13. Many librarians have limited experience working with users outside the library building Compare the number of people coming into the library versus the total university.
14. We must work with our users in their environment to understand find ways to address their information needs
15. People want to share experiences across age and ethnic groups
20. Outreach often takes on an educational component ...two-way street… framed as engagement rather than solely dissemination or education. Outreach strategies are linked to the organization's mission, and define targets, goals, and milestones. Outreach
21. WIU Strategic Plan Academic Excellence Educational Opportunity Social Responsibility Personal Growth