Unit 3 Emotional Intelligence and Spiritual Intelligence.pdf
Ebslg cambridge june 2013
1. The Next Phase of Disruption:
Dealing with the Internet Toddler
Stephen Abram, MLS
European Business Schools Library Group
Cambridge, UK - June 19, 2013
2. Every Day in every way libraries are
throwing pebbles
4. It’s simple really, shift happens, gedoverit
• Users & Communities will continue to be diverse in the extreme –
especially on learning styles
• Expectations around delivery timeliness will increase
• A foot in both camps for many, many years to come: digital and physical
• Content is already be dominated by non-text (gamification, 3D, graphics,
numeric, visual, music, video, audio, etc.)
• Search will explode with more options and one-step, one box search is
for dummies not professionally educated folks
• The single purpose anchored device is already dead as a target
• Devices will focus on social, collaboration, sharing, learning, multimedia,
creation and successful library strategies must align with that
• Librarians will need to focus primarily on professional service(s) and
strategic alignment (reduced roles in organizing knowledge and
step&fetchit politeness) . . . Service Professionals NOT Servants,
Educators not Supplements, real engagement rules
• E-Learning, collections and metadata will go to the cloud massively
5. Library Megatrends
It doesn’t take a genius to see librarian
skills and competencies applied to the
trends and issues in library
communities in very strategic ways –
social, economic, and discovery impacts.
6. Business Libraries
• Are you a librarian or an educator /researcher?
• Are you a support or mission-critical?
• Your business is education and applied & theoretical
research.
• Your competitors are non-traditional
• Your core business model is failing
• Renewed advocacy has moved from apple pie to
influencing and selling
• Library staff competencies need a plateau upgrade –
consultation, relationship, influence, educating . . .
12. Libraries core skill is not
delivering information
Libraries improve the
quality of the question
and the user experience
Libraries are about learning
and building communities
16. Think deeply about . . .
16
Your
Operation’s
Scalability
Your
sustainability
The depth of your
relationships How you set
priorities:
Daily and Future
28. • If all users are ubiquitously connected with
broadband, have downloading skills for books
and movies, own smartphones, whither
libraries?
• What about the ‘digital divide’
• If the school system (K-12 and HigherEd)
changes radically …?
29. • What if all music, audiobooks, and video
moved to streaming formats by 2018?
• What if the DVD and CD go the way of vinyl,
VHS, and cassettes?
30. • What if all books are digital?
• What if book services move to a subscription
model of unlimited use for $7/month?
• What about next generation e-books?
31. • What if all books are ‘beyond text’?
• Can we support books with embedded video,
adaptive technologies, audio, updating,
software tools, assessments, web-links, etc.
32. • Are you positioned at the lesson level?
• Could your library support advanced higher
education and offer accredited courses or
support universities and colleges for distance
education?
• Have you catalogued them?
33. • Could your library support real e-learning
• Is EVERY staff member fluent in your LMS and
the needs of supporting hybrid or total
distance learning?
• By the way – nearly all learning is distance
learning.
34. • Could your library support any kind of mobile
device?
• Are you fully ready to deliver, agnostically to
desktops, laptops, tablets, phablets,
smartphones, televisions, appliances, at a
much higher level?
35. • Are you prepared for new forms of content?
• Real multimedia? 3D objects and databases?
Holographics? Enhanced media?
• Can you be ready for makerspaces, creative
spaces, writing labs, business and start-up
incubators, etc.
• Can you publish for your community?
36. • What kinds of community spaces are needed
in the future?
• Can you support real learning spaces,
community meeting spaces, performance
spaces, maker spaces, real advisory spaces,
true relationship and consultation
management . . .? In a virtual space?
37. • What if everything was in the cloud? (software,
databases, metadata, content . . .)
• What would you do with those system skills on
staff?
38. • What if search immersive resource discovery
becomes as ubiquitous as search engines?
• Can they find as well as search?
• Are your training sessions hitting 100% of
students?
• Are they aligned with workflow or
transactions?
39. • What if all metadata and content discovery is
freely available using open APIs through the
OCLC WorldShare vault and the Digital Public
Library of America / Europeana vault of open
and free metadata?
