from leading marketers and his personal experience of turning Resorts World Sentosa into a “digital business”.
The Accelerating Growth of Frictionless Commerce | A.T. KearneyKearney
Traditional payments are being replaced by new "frictionless" options that use customer-provided data to make a purchase without an explicit customer decision.
L.E.K. Consulting’s annual Media & Entertainment Study
was conducted between December 2018 and January
2019. We surveyed around 2,000 households on their
entertainment choices, preferences and viewing habits.
This Executive Insights analyzes key findings about
movie theater attendance and subscription services.
Financial services is under profound pressure to transform: legislative catalysts, heightened customer expectations and new fintech entrants are forcing banks and credit unions to re-consider their role in the banking value chain. Leading organizations are responding by moving from traditional paradigms of branch banking, to Banking-as-a-Service, where the bank becomes a platform of capabilities that can be accessed and monetized via APIs, to both internal and external consumers alike. Attend this session to learn how Coast Capital, Canada's largest credit union, is making this vision a reality.
A.T. Kearney Consolidation of the US Banking IndustryKearney
More and more banked consumers are migrating from small to large banks, flagging the accelerated consolidation of the retail banking industry in the years to come.
Marketing Strategy - Brand Revamping Strategy for a Credit Card CompanyEUN5E
This presentation was given at Yonsei School of Business, Seoul, Korea, in the year of 2008 as the final project for the Marketing Strategy course, led by Prof. Seikyoung Auh.
Fintech New York: Partnerships, Platforms and Open Innovationaccenture
We are in the midst of a major disruption in the financial services that will see increasing adoption and evolution of disruptive FinTech solutions. Read our report released at the Fintech Innovation Lab’s Fifth Annual Demo Day Event.
18th Annual Global CEO Survey - Technology industry key findingsPwC
Technology industry CEOs are optimistic about growth prospects. Most see more opportunities than threats and expect revenue growth over the next three years. However, they also face challenges from disruption, convergence, and new competitors emerging from other industries like professional services and media. To succeed in this environment, CEOs see the need to invest in digital technologies, form new partnerships including with competitors, and demand a more diverse talent pool with broader skills.
The FinTech ecosystem playbook captures the journey of 26 FinTech hubs in the emerging markets — their experiences and learnings in the process of building a strong financial services ecosystem. The teams highlight the best industry practices from these markets so that participants learn from each other.
The Journey to Digital Transformation with Touch BankBackbase
The document summarizes the digital transformation journey of Touch Bank, a fully digital retail bank in Russia, in 3 sentences or less:
Touch Bank launched in April 2015 after a one year build, has over 70,000 customers accessing banking services through internet, mobile, and call centers with no physical branches or ATMs, and has received awards for innovation including Best Online Bank of 2015 and Most Innovative Retail Bank in Russia 2016.
TMT Outlook 2017: A new wave of advances offer opportunities and challengesDeloitte United States
The document discusses new advances in technology that provide opportunities and challenges for the technology, media, and telecommunications industries. It covers topics like streaming services growing rapidly among millennials, who spend more time streaming than watching live TV. Younger consumers also pay more attention to digital ads than TV ads. New technologies like virtual reality and advances in connectivity like 5G networks and small cells are discussed in the context of their impacts on these industries. Polls are included to gather readers' views on topics like media consumption habits and interest in 5G networks.
A.T. Kearney reached out to more than 2,000 executives, business leaders, and heads of strategy functions to discuss their thoughts on the state of strategy today. Our findings indicate that while most leaders continue to believe in strategy, the return on their strategy initiatives has largely eroded over the past decade. In fact, when asked what it takes to secure a prosperous future, more than 80 percent of executives consider agility as important or more important than strategy when it comes to securing a prosperous future. Fortunately, the findings also point to promising ways to reclaim strategy—including using future-focused tools and techniques and engaging the organization in strategy formulation.
One in four customers is planning to either use branches less or stop visiting branches altogether after the COVID-19 crisis, according to new BCG retail banking consumer “pulse” survey.
Digital Banking Strategy Roadmap - 3.24.15Calvin Turner
The Digital delivery of banking products and services is already a reality.
Like it or not, your customers will compare their digital banking experience to shopping on Amazon, iTunes, eBay, Southwest Air, etc., and to their digital experiences with large banks that already have robust digital banking offerings.
Traditional banks can’t just push out mobile apps and capabilities to customers and call it a digital banking strategy. Customers expect a seamless integration of the entire online banking experience from initiation to fulfillment. If they are forced to drop off somewhere along the digital experience to print documents, call a representative, and/or visit a branch, you have lost the customer.
The document discusses several mobile business models used by companies across different industries including travel, finance, retail, and more. It provides examples of companies like Voyages-sncf.com increasing mobile sales by 10x through their mobile site and app, and Hotel Tonight creating a niche mobile market and new demand. The models demonstrate how mobile can drive revenue growth, customer acquisition and engagement, and operational efficiencies.
Accenture Consumer Behavior Research: The value shake-upaccenture
Consumers are spending more time at home due to the pandemic, shifting the center of gravity for consumption. This has led many consumers to adapt their homes for working, learning, exercising and socializing remotely. As a result, new opportunities are emerging for consumer goods companies in areas like home improvement, home entertainment and e-commerce. To capitalize on these opportunities, companies need to innovate new products and services for the home, re-evaluate their channel strategies to prioritize local stores, and build more agile operating models and supply chains.
FINTECH companies have seen rapid growth and taken significant market share from traditional banks globally since 2014. They focus on profitable products, grow market share quickly, and operate below regulatory radar. While FINTECH investments are concentrated in the US, the internet has no borders, so all banks must transform digitally to compete. Traditional banks have weaknesses like over-regulated processes and legacy systems compared to FINTECH strengths like interconnected data and technology. Banks need to create win-win partnerships with FINTECH and customers to survive the disruption.
