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www.tracom.de • @stefangentz • facebook.com/stefan.gentz
by Stefan Gentz, tracom.de • @StefanGentz
Cracow Translation Days • 9 September 2013 • Tyniec, Cracow • #Cracow2013
Building High-Performance Teams
Benedictine Abbey, Tyniec
Cracow Translation Days | 6–8 September 2013
www.tracom.de • @stefangentz • facebook.com/stefan.gentz
@stefangentz at
#Cracow2013:
Your voice matters!
#teams
Let's make this event trending!
twitter:
@stefangentz
	facebook:
	fb.com/stefan.gentz
	LinkedIn:
	linkedin.com/in/stefangentz
Stefan Gentz
Quotes
James P. Womack
Research director of the International Motor Vehicle Program at the MIT in Cambridge, Massachusetts
»Today we know that the key is not the organizational
chart but the behavior of the project leader.«
www.tracom.de • @stefangentz • facebook.com/stefan.gentz
Dave Brandon
Director of Intercollegiate Athletics, University of Michigan
Formerly Chairman of the Board, Chief Executive Officer and Manager of Domino's Pizza
»If your corporate teams screw up,
you can't make them run extra laps.«
www.tracom.de • @stefangentz • facebook.com/stefan.gentz
Jonathan Nightingale,
Vice President, Firefox Engineering
»Software is made of people. A well-run team can
out‑think, out-code, and out-ship any individual hacker.«
www.tracom.de • @stefangentz • facebook.com/stefan.gentz
Your Quotes!
Laurenţiu Constantin
Managing Partner, TIS.ro
»You can only be part of an orchestra when you like the
sound of your own music surrounded by the joined
sounds of your fellow musicians.«
Yulia Akhulkova
Head of Translation Department, ITI International Translation & Informatics Ltd.
»Mutual goals, bright flexible minds,
continuous financing!«
Richard Brooks
CEO, K International plc.
»You cannot be an effective leader until you
understand yourself.«
Robert Etches
CIO, TextMinded Danmark / Vice-Chairman, GALA
»Without leadership and passion even the best of teams
is going nowhere and will produce nothing of value.«
Danilo Monaco
Director of Strategic Suppliers, Arancho Doc Group
»I want people in my teams to know that asking for
forgiveness is better than asking for permission.«
Craig Buckstein
Partner & CEO, GENEVAWORLDWIDE, INC.,
President Association of Language Companies (ALC)
»Team building requires trust, support, encouragement,
and most importantly, happy hour!«
Confusing!
Is there nothing
easier?
Sure!
Alice Krige as the Borg Queen In »Star Trek: First Contact«
»We are a team. Resistance is futile.«
What is a team?
A long time ago …
… the first success story: a team!
I hateteamwork!
But not everyone likes it.
And it took some time …
to understand …
that teams are more fun …
with a little bit of strategy …
and some rules.
What makes a team today?
At least two individuals …
add individual capacities and …
create interdependencies.
A team is a capacity pool.
Individual Identity
Me
Individual Identity
You
Individual Identity ≠ Team Identity
Me You
Team
Team identity is an umbrella identity
Internal communication
External communication
Structures are task-oriented
Structures are goal-oriented
Act
Check
Do
Plan
Periodic efficiency check-up
Let's sum up:
A team has at least two members1
A team has at least two members1
Team members add individual capacities2
A team has at least two members1
Team members add individual capacities2
Individual capacities create interdependencies3
A team has at least two members1
Team members add individual capacities2
Individual capacities create interdependencies3
Individual identity ≠ team identity4
A team has at least two members1
Team members add individual capacities2
Individual capacities create interdependencies3
Individual identity ≠ team identity4
Teams develop internal communication5
A team has at least two members1
Team members add individual capacities2
Individual capacities create interdependencies3
Individual identity ≠ team identity4
Teams develop internal communication5
Teams develop external communication6
A team has at least two members1
Team members add individual capacities2
Individual capacities create interdependencies3
Individual identity ≠ team identity4
Teams develop internal communication5
Teams develop external communication6
Team structures are task- and goal-oriented7
Christopher Mabey and Sally Caird, Building Team Effectiveness
A team has at least two members1
Team members add individual capacities2
Individual capacities create interdependencies3
Individual identity ≠ team identity4
Teams develop internal communication5
Teams develop external communication6
Team structures are task- and goal-oriented7
Teams check efficiency periodically8
The 
Dimensions
of a Team
The 6 Dimensions of a Team
Experi-
ence
Experience – we are a team!
Tasks
Experi-
ence
Tasks – mutual goals unite!
Image
Tasks
Experi-
ence
Image – loser or winner team?
Crisis
Image
Tasks
Experi-
ence
Crisis – as a team building driver
Process
Crisis
Image
Tasks
Experi-
ence
Process – cross-departmental
Results
Process
Crisis
Image
Tasks
Experi-
ence
Results – goals vs. individuals
Do teams have a
»Life Cycle«?
Bruce Wayne Tuckman
	 »Developmental
Sequence in
Small Groups«
The 
Stages of
Team
Development
Forming
• Warm-up phase
• Team organization
• Polite, comfortable, no conflicts
• Purposeless
Stages of Team Development
Storming
Forming
Stages of Team Development
• Minor confrontations arise
• Getting into the real issues
(vs. remaining comfortable)
• Frustration, resistance
• Cliques
Norming
Storming
Forming
Stages of Team Development
• Established »rules of engagement«
• Established tasks and responsibilities
• Established communication
• Capacity pool experience
• Change resistance comes up
Performing
Norming
Storming
Forming
Stages of Team Development
• Not all groups reach this stage!
• Foundation of trust and experience
• Roles and responsibilities can change
• High team identity, loyalty  morale
• Team  task-oriented
Adjourning
Performing
Norming
Storming
Forming
Stages of Team Development
• Completion and
disengagement from
task and team
• Positive or negative
experience!
Identifying team
potential
Skill Level
Team Communication
ImageLeadership
Process
Results
Young Teams
Skill Level
Team Communication
ImageLeadership
Process
Results
Developed Teams
Skill Level
Team Communication
ImageLeadership
Process
Results
High-Performance Teams
Key Components in
High-Performance
Teams
Participative leadership1
Participative leadership1
Effective decision-making2
Participative leadership1
Effective decision-making2
Clear goals3
Participative leadership1
Effective decision-making2
Clear goals3
Open, clear communication4
Participative leadership1
Effective decision-making2
Clear goals3
Open, clear communication4
Team goals  individual goals5
Participative leadership1
Effective decision-making2
Clear goals3
Open, clear communication4
Team goals  individual goals5
Professional conflict management6
Participative leadership1
Effective decision-making2
Clear goals3
Open, clear communication4
Team goals  individual goals5
Professional conflict management6
Defined roles and responsibilities7
Participative leadership1
Effective decision-making2
Clear goals3
Open, clear communication4
Team goals  individual goals5
Professional conflict management6
Defined roles and responsibilities7
Coordinative relationship8
The most
important one
for me is:
Craig Buckstein
Partner  CEO, GENEVAWORLDWIDE, INC.,
President Association of Language Companies (ALC)
Happy
Hour
Thank You!
twitter:
@stefangentz
	facebook:
	facebook.com/stefan.gentz
	LinkedIn:
	linkedin.com/in/stefangentz
Stefan Gentz

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