HALE collects case studies and uses pre-and post-questions to quantify the impact of their work and soft milestones like increased confidence. They use appropriate monitoring forms tailored for each service user to collect this information. The information is used to demonstrate the impact and added value of HALE's work to funders and for internal improvement by identifying any gaps. Financial added value is also calculated using an impact map matching inputs, outputs, and outcomes to estimated health and social care cost impacts. The monitoring information is used to promote HALE on their website, in presentations, press releases, and other communications.

4. Constantly evolving through feedback