In conjunction with Accenture, the Overseas Bankers Association of Australia (OBAA) Committee hosted a Thought Leadership Event in early August for OBAA members on the topic of Open Banking. Accenture has been spearheading research into the global adoption of Open Banking and the way in which it could revolutionise how banks generate value.
Find out more here: https://www.accenture.com/au-en/insight-open-banking-brave-new-world
World Economic Forum: The power of analytics for better and faster decisions ...PwC
This document summarizes the key findings of PwC's 2016 Global Data and Analytics Survey. The survey polled over 2,100 senior business leaders across 50 countries and 15 industries about their strategic decisions between now and 2020. The survey found that most respondents believe their strategic decisions will significantly increase shareholder value but that they face limitations in decision-making due to resource constraints rather than limitations in data analysis capabilities. Additionally, the survey found that while companies are ambitious about improving decision speed and sophistication through greater use of machine learning and analytics, they expect to fall short of these ambitions by 2020.
Expert strategies for your loyalty programArun Krishnan
The document provides an overview of strategies for implementing a successful loyalty program using SAP Loyalty Management. It discusses the current state of customer loyalty, an overview of SAP Loyalty Management capabilities, a case study of a loyalty program implementation, and 8 leading practices for a loyalty program. The leading practices include focusing on acquiring customer data, aligning the loyalty experience to the brand, engaging members with personalized content, excelling at core program benefits, harnessing partner networks, empowering brand advocates, increasing member wallet share, and reducing marketing costs.
Open Banking - Opening the door to Digital Transformation WSO2
The open data era is just beginning in Australia. While the main purpose of the Consumer Data Right is to provide consumers, better control over their data, it is also paving the way for banks and financial institutions to step into newer business models through digital transformation. This talk will detail how banks stand to benefit from an open data ecosystem with a winning strategy and the right tools to achieve it. It will discuss the following topics:
The journey from Open APIs to Open Banking - An ecosystem for digital transformation
Building an open banking strategy for long term success
Realising the digital transformation opportunities of Open Banking
Developing a Roadmap for Digital TransformationJohn Sinke
Digitally mature companies out-perform their peers in innovation, agility and responsiveness to customers. “Digirati” also enjoy advantages in efficiency and effectiveness in product delivery, marketing, e-commerce, sales and customer service. More importantly, companies that achieve Digital Excellence are 26% more profitable (source: Capgemini Consulting and MIT Centre for Digital Business).
However, building a Roadmap for Digital Transformation requires not only successful collaboration between the CMO and the CIO, it also demands a strong customer-focused orientation and digital culture. During this presentation, John Sinke will share insights from leading marketers and his personal experience of turning Resorts World Sentosa into a “digital business”.
The Accelerating Growth of Frictionless Commerce | A.T. KearneyKearney
Traditional payments are being replaced by new "frictionless" options that use customer-provided data to make a purchase without an explicit customer decision.
L.E.K. Consulting’s annual Media & Entertainment Study
was conducted between December 2018 and January
2019. We surveyed around 2,000 households on their
entertainment choices, preferences and viewing habits.
This Executive Insights analyzes key findings about
movie theater attendance and subscription services.
Financial services is under profound pressure to transform: legislative catalysts, heightened customer expectations and new fintech entrants are forcing banks and credit unions to re-consider their role in the banking value chain. Leading organizations are responding by moving from traditional paradigms of branch banking, to Banking-as-a-Service, where the bank becomes a platform of capabilities that can be accessed and monetized via APIs, to both internal and external consumers alike. Attend this session to learn how Coast Capital, Canada's largest credit union, is making this vision a reality.
A.T. Kearney Consolidation of the US Banking IndustryKearney
More and more banked consumers are migrating from small to large banks, flagging the accelerated consolidation of the retail banking industry in the years to come.
Marketing Strategy - Brand Revamping Strategy for a Credit Card CompanyEUN5E
This presentation was given at Yonsei School of Business, Seoul, Korea, in the year of 2008 as the final project for the Marketing Strategy course, led by Prof. Seikyoung Auh.
Fintech New York: Partnerships, Platforms and Open Innovationaccenture
We are in the midst of a major disruption in the financial services that will see increasing adoption and evolution of disruptive FinTech solutions. Read our report released at the Fintech Innovation Lab’s Fifth Annual Demo Day Event.
18th Annual Global CEO Survey - Technology industry key findingsPwC
Technology industry CEOs are optimistic about growth prospects. Most see more opportunities than threats and expect revenue growth over the next three years. However, they also face challenges from disruption, convergence, and new competitors emerging from other industries like professional services and media. To succeed in this environment, CEOs see the need to invest in digital technologies, form new partnerships including with competitors, and demand a more diverse talent pool with broader skills.
The FinTech ecosystem playbook captures the journey of 26 FinTech hubs in the emerging markets — their experiences and learnings in the process of building a strong financial services ecosystem. The teams highlight the best industry practices from these markets so that participants learn from each other.
The Journey to Digital Transformation with Touch BankBackbase
The document summarizes the digital transformation journey of Touch Bank, a fully digital retail bank in Russia, in 3 sentences or less:
Touch Bank launched in April 2015 after a one year build, has over 70,000 customers accessing banking services through internet, mobile, and call centers with no physical branches or ATMs, and has received awards for innovation including Best Online Bank of 2015 and Most Innovative Retail Bank in Russia 2016.
TMT Outlook 2017: A new wave of advances offer opportunities and challengesDeloitte United States
The document discusses new advances in technology that provide opportunities and challenges for the technology, media, and telecommunications industries. It covers topics like streaming services growing rapidly among millennials, who spend more time streaming than watching live TV. Younger consumers also pay more attention to digital ads than TV ads. New technologies like virtual reality and advances in connectivity like 5G networks and small cells are discussed in the context of their impacts on these industries. Polls are included to gather readers' views on topics like media consumption habits and interest in 5G networks.
