3. Operating Model
Operations support systems (OSS) encompass
all computer systems used by telecom
service providers to manage the actual telecom
network
Billing support systems (BSS) include all
systems that deal with servicing the customer
and maintaining customer relations providing
them with services like bill processing, payment
collection among others
Advent of 3G and 4G services has heralded a
paradigm shift in the means of earning revenue
4. Operating Model
Degree of Integration
OSS/BSS systems require a lot of shared data to ultimately
service the needs of the customers
Emphasis on integration has further increased
Degree of Standardization
Earlier with a limited number of services offered to the
customer the degree of standardization in the processes was
high
Advent of large amount of value added services required to
service the ever changing customer has presented the
requirement of a more generic plug and play architecture with
a reduced level of standardization.
5. Operating Model
Business
Process Co-ordination Unification
Integration
Diversification Replication
Business Process
Standardization
6. Strategic Business –IT
Alignment
Comprehensive understanding of business,
objectives and challenges.
Utilizing Strategic Alignment Model to take in
depth analysis of particular opportunity and
strategic position to take to achieve competitive
advantage
Strategic fit and functional integration between
domains to demonstrate how alignment between
Business & IT is achieved.
7. Strategic Business –IT
Alignment
The four quadrants that make up Strategic
Alignment Model are
Business Strategy
IT Strategy
Organizational Infrastructure & processes
IT infrastructure & processes
The four dominant alignment perspectives used
are
Strategy Execution
Technology potential
Competitive potential
Service Level
9. Strategic Alignment Maturity
Communication Maturity Value Measurement
Enterprise-wide alignment and IT as an enabler
agreement of financial and operational IT is representing a decisive factor of the
goals company’s overall business strategy
high level of knowledge sharing
Governance Maturity Partnership Maturity
Separating IT strategy from overall IT is viewed as a profit centre
business strategy is impossible. Indian telecom companies continue to
CIO directly reports to CEO. run profitable operations
Closely related with each other
Architecture Maturity Skills Maturity
India quickly adopted CDMA – 1X directly 1st Prepaid in GSM & CDMA was
in 2003, while many countries moved up launched in India
gradually from lower versions Innovative tariffs & service bundling –
Latest technology adoption helped and unparalleled in world
created a large technical manpower base –
ENVY OF WORLD
10. Enterprise Architecture
GIS Ordering Provisioning Billing Gateway CRM
Various Web Services and Transformers
Third party System objects ->Application
Objects and vice versa
In Adapter
Out Adapter
In Adapter
Out Adapter
In Adapter
Out Adapter
In Adapter
Out Adapter
In Adapter
Out Adapter
In Adapter
Out Adapter
Customer Care Portal
Virtual Network Operator
Queue Queue Queue Queue Queue Queue
GIS Ordering Gateway Billing CRM
A VNO who wants to use services Connector
provided by a different network access
Provisioning
Connector Connector Connector Connector Connector
provider interacts with either web services APIs or with BPM layer
Invoked by placing request in the queue or by
directly calling the web Queue
Application service. Means for BPM layer
to interact with external system.
Business Process Management Layer
Messages in AQ invoke business
Defines business processes. Interacts with external
processes in BPML
systems via COTS or custom connectors. Most are
J2EE/EJB based technologies.
Persistence Layer
11. IT Governance in Telecom
Need for IT Governance in telecom
Organizational model and process
• Role of CEO, CIO, Architects and Security head.
Managing relationship with suppliers
Managing relationship with business
IT Governance Framework and Risk
Management
