1. GRADUATE MANAGEMENT TRAINEES 15 th April 2012 – 13 th April 2013 (52 Weeks)

3. Course Structure Segment Department Location Time Frame Person Responsible Induction Training & Development LMG Retail School 1 week Sash, & Ferial (15 th April – 21 st April 2012) Sales Supervisor 1 week Store Introduction 4 weeks Household & 4 weeks Furniture Training on POS (Till Drill) – 3 days Warehouse visits – Jebel Ali – 2 days Al Quoz – 1 day RNA – Half Day Mindset Workshop Retail MOE, Mirdif , Sahara, Reef & Oasis Line Managers 9 weeks Coaches, Mentors and Course Champion (22 nd April 2012 – 28 th April 2012) Till Drill dates to be confirmed Jebel Ali dates to be confirmed Al Quoz dates to be confirmed RNA dates to be confirmed Retail School dates to be confirmed Assessment, Training & Case studies Retail HC Office 1 week Coaches, Mentors and Course Champion (24 th June 2012 – 30 th June 2012) Sales In Charge 6 weeks Household & 6 weeks Furniture Retail MOE, Mirdif , Sahara, Reef & Oasis Line Managers 12 weeks Coaches, Mentors and Course Champion (1 st July 2012 – 22 nd September 2012) Assessment, Training & Case studies Retail HC Office 1 week Coaches, Mentors and Course Champion (23 rd September 2012 – 29 th September 2012) Assistant Showroom Manager Retail MOE, Mirdif , Sahara, Reef & Oasis Line Managers 26 weeks Coaches, Mentors and Course Champion (16 th Dec 2011- 30 th March 2013) Introduction to Planning, Buying, Projects & Marketing Office and Jebal Ali warehouse Office and Jebel Ali warehouse 1 week Andrew, Clive, Ajay, Jeffrey, Sandeep and Mamta (31 st March 2013 – 6 th April 2013) Report submission & Final Assessment Office and Retail School 1 week Coaches, Mentors and Course Champion (7 th April 2013 – 13 th April 2013) Total Program duration 52 Weeks Coaches: Sam, Sridhar, Ann, Vincent, Ferial Mentors:: Sash , Bobby, Rohit, Abhishek, Sandeep Course Champion: Sanjeev & Will

4. First Week Induction Day Training Modules Venue Trainer Method Time Sunday April 15th HR On boarding Process Completion of all joining paperwork Retail School Group Induction Overview of Landmark Retail School HC Induction Overview of Homecentre Retail School Campus to Corporate What is Retail, adapting to the corporate world Retail School Introduction to the graduates program What is the program about? Intro to coaches Retail School Showroom Visit N/A Oasis Monday April 16th Meet The Team Meet the Coaches, Mentors, Line Managers and Department Heads Retail School Furniture Living Room Bedroom Oasis Tuesday April 17th Furniture Bedroom cont’d Dining Kids HOSO Oasis Wednesday April 18 th Household Product Training Day 1 Soft Furnishing Bath & Laundry Oasis Thursday April 19th Household Product Training Day 2 Table top & Kitchen Oasis Saturday April 21 st Household Product Training Day 3 Interior/ Gifts & Garden Oasis Sunday April 22nd Selling Through Service Customer Service & Go Home Selling Steps Retail School Monday April 23rd The New Manager Supervisory Skills Time Management Team Building Cultural Sensitivity Retail School