A.T. Kearney reached out to more than 2,000 executives, business leaders, and heads of strategy functions to discuss their thoughts on the state of strategy today. Our findings indicate that while most leaders continue to believe in strategy, the return on their strategy initiatives has largely eroded over the past decade. In fact, when asked what it takes to secure a prosperous future, more than 80 percent of executives consider agility as important or more important than strategy when it comes to securing a prosperous future. Fortunately, the findings also point to promising ways to reclaim strategy—including using future-focused tools and techniques and engaging the organization in strategy formulation.
One in four customers is planning to either use branches less or stop visiting branches altogether after the COVID-19 crisis, according to new BCG retail banking consumer “pulse” survey.
Digital Banking Strategy Roadmap - 3.24.15Calvin Turner
The Digital delivery of banking products and services is already a reality.
Like it or not, your customers will compare their digital banking experience to shopping on Amazon, iTunes, eBay, Southwest Air, etc., and to their digital experiences with large banks that already have robust digital banking offerings.
Traditional banks can’t just push out mobile apps and capabilities to customers and call it a digital banking strategy. Customers expect a seamless integration of the entire online banking experience from initiation to fulfillment. If they are forced to drop off somewhere along the digital experience to print documents, call a representative, and/or visit a branch, you have lost the customer.
The document discusses several mobile business models used by companies across different industries including travel, finance, retail, and more. It provides examples of companies like Voyages-sncf.com increasing mobile sales by 10x through their mobile site and app, and Hotel Tonight creating a niche mobile market and new demand. The models demonstrate how mobile can drive revenue growth, customer acquisition and engagement, and operational efficiencies.
Galland.be consulting provides strategic marketing management services focused on developing customer intimacy. Today's consumers are more demanding and informed, and trust experiences shared by friends over traditional advertising. To succeed, companies must understand their customers and differentiate their brand to create unique experiences. This requires specialized marketing skills to manage complexity across global markets and customer segments using both online and offline channels. Galland.be helps clients develop a customer-intimate marketing strategy through techniques like experience marketing, relationship building, and advanced data management to ensure there is no substitute for their brand.
This document discusses how financial institutions can build emotional connections with customers through content marketing to drive sales. It notes that while marketers' top priorities are improving customer share of wallet and acquiring new customers, emotional engagement is more important than rational considerations in driving human decisions. The document advocates using content marketing to teach customers rather than sell to them directly. It argues financial institutions should focus on delivering relevant content around life events when customers are more open to buying, and should engage customers through multiple channels like websites, email, social media and mobile to initiate dialogs with advisors. Finally, it discusses options to build or buy a turnkey content marketing system for financial institutions.
Building an emotional connection with Specialized Bicycles finalathrubis23
A digital marketing strategy for Specialized Bicycle Components, Inc. as prepared for ADV 892: New Media Driver's License at Michigan State University, College of Communications, Arts and Sciences.
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The document discusses preparing for retirement and outlines two potential paths - the yellow brick road or dirt road. It promotes maintaining health to avoid leading causes of death and building wealth through residual income. The plan involves sharing it with others to help more people retire with dignity by taking control of their health and wealth. Participants commit to preparing financially, exercising daily, sharing the plan, and committing to the 40+ retirement plan.
Standard charter bank Bangladesh Media planning, Strategy & Digital Communica...Moniruzzaman Rasel
It's help to know student about the Standard charter bank Bangladesh Media planning, Strategy & Digital Communication...
I'm Md. Moniruzzaman try to help the student who are making the presentation like this.
if any question:
e-mail me: rasel.mr55@gmail.com
i will try to give you feedback.
Thank you
The document discusses 5 ways that brands can emotionally connect with customers to increase loyalty. It recommends that brands establish a clear promise that makes an emotional connection, plan customer interactions around a unique brand experience, shift conversations to focus on experiences and emotional outcomes rather than just features, use customer personas and scenarios to demonstrate how the brand can deliver experiences, and create an engaged workforce that is passionate about the brand. Building consistency in the brand experience, customer-centric storytelling, and developing a strong internal culture are also emphasized as important ways to emotionally engage customers.
Strategy Implementation - ING Asia PacificAnurag Jaiswal
Prepared by the students of strategy implementation at the MBA program of IE Business School, this presentation analyzes ING’s erstwhile position in the Asia Pacific market, and tries to solve the challenge faced by Jacques Kemp, the then CEO of ING Asia Pacific, about consolidating a highly fragmented business in the region. His dilemma - how to communicate the need to change an existing highly autonomus and financially succesful organization?
Delivering Real-Time Business Value for Life SciencesSAP Technology
The document discusses how SAP's Business Suite powered by SAP HANA can provide real-time business value for life sciences companies. It allows companies to continuously improve operational efficiency, reduce costs, and enter new markets quickly while maintaining compliance. SAP HANA provides an in-memory platform that integrates transactions, analytics, and big data to give companies real-time visibility across their operations. This allows for improvements in various areas such as supply chain management, manufacturing, financial planning, and customer relationship management.
This document summarizes Yanjun Lyu's thesis exploring ways to enhance emotional connection through non-verbal communication in remote communication. It describes two personal stories that inspired the thesis: 1) Lyu's grandfather expressing his love by caring for plants Lyu left with him, and 2) communicating with her grandfather in the hospital through touch when he could not speak. The document introduces Lyu's interest in metaphorical and haptic communication as important forms of non-verbal expression, especially for those not adept with verbal or visual communication. It aims to find new ways to enrich communication between remote loved ones through subtle, sensual experiences beyond what is possible through current screen-based technologies.
Powerful forces are reshaping the banking industry. Customer expectations, technological
capabilities, regulatory requirements, demographics and economics are together creating an
imperative to change. Banks need to get ahead of these challenges and retool to win in the next era.
Banks must not only execute on today’s imperatives, but also radically innovate and transform
themselves for the future.
The document discusses the debate between generalists and specialists in technology careers. It notes that generalists have a broader set of skills but less depth in any single area, while specialists have deep knowledge in a specific field. The document explores arguments for both approaches through examples and quotes. It also includes interactive sections for the reader to consider whether their own career preferences align more with traits of generalists or specialists.
