Describes: 1. Moving from a culture of knowledge repositories (people to information) to one of knowledge collaboration (people to people). 2.Introducing a sceptical and mature staff demographic to the concept of virtual collaboration using Social Computing/Web 2.0 facilities. 3.How to create, develop and grow trusted communities of practice in local government

1. Communities of Practice in Local Government online information 2007 5 December 2007 Steve Dale Semantix (UK) Ltd www.semantix.co.uk

4. Addressing the culture

5. BMaking a Community of Practice Trust Purpose Place Profile Participation Process

6. The path to enlightenment Increasing collaboration and transparency of process Join our list Join our forum Join our community

9. Types of CoP (on IDeA platform) Facilitator’s CoP IDeA Managed and Facilitated networks Self-organising networks

10. CoP Characteristics Basic statistics Measured ROI Metrics & ROI No agreement Shared by agreement Professional expertise Shared by community Owned by IDeA (for the sector) IPR May or may not be facilitated Professionally facilitated Facilitation Improved products/services and management practices Innovation, improved products/services Purpose Process or learning oriented Product/service oriented Type of knowledge Self-organising network IDeA-Managed network Characteristic

11. CoP Maturity (Dec07) 20% 20% 60% Time Plan Level of energy and visibility Start-up Nurture Sustain/Renew Close Discover/imagine Incubate/ deliver value Focus/ expand Ownership/ openness Let go/ remember

12. Metrics – I&DeA CoP Platform

14. Some lessons learnt

17. A Quote I'm now convinced that sharing knowledge, information and experience through CoPs is the future of success in local government, and that social media tools such as those employed within the IDeA CoP platform are the glue that can stick cross-sector collaboration projects together Local Authority CoP facilitator

18. …but some will never get it!

20. Thank you Steve Dale Semantix (UK) Ltd [email_address]