5. First Week in Showroom Tuesday 24 th April 2012 TOPIC TASK TIME Meet the Store Team Team brief, introduction to all department heads, staff, warehouse staff. Showroom Orientation Health and Safety, escape routes, meeting point, first aiders. Mall Orientation Escape routes, Management contacts, Mall permissions. Policies and Procedures Policies relating to all new staff. Showroom Floorwalk Conduct a daily floorwalk checklist. Department Buddy Buddy with a staff member from household, observe, assist, interaction with customers. Wednesday 25 th April 2012 TOPIC TASK TIME Household Detailed Floorwalk Full walk of household, reviewing all sub departments, VM standards and commercial impact. Walk as a customer. Furniture Detailed Floorwalk Full walk of furniture, reviewing all sub departments, VM standards and commercial impact. Walk as a customer. Department Buddy Buddy with a staff member from household, observe, assist, interaction with customers. Thursday 26 th April 2012 TOPIC TASK TIME Till Operations How to process household transactions. BOSS How to check stock availability. Billing Process involved in billing a sale. Committing Process of committing, after billing. Department Buddy Buddy with a staff member from furniture, observe, assist, interaction with customers. Sunday 29 th April 2012 TOPIC TASK TIME HCDMS Understanding of Homecentre Delivery Management System. Refund and Exchange Understanding of the Homecentre policy, credit notes, refunds, exchanges. Delivery Cancellation Process and documentation involved in this process. Showroom Warehouse Understanding the process, behind the scene. Showroom deliveries, collections. Department Buddy Buddy with a staff member from furniture, observe, assist, interaction with customers. Monday 30 th April 2012 TOPIC TASK TIME Stock Management & Replenishment Aware of SRN, SDN, STS, WRN, WIN. HCISS Homecentre Internal Support System Pricing, process, formats, templates, tags and implementation. Last Piece, Broken Range, Damaged Product Process and procedures in dealing with this product. Review Meeting with line manager to review first week progress. Department Buddy Buddy with a staff member from furniture, observe, assist, interaction with customers.

6. Warehouse Itinerary Day Training Modules Venue Trainer Method Time TBC Inbound Operations Review of the entire inbound operation. Goods arriving from suppliers, process, paper trail. Jebel Ali Setting & Picking Operations Review of goods flow upon arrival at Warehouse, systems and process. The storing of flat packs and sofas. Jebel Ali Outbound Process Understanding the goods movement from Warehouse to showrooms, customers. Process involved, detailing SRN, SDN, STS, WRN, WIN. Jebel Ali Workshop Operations An understanding of the operation, staffing, systems, process of inventory/stocktake. Damage handling, repairs area and process, insurance claims, PQR processing. Jebel Ali TBC Delivery Schedule Process The entire home delivery process, showroom process through to Warehouse process, documentation for every step, delivery crew suitability, route processing, delivery to home. Product pick and segregation, van bay allocation, loading documentation and verification, pick labels. Showroom delivery allocations and values-How this is calculated and why. Interaction with carpenter to understand varying times based on different roomsets. Jebel Ali Customer Care Process Learning the importance within Homecentre on Customer Care. View the system utilised in showrooms to ensure consistent levels of customer care. Jebel Ali TBC Inbound Operations Review of the entire inbound operation. Goods arriving from suppliers, process, paper trail. Jebel Ali Setting & Picking Operations Review of goods flow upon arrival at Warehouse, systems and process. The storing of flat packs and sofas. Jebel Ali Outbound Process Understanding the goods movement from Warehouse to showrooms, customers. Process involved, detailing SRN, SDN, STS, WRN, WIN. Jebel Ali Workshop Operations An understanding of the operation, staffing, systems, process of inventory/stocktake. Damage handling, repairs area and process, insurance claims, PQR processing. Jebel Ali TBC Inbound Operations Review of the entire inbound operation. Goods arriving through port, authority paperwork, shipping paperwork, process, paper trail. RNA Setting & Picking Operations Review of goods flow upon arrival at Warehouse, systems and process. The process to segregate per territory. The picking and loading for individual territories. RNA Outbound Process Understanding the goods movement from Warehouse to other destination warehouses, port departures, arrival paperwork, pre-advice. RNA Workshop Operations An understanding of the operation, staffing, systems, process of inventory/stocktake. Damage handling, repairs area and process, insurance claims, PQR processing. RNA

7. Home Centre Process Chart

8. Showroom Organisation Chart