Hank Feeser is a retired US Navy Commander who served for over 30 years. He has extensive experience in naval operations, strategic planning, and international relations. Feeser now works as a consultant, advising private sector companies on defense contracting and government procurement processes.
The presentation begins with the concept of motivation from Hindu mythology & extends to classical as well as contemporary theories of motivation substantiated with examples from real life
Pen & Paper Tools for getting from Research to DesignKate Rutter
This document summarizes Kate Rutter's presentation on using pen and paper tools for moving from research to design. The presentation introduced various pen and paper techniques including jotting, theme boards, concept sketching, and storyboarding. These techniques allow teams to synthesize research insights visually and identify patterns, themes, and implications for design faster than traditional note-taking methods. The goal is to design products and services that truly connect with people by reflecting their real experiences, emotions, and needs uncovered through research.
In today's business world, aspiring leaders must focus more on development (gardeners) rather than fixing problems (mechanics). Learn how to lead your team to success with these helpful tips from Jones Loflin, one of our top motivational keynote speakers.
The document provides an overview of the banking industry in India and ICICI Bank's operations strategy. It discusses the evolution of banking in India from 1921 to present day. It then analyzes ICICI Bank specifically, including its subsidiaries, corporate strategy, business strategy, deficiencies, and use of various operations strategy frameworks. The document also discusses ICICI Bank's rationale for expanding into South Africa and performs a PEST analysis of the banking sector in South Africa.
The document discusses transformational customer experience in financial services through technology by examining changes in customer behavior driven by self-actualization and technology adoption, outlining 3 phases of behavioral disruption and shifts in how customers access services through various channels like mobile banking and internet banking. It also provides recommendations for improving customer experience across channels like branches, ATMs, call centers, and digital platforms through initiatives focused on usability, analytics, sales capabilities, and organizational changes.
Innerworkings Pitch - Think Small to Get Big 3-4-13PrestonPate
The document introduces a new digital service called Integrated Marketing Management (IMM) that could provide ongoing revenue and benefits for InnerWorkings clients. IMM allows marketers to plan, budget, and execute multichannel campaigns to directly link marketing activities to business objectives. It maintains consistent messaging across channels through a centralized system. The service would require no additional costs or expertise for InnerWorkings or its clients to use.
CEM4Mobile Customer Experience Management Solution with mobile analytics for Mobile Network Operators. Solution to understand and manage the end-to-end customer experience and quality assurance.
The document discusses customer experience management and analytics for mobile services. It notes the rapid growth in mobile usage but lack of visibility into the end-to-end customer experience. It introduces the CEM4Mobile solution which provides insight into mobile user behavior, capabilities, environment, opinions and market trends through profiling, surveys and cross-analysis. The solution helps mobile operators optimize services, increase loyalty and retention through a better understanding of customer experience.
Capturing intelligence while managing relationshipsIntergen
Focuses on how to provide sales representatives with the tools to manage customer relationships and to capture valuable field intelligence via direct observations. Enabling immediate transmitting of field information via mobile devices to headquarters. to enable category managers, trade promotion managers, finance and logistics instant-connect views, so that business managers can intelligently and swiftly reorder field priorities to energize a launch, or avoid a supply chain issue. Presented at the NZ Retail Show during April 2011.
While traditional banks contend with inflexible legacy IT systems, the transformational ones deploy Agile methods to significantly reduce their time to value and make the organization more flexible as a whole.
Transformation is difficult and digital transformation is even harder.
This document discusses branchless banking and mobile phone banking strategies for rural banks. It provides examples of branchless banking technologies like ATMs, POS devices, mobile phones, and mobile money platforms. It discusses benefits for rural banks in partnering with merchant partners for mobile banking services, like expanding geographic reach and increasing deposits. The document outlines key phases for designing a business proposition and model, including determining priority "use cases", acquiring merchant partners, and providing support services. It emphasizes developing a strong value proposition centered on priority use cases and packaging of fee-based services for merchant partners.
Banking Solutions: Managing Customer Data to Improve EfficiencyIBM Banking
The document discusses how banks can improve the customer experience through front office transformation. It recommends developing a single customer view, leveraging customer interaction data to enhance customer centricity, and implementing a personalized multi-channel strategy. This will allow banks to better understand customers, develop tailored products and services, and attract and retain customers. The document also provides examples of how IBM is helping banks implement technologies like customer analytics, digital banking solutions, and an open service-oriented architecture to power a customer-focused enterprise.
Mindtree's expertise in corporate banking portals.Mindtree Ltd.
Online banking in corporate banks is still at a very nascent stage. Most banks provide minimum service through disparate online channels, across product lines. A majority of them are organized as per product lines – cash management, corporate finance and leasing. Each business unit tends to have it’s own customer channel. This makes it difficult for the CIOs / CMOs to present a unified and coherent user experience. Adding mobile to the mix only increases the woes of corporate users.
ABN AMRO implemented an integrated multi-channel marketing project to better target its large customer base and prioritize communications. It built a data warehouse containing information on 5.2 million customers to have a single customer view across all channels. It selected the smartCAMPAIGNER solution from smartFOCUS to automate its growing number of marketing campaigns and address weaknesses in targeting, campaign management and prioritization. Initial results showed most repetitive campaigns were automated and operating effectively.
Digital banking has witnessed unexpected growth, and it’s fast becoming the primary channel of interaction between customers and banking services providers.
Omni Channel Marketing Conference - Lea WrightTony Booth
Westpac is looking to improve customer relationships through understanding customer needs and providing relevant offers and communications. Key trends include an aging population, increased data and digitization. The bank needs to leverage big data insights to provide faster, personalized customer experiences. This requires linking insights to competitive advantages like learning about customers faster than competitors. The bank will focus on onboarding, lifecycle events, next best offers, 1:1 communications, and recognition programs to improve customer retention and value over time.
Agency banking in nigeria: strategy and service effectivenessTalent Ajieh
It describes the Agency Banking Strategies, value creation ecosystem and How to make Agency banking work effectively by recognizing the roles of different Service Providers in models.
