The document discusses developing a successful eLearning strategy and provides IP Australia as a case study. It outlines IP Australia's two-stage training program for scientists and engineers that includes regional patent examiner training and internal onboarding. The training uses a 70:20:10 model and competency-based learning. Managers are re-branded as coaches and provided with coaching skills training, tools like a coaching guide and questions, and activities to support workplace learning and reflection among their teams.
15. Case spotlight
Mirroring
Hunt the objection
Job aids
Report check
Box set
Mentoring
Process walk-through
Some of these are outlined in our
Building Expertise eBook
Activities
16. Coaching questions
Why is …. important in patent examination? What is the rationale
for testing the …. of specifications?
What are the main things you’ve learned about … in this unit?
Can you choose two of the …. examples you worked on this week,
and talk me through in detail the process you used to determine
…. and the conclusions you reached?
Can you explain how the… test works?
How was this coaching conversation for you? What did we do well,
and what can be improved for the future?