40. • What does your experience portal look like?
• What are your top questions?
• What are the outcome domains?
43. Up Your Game
• Know your local community demographics
• Focus on needs assessment and social assessments
• Prioritize: Love all, Serve all, Save the World means nothing
gets done
• Priorities are SMART: Specific, Measurable, Attainable,
Relevant, & Time bound
• Look for partnerships that add value
44. Up Your Game
• Align with Collections – every collection must be justified by
programs
• Force strategic investment budgeting
• Look for partnerships that add value
• Don’t go it alone. Focus on large scale sustainable programs
• Connect to the longer process not just events
• Virtual and in-person - in the Library and reaching out with partners
• SCALE: eLearning and Surveys – e.g. citation methods
45. What are the real issues?
• Craft versus Industrial Strength
• Personal service only when there’s impact
• Pilot, Project, Initiative versus Portfolio Strategy
• Hand-knitted prototypes versus Production
• e.g. Information Literacy initiatives (LibGuides)
• Discovery versus Search versus Deep Search
• eLearning units and program dissemination
• Citation and information ethics
• Content and repository archipelagos
• Strategic Analytics
• Value & Impact Measures
• Behaviours, Satisfaction
• Economic and strategic alignment
46. Up Your Game
• Align with Collections – But add virtual experiences
• Start being Mobile in the extreme
• Look for partnerships that add value
• Focus on relationship management / liaisons
• Ensure the program delivery person is embedded including
librarians
• What are your top learning or research domains? Start there.
• Don’t go it alone. Build scalability and sustainability.
• Look for replicability – look for commonalities
48. Up Your Game
• OCLC Linked Data & APIs
• DPLA Vault & APIs
• 3D, learning object, LibGuides, audio, or streaming media repositories
• Understand Pedagogy in the context of student experiences and
educational goals
• Understand human development from teens to adult learning
• Understand the projects
• Makerspace… laboratories – onsite relevance
• Consider partnerships to put librarians into real liaison
• Consider coaches and tutoring partnerships
49. Up Your Game
• Learn how to reach and teach online
• Teach how to learn online
• Teach how to research online
• Everyone in academic libraries should be focused on
teaching/researching first, then library
• Learn more systems than one!
• Be obsessive about consultation, recommendations and advice
• Social alignment rules and use the tools
50. Up Your Game
• Start offering diplomas and certificates
• Look for partnerships that add value
• Offer real educational opportunities not just adjacencies
• What does your community need for economic advantage?
• What courses to you offer or recommend? (TED, Khan
Academy, Coursera, Udacity, edX, Learn4Life (ed2go), etc.)
51. Up Your Game
• Learn consulting and relationship management practices
• Understand the research goals
• Understand Pedagogy in the context of student experiences
and educational goals
• Understand human development and stage(teens)
• Know where your programs are heading
• Consider deep partnerships
• Consider coaches, peer, and tutoring partnerships
52. Up Your Game
• The strong ‘library’ brand – adding dimension
• Personal branding – Who are your stars? Promote them.
• Program branding
• Take risks for attention (AIDA)
• Embed your brand beyond the library walls and virtually
53. Up Your Game
• Grow collections investments in strategic areas (for example
economic impact, jobs, early years, hobbies, political alignment,
homework, research agenda …)
• Develop hybrid strategies that are consistent for digital and print
and programs
• Be obsessive about recommendations and advice and added value
• Integrate virtual and physical – hybridize
• Don’t fear off-site cooperation
• CURATE – real curation not assembly
54. Up Your Game
• Move the ILS to the Cloud
• Linked Data models – OCLC Worldshare, Europeana, DPLA, etc.
• Fix the ‘repository problem’
• Look at TCO and look at all costs incurred and not just hard
costs
• Review opportunity costs in soft costs
55. Up Your Game
• Dog, Star, Cow, Problem Child/?
• Reduce investment in successes
• Increase investments in the future
• Set priorities
• ‘Park’ some stuff temporarily
56.
57.
58.
59. Is this library ready to support a
world of unlimited content, multiple
formats, massive access, and
consumer expectations of MORE?
Yes?
No?
With Effort, Vision,
Leadership?
Never?