Branch Bank of the Future – Transforming to Stay RelevantInfosys
The bank branch needs to stay relevant and reiterate itself as the preferred mode of banking. Read how the bank branch is transforming by integrating technology and innovation, and with other banking channels.
The “DON’TS” before your bank goes Digital.pdfMaveric Systems
While we have gone through the necessities of Digital Banking, along with the foundations of making it successful, it is also necessary to avoid some obvious errors that most first-timers end up making.
The document discusses how digital technologies are transforming customer engagement and experiences. It notes the increasing complexity of engaging consumers across more channels, devices, and online networks. It then describes how a customer engagement platform can analyze customer data and interactions to better understand customers and enable personalized, multi-channel marketing programs and experiences. Examples are provided of how such a platform was used to improve campaigns for an automaker and eBay. The platform aims to listen to what customers say online and drive engagement through interactive marketing, virtual experiences, and dynamic content.
Leverage your customer data to predict your customers actions - Colin LinskyIBM SPSS Denmark
Presentation from an IBM Business Analytics seminar, held the 22th of november 2012 at IBM Client Center Nordic.
Description:
IBM has studied the success factors needed to create optimal customer experiences. Analysis is a key factor to recognize the most profitable customers, optimize sales activity and pricing as well as improve the quality of the company's encounter with the customer. We discuss how to use your customer data actively to predict and influence future customer behavior and create loyal customers.
Colin Linsky, Predictive Analytics Worldwide Retail Sector Leader, IBM
The document discusses trends in the Indian telecommunications market and strategies for differentiation. It notes that the market is growing rapidly and facing issues like low revenue per user and high churn. To address these, companies need to shift from product-focused to customer-centric approaches like providing unified views of customers, multi-channel support, and tools to empower customers. This will help optimize customer lifetime value through improved service, satisfaction, and loyalty.
Similaire à Engagement Banking Strategy by Michael Degnan (20)
Every problem has an opportunity: while challenger banks are thriving, incumbents are sourcing open banking capabilities to catch up. In the Banking Automation Bulletin, VP of Strategy Tim Rutten shares his thoughts on how incumbents can develop the best
The document discusses the importance of establishing a digital-first culture for banks to succeed in the modern digital era. It outlines that traditional bank cultures are risk-averse, hierarchical, and slow to change, which does not suit today's fast-paced digital world. To become dynamic digital banks, the document recommends that banks adopt the cultural characteristics of digital-first businesses, such as embracing experimentation, collaboration, continuous evolution and prioritizing customer value. Changing entrenched bank cultures will be challenging but is necessary if they want to survive and thrive in the future.
Too often, banks calculate the value of software solutions on their time to market. The quicker the solution goes live, the better the ROI. But what banks keep missing, is the value of their time-to-decision. In many situations, the dreadful and highly political decision-making processes during the Request for Information (RFI) phase, takes longer than actually implementing the software. Therefore, time-to-market goes both ways.
This Backbase webinar will demonstrate how banks can innovate and become digital-first by adopting a more startup-like approach, where failure isn’t frowned upon but embraced. This approach acts as a catalyst for banks, so that they can better meet future challenges and client demands.
Watch the full webinar here: https://www.youtube.com/watch?v=XlYy0cskPTU
2019 outlook : 3 key trends that will impact digital-first bankingBackbase
Today’s banking industry has moved beyond a ‘digital technology on the side’ way of thinking. The world’s leading financial service providers are mobilizing their entire organizations on a journey to become digital to the core: truly digital-first.
Most banks have already made the move to digital, but keeping up with today’s competition means becoming completely immersed in it. Anything less than 100% commitment is not enough. Your customers expect more than basic products and services, they expect holistic solutions to their financial needs. The truth is, if you’ve been tagging bits of digital onto the current offering — you’re already falling behind.
So where do you start?
Become a Digital-First Enterprise and move way beyond your comfort zone
Think digital
Change your business culture
In this comprehensive webinar, Jouk Pleiter and Tim Rutten, outline the tools and strategic approaches needed to become truly digital-first. Get serious about future proofing your bank, register today!
People want a seamless customer experience and smart digital platforms. Banking providers, however, are struggling to complete.
Legacy systems are delaying digital transformations for 77% of financial institutions, and stopping half of them. Agility and streamlined systems are crucial to delivering superb customer experiences, and you need the right digital banking platformto get there.
Our experts, Tim Rutten, the VP Solutions Engineering, and Barry de Leeuw, the Solutions Engineer, discuss the following topics:
* Omni-channel customer experience;
* Open APIs;
* Modular architecture;
* Smart AI-driven banking.
Learn more about the four strategic pillars required to build a future-proof digital bank.
Banks won’t succeed if they don’t put the desires of their customers above all else. The current state of the banking industry falls short of expectations for both banks and their customers, yet the market has become increasingly competitive. Whilst the reasons for this vary, falling behind will most likely lead to failure.
Staying relevant is about so much more than just bringing nice interfaces to the end customer. An integrated approach is vital, one that spans the entire user experience and a host of back-end systems and procedures. This is about bringing everything together to create a smart framework that connects all the parts of the bank to optimize the customer experience. That framework is Customer OS and its four pillars are open banking, modular banking, omni-channel banking and smart banking.
An open API strategy and the clever use of data will drive the open and modular banking components. Segmented client experiences across all channels and embracing new technologies will power omni-channel and smart banking.
Backbase Webinar: Next Level Mobile Banking Backbase
In this special, exclusive webinar, Jouk Pleiter and Tim Rutten of Backbase will share best practices in how banks and credit unions move their mobile banking experience to the next level.
Find out the 5 habits of highly effective bank transformation projects – how financials can execute and optimize a successful mobile banking strategy that is integrated with a wider multi-channel strategy.
