The document provides an overview of the state of the Division of Student Affairs at a university. It discusses accomplishments over the past 5 years, including meeting enrollment targets, increasing financial aid awards, and implementing various programs to support student success. It outlines the division's core functions of engaging students, promoting student learning, and providing quality services. Finally, it discusses several themes that will guide the division's strategic plan, such as promoting student transformation, developing community, and demonstrating a commitment to diversity.

1. STATE OF THE DIVISION
SEPTEMBER 30, 2011
SATELLITE STUDENT UNION

3. FOCUS AREAS
Personnel
Facilities
Technology
Improving Services
Delivery of Services

4. STRATEGIC PLAN 2006-11
Met and exceeded all enrollment targets
despite roller coaster changes and tuition
increases
Set new records in the awarding and
disbursement of Financial Aid
Implemented upfront evaluations for transfer
students to facilitate completion of their degree
Significantly increased the college going rate in
the Fresno Unified School District through our
partnership

5. STRATEGIC PLAN 2006-11
• Increased capacity to provide academic support
to students through enhanced Supplemental
Instruction and Tutoring programs
• Created Early Warning System (SupportNet) to
help students who are struggling in a course
• Enhanced our professional development efforts
within our Division:
- Annual Student Affairs Conference
- Introduction of CARE BUCKS
- Offering individual professional
development and personal development
programs

6. STRATEGIC PLAN 2006-11
• Improved our communication with students:
- SAFARI
- Updated websites
- Use of Facebook
- Use of social networks
• Enhanced system for students to apply online for
scholarships, to request transcripts, to apply for
graduation, and to review progress toward their
degree
• Implemented the Family PACT Program in the
Student Health Center for reproductive health
education for students

7. STRATEGIC PLAN 2006-11
Created a new Wellness Center in Student Health
Center and received grants (Aetna) to enhance
services
Made the Student Recreation Center 2nd most
popular place on campus and an outlet for students’
stress and fitness
Continued collaborations with Academic Affairs:
- Diversity Matters website
- Early Assessment Program
- Academic Testing Center
- Student Success Task Force
- Title V/ C.L.A.S.E.
- Early Start Program

8. STRATEGIC PLAN 2006-11
Continued to celebrate our campus’ rich diversity by
implementing new Latino Heritage Festival along with
the annual celebration of women, African American,
Asian students and our International students.
Created more leadership opportunities
- Leadership Certification Program
- Semester-long leadership training
- Speed Networking
All of our federal grant programs have been renewed
with retention rates for CAMP and SSSP students
reaching record highs
Enhanced many services for Students with Disabilities,
especially in the area of alternative media for textbooks

9. STRATEGIC PLAN 2006-11
Rejuvenated and enhanced our
Summer Orientation Program
and Summer Bridge Program
Courtyard has maintained high
occupancy and extraordinary
programming despite changes in
demand, in enrollment and
tuition increases
Have enhanced facilities for Student Affairs departments
through relocation
- Within Joyal Administration Building
- In the Henry Madden Library
- Thomas Administration Building
- Visitor’s Center in the University Center

10. BOTTOM LINE
• 2009 Freshmen 1st Year Retention – 86.7%
• 2009 Freshmen 2nd Year Retention – 80%
• 2010 Freshmen 1st
Year Retention –
86.3%
• 2004 six year
gradation rate -
50.6%

11. ACCOMPLISHMENTS
Enrollment Services
Admissions, Records, Evaluations
On-line official transcript request/payment feature
is now available for our students and alumni
All of the hard copy permanent
records have been imaged and are no
longer stored on shelves in the
Academic Records Office
International Student Services & Programs
International student enrollment was more than
10% higher than fall 2010
Began working with a Regional Recruiter in Asia

12. ACCOMPLISHMENTS
Financial Aid
Disbursed funds to 12,744 students for a grand
total of $76,095,096
Awarded 16,139 (compared to 15,231 last year)
students by the first week of class
Scholarship Office
Processed $5,088,399 in scholarship awards
Created a backup scholarship application so that
157 students could receive funding

13. ACCOMPLISHMENTS
Talent Search
Received record scores on grant students renewal
application- received all 100 possible points
Served over 750 students
University Outreach Services
Relocated to new location at the University
Center that will serve as the new Visitor’s Center
Developed interactive recruitment e- publications
that utilizes audio, video, YouTube, Facebook
and Twitter

14. ACCOMPLISHMENTS
Upward Bound/ELL Upward Bound
One hundred percent of Upward Bound graduating
seniors enrolled in a post-secondary institution
Ninety-nine percent of the ELL Upward Bound students
that attended the five week Summer Residential
Program earned grades of C or higher
Student Success Services
Central California Educational Opportunity Center
Conducted outreach presentations on postsecondary
opportunities to over 2,500 individuals
Developed collaborative partnerships with agencies
serving military connected students

15. ACCOMPLISHMENTS
College Assistance Migrant Program
Received a $20,000 gift from the J.E. Fehsenfeld
Family Foundation
Nationally recognized for 100% first year
completion rate for Fall 2010 cohort
Educational Opportunity Program
Developed a functionality in PeopleSoft to allow
online admissions processing
Restructured the program from a residential to a
commuter model.

