1. Adding it into
the mix
Sarah Maximiek
Binghamton University Libraries
1
Revved Up for Reference 2: The Road Ahead:
April 13, 2012. Ithaca, N.Y.
GOOGLE VOICE AND
REFERENCE
2. Serves 14,500+ students, 700+ faculty
Serves three campus (Vestal, ITC,
Downtown)
Three libraries
One main reference service point
2
BINGHAMTON UNIVERSITY LIBRARIES
8. Free
One central number for multiple phone numbers
Auto transcribe service for voicemails to emails or
text
Online inbox for incoming text messages
An email interface to respond to text messages
8
GOOGLE VOICE IS…
12. No offline mode
People can accidently call the number
Auto transcribe service for voicemails to emails or text
Privacy policies
Must be ran in a browser window
SUNY Google Apps incompatibility
12
CONSIDERATIONS
13. It's Kathy, I'm here at 10:30 port Chester's see you're
selling it.
(It’s Cathy. I’m here, its 1030 at Court Jesters. Calling
to see if you are still coming)
13
CONSIDERATIONS
14. Google Business Apps contracts do always include
G.V.
Account compatibility errors are possible
Solution: Set up a new email account
Solution: Run G.V. in a different browser then email
14
GOOGLE APPS AND GOOGLE VOICE
15. 56 texts messages received (1% of total
transactions)
Soft launch
More publicity forthcoming
Periodical review other ways of offering the service
15
GOOGLE VOICE @ B.U.L.