Total duration: 60 minutes
Backbase Webinar: Next Level Mobile Banking Backbase
This document discusses next level mobile banking and contextual customer engagement. It promotes pursuing an omni-channel delivery model to provide seamless customer experiences across any device. This requires moving from separate "channel islands" to an integrated omni-channel platform with dynamic forms and processes. The document also stresses designing for instant customer journeys and contextual engagement through understanding customer context with rules and artificial intelligence. The goal is creating win-win experiences for customers and banks.
This document discusses strategies for banks to pursue an omni-channel delivery model and leverage new technologies like PSD2 and account aggregation to improve the customer experience. It recommends starting with the customer experience by designing services around their needs and behaviors. PSD2 regulations allow third parties to access customer data, enabling one-stop-shop banking across institutions through account aggregation. This opens opportunities to build connected experiences through open banking APIs and gain a complete view of customers.
Backbase Webinar: The Adjacent Possible for Banks Backbase
Slides of the November 1, 2016 webinar 'The Adjacent Possible for Banks'.
Digitally platformed customer experiences are rewiring consumer expectations. To resist competition, banks need new perspectives and fresh thought processes.
Now, in 2016, we see every bank engaging with a series of fundamental challenges.
· How should they take best advantage of the digital revolution?
· How can they harness its power to improve their customer experience?
· What strategic directions should they choose?
We believe the best answers are contained in an approach called the Adjacent Possible. The Adjacent Possible provides a powerful conceptual framework for a bank’s digital strategy. So what is this framework? And how can it be applied? See the webinar or check out the slides for more info.
Our guest speaker on this topic is Nic Parmaksizian, an award-winning FS specialist with a record for delivering innovative digital experiences and customer journeys. Nic leads Capco Digital business across EMEA. Nic has spent more than 15 years in the Financial Services industry and has worked with the world’s most important banks. Nic is a founder at East London Ventures. Nic is also a founding member of the FinTech working group at Tech London Advocates. Nic is a mentor and advisor to various startups in Europe and the Americas, where he focuses on building lasting businesses fast, making the right connections, and facilitating investment opportunities.
Backbase Webinar with Capco: The Adjacent PossibleBackbase
Slides of the November 1, 2016 webinar 'The Adjacent Possible for Banks'.
Digitally platformed customer experiences are rewiring consumer expectations. To resist competition, banks need new perspectives and fresh thought processes.
Now, in 2016, we see every bank engaging with a series of fundamental challenges.
· How should they take best advantage of the digital revolution?
· How can they harness its power to improve their customer experience?
· What strategic directions should they choose?
We believe the best answers are contained in an approach called the Adjacent Possible. The Adjacent Possible provides a powerful conceptual framework for a bank’s digital strategy. So what is this framework? And how can it be applied? See the webinar or check out the slides for more info.
Our guest speaker on this topic is Nic Parmaksizian, an award-winning FS specialist with a record for delivering innovative digital experiences and customer journeys. Nic leads Capco Digital business across EMEA. Nic has spent more than 15 years in the Financial Services industry and has worked with the world’s most important banks. Nic is a founder at East London Ventures. Nic is also a founding member of the FinTech working group at Tech London Advocates. Nic is a mentor and advisor to various startups in Europe and the Americas, where he focuses on building lasting businesses fast, making the right connections, and facilitating investment opportunities.
Backbase webinar feat. Jim Marous: State of the Digital Customer Journey Backbase
Customer loyalty and retention, two of the most important considerations in measuring business success in banking, are created by truly knowing your customer and offering a superior customer experience.
However, banks need to improve customer experience, and digital channels are the best way to achieve this. Many FIs know this already, yet still find it difficult to seize the opportunity, despite knowing many customer pain points, such as no real onboarding process, a personalization gap, and lack of a seamless omni-channel experience.
In this new Backbase webinar, we have talked to the renowned industry thought leader Jim Marous, co-publisher of The Financial Brand and publisher of the Digital Banking Report, about the importance of digital channels, about onboarding, and about the multi-channel process.
The webinar agenda covers:
The importance of digital channels
Digital onboarding
The commitment to the digital
The real online customer experience: the omni-channel process
Financial institutions in Europe are preparing to confront a major legislation revision for the banking industry: the proposal for a revised directive on payment services in the internal market, better known as Payment Services Directive, or PSD2.
PSD2 represents one of the single biggest changes in banking industry history, because it’s the first time banks will be obligated by law to open their infrastructures to third parties. Many banks are concerned about this legislation, feeling exposed and under attack from new entrants. It also enables customers to be in the driving seat when it comes to their finances. Yet, does it need to be a huge threat?
In this special, exclusive webinar, Jouk Pleiter and Jelmer de Jong of Backbase talk about what PSD2 means for the banking industry, and how can banks can prepare for this inevitable change. We are looking at:
What PSD2 actually is
PSD2 and the connection with APIs
PSD2’s impact on banks
New entrants in the banking space
The bank’s fundamental strategic choice: the defensive or offensive strategy
Opportunities to capitalise on.
The Journey to Digital Transformation with CheBanca! Backbase
The presentation of Antonio Fratta Pasini, Head of CRM and Omni-channel of CheBanca!. In this webinar, Jouk Pleiter, CEO of Backbase, talks to two of the most innovative banks in Europe – Touch Bank and CheBanca!
Digital transformation is about fundamentally changing how banks attract, interact with and satisfy consumers, and it affects all levels of your organisation. Antonio and Andrei will share real-life examples of digital transformation in our new webinar, which will look at:
what was needed to start their digital transformation journeys
the key elements for success.
Antonio Fratta Pasini is Head of CRM and Omni-channel for CheBanca!, the retail bank of Mediobanca Group, the third largest financial services group in Italy. CheBanca! has always been at the forefront of innovation, from flagship futuristic branches to award-winning banking apps such as WOW!
Andrei Kozliar is CEO of Touch Bank, a neobank created by OTP Bank. Founded in 1949, OTP Bank is one of the largest independent financial service providers in Central and Eastern Europe, serving nine countries. Recognizing that today’s digital-savvy customers and emerging digital natives are going to be the fastest growing customer segment, OTP Bank decided to launch a new, digital- and mobile-only bank under the label Touch Bank.