16. ACCOMPLISHMENTS
Learning Center
Provided 11,156 hours of tutoring through 8,638 visits
which served 1222 unique students
Office of Advising Services
Designed Freshman Connect to
support the transition of first-time
freshmen
DOG DAYS piloted a Spanish
language program focused on parents
and guests of incoming freshmen
Office of Testing Services
Proctored over 22,500 exams and served 2650 unique
students, which as a 23% increase over the previous year

17. ACCOMPLISHMENTS
Student Support Services
Twenty seven students completed undergraduate
degrees during the 2010-11 academic year
SupportNet
Received 1137 unduplicated student referrals
University Migrant Services
Offered webinars explaining the process for
helping AB540 students with the college
application process

18. ACCOMPLISHMENTS
Student Life
Career Services
Initiated “Hot Jobs” bulletin distributed through the
BulldogLink system
Added scripted telephone calls reminders of on-campus
job interviews to improve student response and
accommodate employers
Center for Women and Culture
The Women’s Resource Center celebrated its 20th
anniversary
The Central Valley Cultural Heritage Institute provided
National Coalition “Welcoming Diversity” workshops to
community and campus groups

19. ACCOMPLISHMENTS
Services for Students with Disabilities
301 new students established services with SSD in
2010-2011 which is a 74% increase over the 223
students from prior year.
SSD received 758 requests for alternate format of
classroom materials, a 21.7% increase over last year.
Student Involvement
Launched the Co-Curricular Leadership Certificate pilot program,
enrolling 56 students for the first year and awarding certificates to
11 students.
Received the Service Recognition Award from the Jan and Bud
Richter Center for Community Engagement and Service Learning

20. ACCOMPLISHMENTS
Student Recreation Center
Increased the number of visits by 6,782 in the Fall 2010
semester.
Added the Group Fitness Class “ZUMBA” which alone had
1,868 participants in the classes offered
University Courtyard
Academic Programs resulted in 61% of residence hall students
receiving a 3.0 or better
Hosted Central RAP where 250 leaders from other college campuses
came for a day of learning and growth
University Health & Psychological Services
Transitioned to an Electronic Medical Records system
National Depression Screening Day brought a record 217
students to be evaluated.

21. CORE FUNCTIONS
1. ENGAGE STUDENTS
2. PROMOTE STUDENT
LEARNING
3. PROVIDE QUALITY
SERVICES

23. THEMES
• PROMOTING STUDENT TRANSFORMATION AND
SUCCESS
– The Division of Student Affairs will intentionally
focus on providing data driven strategies to facilitate
student success and transformation.
• DEVELOPING OUR CAMPUS COMMUNITY
– The ability of our Division to achieve its aspirations is
depended upon our ability to recruit and retain
diverse faculty and staff and administrators by
developing a program that provides opportunities
for both personal and professional
development.

24. THEMES
• INTERNATIONALIZING OUR DIVISION
– We will increase our international student enrollment
and take advantage of the international diversity that
exists on our campus to enhance global awareness for
our students and our staff.
• DEMONSTRATING A COMMITMENT TO
DIVERSITY AND CULTURAL COMPETENCE
– The Division will demonstrate a commitment to
diversity and cultural competence by examining hiring
practices, engaging in training, raising awareness, and
promoting understanding and acceptance of diversity
in all its forms.

25. THEMES
• RECRUITING AND ENROLLING A DIVERSE STUDENT POPULATION
– We will recruit and enroll the most talented students within our
region, while maintaining a level of diversity that reflects that
region – and we will increase our out-of-state and international
student enrollment – to enhance the diversity of our campus.
• PROMOTING A CULTURE OF QUALITY SERVICE
– We will make service to students, and to our colleagues across the
Division and campus a top priority; we will render service to
customers in a manner that is consistent with our Service Pledge.
• ENGAGING STUDENTS IN OUT-OF-CLASSROOM LEARNING
– We will promote the value of out-of-classroom learning that centers
around both academic and personal/lifelong skill development; this
includes engagement with clubs/organizations and other leadership
opportunities that complement our students’ degree program.

26. INNOVATION STATION

28. BEACON AWARD NOMINEES
• Rita Bocchinfuso-Cohen (Director, Career
Services)
• Erin Boele (Director, University Courtyard)
• Katie Johnson (Former Staff Member,
University Communications)
• Christina Leimer (Director, Institutional
Research, Assessment and Planning (IRAP))
• Kathy Yarmo (Coordinator, Health
Promotion & Wellness Services)

29. SERVICE EXCELLENCE AWARD NOMINEES
• Erin Boele (Director, University Courtyard)
• Dr. Lucia Hammar (Director, ISSP)
• Linda Lazalde Herrera (Graduate Admissions
Specialist)
• Linda Morales (Lead Undergraduate Admissions
Technician)
• Bernadette Nelson (Undergraduate Admissions
Analyst)
• Wendy Oliver (Student Health Center, Nursing)
• Linda Rios (Athletics Admissions Specialist)

34. THANK
YOU!