‘Delivering the Benefits of Building Intelligence to Clients and Occupiers’ presented at World Forum for Building Innovation 14-16 May 2002

1. Delivering the Benefits of Building Intelligence to Clients and Occupiers Steve Anderson Global IT Director

3. Building intelligence and technology An intelligent building creates an environment which enables organisations to achieve their business objectives and enhance the potential of occupants while allowing efficient management of resources with a minimum lifetime cost Technology pervades all aspects of our lives Is it all for the best?

4. The Citex difference …

5. The Citex Vision To be the leading provider of business infrastructure solutions 1 To become our customers’ prime partner, capable of supporting their world-wide requirements 2

6. Our Objectives To provide services that enable our customers to achieve their objectives in property, projects and facilities To deliver continuously evolving innovative business infrastructure services, through the development of our people, processes and technology To offer our customers exceptional value from the quality of our services, creating outstanding rewards for customers, staff and investors

8. The Citex Solution Customer Representative Business Solutions not just Functional Skills The Core Competencies at the management level: 1. Business Understanding 2. General Management 3. People Motivation 4. Technical Excellence 5 Procurement Leverage 6. Customer Service 7. Financial Skills Citex Prime Managers

10. Hyping the technology …

11. “ 600 years ago - the invention and development of the printing press was an enormous jump ... … society and the world was changed by it. The technological leaps of today are comparable ~ ” Charles Handy:

12. The interaction of television, telephones and computers in a dynamic digital world cannot be ignored by anyone …. … least of all the property world ” Beyond Certainty: Charles Handy

16. The next generation service provider …

17. Workplace Productivity Creating workplaces that optimise human performance Improving performance through holistic management Capital Places Assets Ideas People

18. Workplace Optimisation Hotelling Hot-desking Tele-working Teamspace Free Address Mobility Obtaining the maximum utilisation of space over time Generating significant savings through new ways of working Touchdown Home-working

23. The Emerging Universe: A New Outsourcing World Client Property Skills Finance Skills New Breed Suppliers ? Service Skills Technology Skills

24. Bridging the gap Technology Capability Skills Next-Generation Service Providers Customer Expectations Exploit Delight Risk Solutions Reward Investment Utilisation Business Infrastructure Managers

26. The Dilemma in Typical Relationships Operational Efficiency & Cost Saving Initial Agreement Goal Optimisation Customer Satisfaction & Instant Responsiveness

28. “ The new battle lines are between the insurgents and the incumbents. The way to win is not through scale - but creativity, imagination and experimentation” Gary Hamel - 1999 Gary Hamel 1999

29. Unleash the latent power of your business Citex