The Backbase webinar slides on Wednesday, 30th March: Embrace FinTech with Jouk Pleiter and Jelmer de Jong.
In this webinar, Jouk Pleiter and Jelmer de Jong of Backbase will talk about how banks turn the threat into opportunity and embrace fintech. Fintech is a hot market. All around the world, startups are launching, challenger banks are formed, and fintech is on everybody's lips. In this free webinar, we reveal how banking and financial services can learn from these new fintech players, and how banks can use fintech companies and fintech vision to accelerate their own digital transformation, with strong focus on:
How to leverage fintech in your digital strategy.
The emerging Banking as a Service (BaaS) model.
The impact of the open fintech API ecosystem.
Initiating rapid business innovation.
Real-world examples.
Uber has become a byword for the disruption of an entire industry with every new startup calling itself the ‘Uber of ______’.
What can we in banking and financial services learn from Uber and its fellow disrupters? How as established can we learn and innovate, to deliver better experiences to our customers? And how can we embrace disruption to beat out the wave of new fintech companies?
This webinar will look at:
Breakdown the types and elements of Uber-like disruption that apply to banking and financial services.
Examples of disruption and innovation.
The imperative to deliver innovative digital experiences.
What is required to deliver digital experiences that customers want to use.
Guest speaker on this topic is Simon Mathews, Chief Strategy Officer, Extractable. Regularly sought after to speak on innovation and experience topics, Simon leads the strategy and digital experience design teams at Extractable, a leading digital experience design firm based in San Francisco.
He is responsible for driving better outcomes for his clients’ customers, through the application of cutting-edge digital design techniques and innovative strategies. Simon’s team spans digital strategists, user-experience designers, content strategists and visual designers working in an agile methodology.
He has over 20 years of consultancy experience spanning communications, advertising, and digital agencies in Europe, Asia and the US. He has worked with both major corporations and startups around the world including AIA, ACE Group, AIG, ALICO, Autodesk, BOK Financial, BMO, Dell, Emirates Airlines, IBM, Juniper, Leapfrog, LVMH., Merrill Corporation, Micron, McAfee, Motif Investing, The Newport Group, Nokia, Reebok, St. Luke’s, Seagate, Southwest Airlines, Stanford healthcare, TD Bank, Ubisoft, ZoneLabs, and WL Gore.
Simon has visited 56 countries and is an avid kiteboarder, always seeking the next windy destination.
Building the 10x better bank, by @joukpleiter & @jelmerdejong
Slides of the November 11, 2015 webinar 'Omni-channel banking & the digital transformation roadmap'.
In this webinar, Jouk Pleiter and Jelmer de Jong of Backbase will talk about building the 10-times-better bank.
The financial services market is going through many changes. New challengers have appeared and are looking for a slice of the market. In addition, customers are more demanding and more informed, expecting convenience and simplicity when it comes to financial services, particularly online and via mobile devices. People love digital services such as Netflix, Amazon, and Uber because they’re easy to use and deliver great customer experiences. They deliver 10 times more convenience and better customer experiences than the status quo, and are therefore winning the market. It’s only a matter of time before the 10-times-better bank is founded, a thought that's on the radar of every banker.
In this webinar, we outline the journey of creating the 10-times-better bank, providing a detailed analysis of how banks can begin their digital journey, with a strong focus on five main points:
1) new competitors in banking: the disrupters
2) customer experience: the key ingredients
3) omni-channel and the changing channel mix
4) mobile's impact on online sales and share of wallet
5) regaining control in the era of digitization
Discover innovative uses of Revit in urban planning and design, enhancing city landscapes with advanced architectural solutions. Understand how architectural firms are using Revit to transform how processes and outcomes within urban planning and design fields look. They are supplementing work and putting in value through speed and imagination that the architects and planners are placing into composing progressive urban areas that are not only colorful but also pragmatic.
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Dive into this presentation and learn about the ways in which you can buy an engagement ring. This guide will help you choose the perfect engagement rings for women.
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NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...BBPMedia1
Nathalie zal delen hoe DEI en ESG een fundamentele rol kunnen spelen in je merkstrategie en je de juiste aansluiting kan creëren met je doelgroep. Door middel van voorbeelden en simpele handvatten toont ze hoe dit in jouw organisatie toegepast kan worden.
Ellen Burstyn: From Detroit Dreamer to Hollywood Legend | CIO Women MagazineCIOWomenMagazine
In this article, we will dive into the extraordinary life of Ellen Burstyn, where the curtains rise on a story that's far more attractive than any script.
HR search is critical to a company's success because it ensures the correct people are in place. HR search integrates workforce capabilities with company goals by painstakingly identifying, screening, and employing qualified candidates, supporting innovation, productivity, and growth. Efficient talent acquisition improves teamwork while encouraging collaboration. Also, it reduces turnover, saves money, and ensures consistency. Furthermore, HR search discovers and develops leadership potential, resulting in a strong pipeline of future leaders. Finally, this strategic approach to recruitment enables businesses to respond to market changes, beat competitors, and achieve long-term success.
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This PowerPoint compilation offers a comprehensive overview of 20 leading innovation management frameworks and methodologies, selected for their broad applicability across various industries and organizational contexts. These frameworks are valuable resources for a wide range of users, including business professionals, educators, and consultants.
Each framework is presented with visually engaging diagrams and templates, ensuring the content is both informative and appealing. While this compilation is thorough, please note that the slides are intended as supplementary resources and may not be sufficient for standalone instructional purposes.
This compilation is ideal for anyone looking to enhance their understanding of innovation management and drive meaningful change within their organization. Whether you aim to improve product development processes, enhance customer experiences, or drive digital transformation, these frameworks offer valuable insights and tools to help you achieve your goals.
