Effective Listening Skills

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Lets Learn
to Listen Effectively
for Our Own.

Listening
The word ‘Listen’ is originated from German word ‘Hlysnan’ which means
‘Pay Attention to’
One of the basic skills for Language Acquisition.
We Listen to
- collect information.
- understand any subject.
- make decision.
- feel other.
In Organizations, the higher the position, the greater is the responsibility
to listen (45% out of 100%).
“Every Good Conversation
Starts with Good Listening.”

Types of Listening
Discriminative
Critical
Appreciative
Empathic

Discriminative
Develops at a very early age – perhaps before
birth, in womb.
This is the most basic form of listening.
May not understand the meaning but can
differentiate.
It develops through childhood and into
adulthood.
When two foreigners talk between them using
their own language, we can understand it is a
different language.

Critical
A much more active behavior of a listener.
Listener wants to understand the information in
order to achieve a specific purpose or goal.
It involves some sort of analyzing, problem
solving, decision making or making a
judgment.
Used when We -
Need to remember something important
Listen an announcements or get directions
Listen to lectures in class

Appreciative
Listening to enjoy or appreciate a speaker’s message or
performance.
Goal is enjoyment and helps a person to relax.
Used in social situations like concerts, sporting events.

Empathic
Paying attention to another person
with empathy.
Put aside own viewpoint, and try to
see things from the other person's
point of view.
Usually used in interactions between
two persons or among a small group.
It creates trust and respect between
persons.
Customer Service.

Misconceptions Vs. Facts
Intelligent People are Better Listeners.
-It is not related with Intelligence
-EQ people are Effective listener than IQ People
EQ = Emotional Intelligence/Quotient
IQ = Intelligence Quotient

Hearing is the same as Listening.
Hearing : Sounds which reaches to our ears
Listening : Sounds which reach to our hearts through the ears

Gender Affects Listening Ability.
-It does not depends on Gender

Speaking is more important than listening in the
communication process.
- Both are equally important.
- Both are the basic skills for Language Acquisition.

Barriers in Effective Listening
Content Barriers
Speaker Barriers
Environmental Barriers
Psychological Barriers
Physiological Barriers
Perceptual Barriers
Personal Barriers
Cultural Barriers

Techniques to Improve Listening Skills
Silence
Segregation
Savoring
Listening Position
RASA

Benefits of
Effective Listening
Enhances Productivity
Improves Relations
Avoids Conflict
Improves Understanding
Improves Negotiation Skills
Helps you stand out
People will appreciate it

When to Use
Active Listening
Family
Organizational Crises
Conflict Situations
Negotiation
Providing and Receiving Feedback
Brainstorming Session
Problem Solving Activity
Seeking Peers’ Cooperation

To be a Good Listener
Silence
Pay Attention
Listen Carefully
Do not Interrupt
Don’t be Defensive
Proper Use of Emotion
Do not Forget, Keep in Mind
Respect the Speaker
Maintain Proper Body Language

Everybody Loves Good Listener
Buck, you get
along with
everyone. What’s
your secret?
Nobody hates a
listener!

Eyes:
Looking at person talking.
Ears:
Both ears ready to hear.
Mouth:
Quiet and waiting for the turn to
talk.
Hands:
Quiet and kept to yourself.
Feet:
Quiet and still.
Body:
Facing towards the speaker.
Brain:
Thinking about what is being said.
Heart:
Consider the speaker and others
listening.

Effective Listening Skills

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