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SMU MBA SEM 4 HCS WINTER 2014 ASSIGNMENTS
MH0056 – Public Relations & Marketing for Healthcare Organizations
1 SWOT analyses the hospital you are in and evaluate the same in the light of hospital service
offered,from the customer’s point of view and write a report.
Explanation of SWOTanalysis
Report
2 Explain the types of public relations research.
Mentioning the types
Explanation
3 Define e-marketing. Explain the various components of an e-marketing activity plan.
Definition
Explanation
4 Discuss the current scenario of medical tourism in India.
Explanation of medical tourism
Explanation of present situation of medical tourism
Advantages of medical tourism
5 Describe the future of healthcare marketing.
Brief outline of healthcare marketing
Explanation of future of healthcare marketing
6 Discuss brand building on the internet.
Definition of brand
Purpose
Explanation of various components of brand building
MH0057 – Management of Healthcare Human Resources
1 Discuss management development in healthcare organisations.
Definition
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Methods
Management development programmes
Principles of management development
Line and staff responsibilities in management development
2 Describe recruitment in healthcare services.
Meaning and definition
Factors affectingrecruitment process
Importance of recruitment
Sources of recruitment
Recruitment process
3 Explain the objectives of HRM in healthcare.
Listing the objectives
Explanation
4 Define performance appraisal. Describe the components of performance appraisal.
Definition
Mentioning the components
Explanation
5 Discuss HR audit process.
Explanation of phases of HR audit process
Explanation of components of HR audit process
6 What is collectivebargaining? Explain the principles and characteristics of collectivebargaining.
Definition
Explanation of principles
Explanation of characteristics
MH0058 – Legal Aspects in Healthcare Administration
1 What is professional secrecy?Discuss the exceptions to the rule of confidentiality.
A Definition
Explanation of exceptions tothe rule of confidentiality
2 Explain the followingconcepts:
a. Accountability to patients
b. Vicarious liability
A a. Explanation of Accountability to patients
b. Explanation of Vicarious liability
3 Which are the 3 types of inquests in India? Explain.
Mentioning 3 types of inquest
Explanation
4 Define abortion. Explain medical termination of pregnancy act in detail.
A Definition
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Explanation of various aspects of MTP act
5 Explain medical negligence. List the various rights and responsibilities of the patient.
Explanation of medical negligence
Listing the rights of the patient
Listing the responsibilities of the patient
6 Discuss the important documents and ethical codes in medical ethics.
Listing the important documents
Explanation
MH0059 – Quality Management in Healthcare Services
1 Explain the principles of quality in healthcare.
Brief outline of quality in healthcare
Explanation of principles
2 Differentiate between Six sigma and Total quality management.
Mentioning 10 important differences between six sigma and TQM
3 Explain the implementation of QMS in healthcare organisation.
Brief outline of QMS
Explanation of steps in implementing QMS in healthcare organization
4 Define accreditation and certification. List the benefits of accreditation and certification of
hospitals.
Definition of accreditation and certification
Benefits of accreditation
Benefits of certification
5 Define total quality management. Discuss the importance of TQM in healthcare.
Definition
Importance
6 Discuss the methods of performance evaluation in healthcare services.
Listing all the methods of performance evaluation
Explanation of all the methods of performance evaluation