INCLUDED FRAMEWORKS/MODELS:
1. Stanford’s Design Thinking
2. IDEO’s Human-Centered Design
3. Strategyzer’s Business Model Innovation
4. Lean Startup Methodology
5. Agile Innovation Framework
6. Doblin’s Ten Types of Innovation
7. McKinsey’s Three Horizons of Growth
8. Customer Journey Map
9. Christensen’s Disruptive Innovation Theory
10. Blue Ocean Strategy
11. Strategyn’s Jobs-To-Be-Done (JTBD) Framework with Job Map
12. Design Sprint Framework
13. The Double Diamond
14. Lean Six Sigma DMAIC
15. TRIZ Problem-Solving Framework
16. Edward de Bono’s Six Thinking Hats
17. Stage-Gate Model
18. Toyota’s Six Steps of Kaizen
19. Microsoft’s Digital Transformation Framework
20. Design for Six Sigma (DFSS)
To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations
The Steadfast and Reliable Bull: Taurus Zodiac Signmy Pandit
Explore the steadfast and reliable nature of the Taurus Zodiac Sign. Discover the personality traits, key dates, and horoscope insights that define the determined and practical Taurus, and learn how their grounded nature makes them the anchor of the zodiac.
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IMPACT Silver is a pure silver zinc producer with over $260 million in revenue since 2008 and a large 100% owned 210km Mexico land package - 2024 catalysts includes new 14% grade zinc Plomosas mine and 20,000m of fully funded exploration drilling.
Cover Story - China's Investment Leader - Dr. Alyce SUmsthrill
In World Expo 2010 Shanghai – the most visited Expo in the World History
https://www.britannica.com/event/Expo-Shanghai-2010
China’s official organizer of the Expo, CCPIT (China Council for the Promotion of International Trade https://en.ccpit.org/) has chosen Dr. Alyce Su as the Cover Person with Cover Story, in the Expo’s official magazine distributed throughout the Expo, showcasing China’s New Generation of Leaders to the World.
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This presentation is a curated compilation of PowerPoint diagrams and templates designed to illustrate 20 different digital transformation frameworks and models. These frameworks are based on recent industry trends and best practices, ensuring that the content remains relevant and up-to-date.
Key highlights include Microsoft's Digital Transformation Framework, which focuses on driving innovation and efficiency, and McKinsey's Ten Guiding Principles, which provide strategic insights for successful digital transformation. Additionally, Forrester's framework emphasizes enhancing customer experiences and modernizing IT infrastructure, while IDC's MaturityScape helps assess and develop organizational digital maturity. MIT's framework explores cutting-edge strategies for achieving digital success.
These materials are perfect for enhancing your business or classroom presentations, offering visual aids to supplement your insights. Please note that while comprehensive, these slides are intended as supplementary resources and may not be complete for standalone instructional purposes.
Frameworks/Models included:
Microsoft’s Digital Transformation Framework
McKinsey’s Ten Guiding Principles of Digital Transformation
Forrester’s Digital Transformation Framework
IDC’s Digital Transformation MaturityScape
MIT’s Digital Transformation Framework
Gartner’s Digital Transformation Framework
Accenture’s Digital Strategy & Enterprise Frameworks
Deloitte’s Digital Industrial Transformation Framework
Capgemini’s Digital Transformation Framework
PwC’s Digital Transformation Framework
Cisco’s Digital Transformation Framework
Cognizant’s Digital Transformation Framework
DXC Technology’s Digital Transformation Framework
The BCG Strategy Palette
McKinsey’s Digital Transformation Framework
Digital Transformation Compass
Four Levels of Digital Maturity
Design Thinking Framework
Business Model Canvas
Customer Journey Map
19. 60% of checking accounts are likely
to become unprofitable.
The Boston Consulting Group, 2010
20. Profits are generated in three ways
1. Revenue expansion
2. Increasing asset productivity
3. Cost reduction
Engagement Banking powers all three levers
25. Discovery Initiation Engagement Re-evaluation
The customer’s journey defines the experience
Engagement Banking is about reorganizing traditional
banking activities to engage and empower customers
through a compelling sales, product or service experience
27. Discovery Initiation Engagement Re-evaluation
Trial Onboarding
Sales activities The traditional onboarding
process.
The customer assesses how a Purchase
product or brand’s abilities Decision
meet their individual needs.
28. Discovery Initiation Engagement Re-evaluation
View Understand Manage
View your financial Make sense of what Gain clarity and
life. Assemble a I’m doing and a plan control, and make
personal balance for what to do next. transactions to
sheet to develop a implement change.
complete picture.
Evaluate
Continually evaluate how my financial solutions help with my continually
changing life.
29. Discovery Initiation Engagement Re-evaluation
Relationship Closure Repositioning
Activities to close or transfer a Identifying products that are
financial relationship, including better alternatives than what’s
account closure and feedback. currently implemented
35. Next Generation Online Banking Experience
PFM is really about bringing
business-class reporting and
analysis down the food chain to
consumers.
Image: Mint.com
51. FOUNDED IN
FOUNDED IN 1990,, PUBLICLY TRADED SINCE 1996 (NASDAQ:
PUBLICLY TRADED SINCE (NASDAQ:
SAPE)
SAPE)
HEADQUARTERED IN BOSTON WITH 8500 EMPLOYEES, OVER 5000 IN
HEADQUARTERED IN BOSTON WITH 8500 EMPLOYEES, OVER 5000 IN
INDIA
INDIA
35 OFFICES WORLDWIDE
35 OFFICES WORLDWIDE
UNIQUE
UNIQUE
LARGEST INDEPENDENT INTERACTIVE AGENCY IN THE
LARGEST INDEPENDENT INTERACTIVE AGENCY IN THE
WORLD, with
WORLD, with
INDUSTRY LEADING STRATEGY & TECHNOLOGY CONULTING
INDUSTRY LEADING STRATEGY & TECHNOLOGY CONULTING
2009 REVENUE OF US$639M
REVENUE OF US$639M
END-TO-END SERVICE OFFERING, WITH COLLABORATIVE AND AGILE APPROACH
END-TO-END SERVICE OFFERING, WITH COLLABORATIVE AND AGILE APPROACH