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THEY FOUND
P & G
IN 1837
WILLIAM PROCTER JAMES GAMBLE
P & G was
the global
Leader In
consumer
goods
#1
More than 5 million
Consumers in
almost 100 countries
Top
Billion
Dollar
Brands
Their marketing
Strategies are
Considered standard
Industry practice
Core Values
 Integrity
 Leadership
 Ownership
 Passion for winning
 Trust
North America,
42%
Western
Europe, 21%
Asia, 15%
Central and
Eastern Europe
and the Middle
East and Africa,
13%
Latin America,
9%SALES
Started expansion
in mid 90s and by
1980 entered
Latin America,
Western Europe
and Japan
24
10
4
30
18
23
13
3
28
17
0
5
10
15
20
25
30
35
Beauty Grooming Health Care Fabric Care and
Home care
Baby Care and
family Care
PERCENTAGE%
SEGMENT
Organizational Structure
% of Net Sales % of Net earnings
Started acquisitions to increase market
share
The $57 Billion breakthrough
acquisition of Gillette made
P & G the top consumer
goods company
What is the
SECRET
of their Success
P & G heavily relies on
Innovation and R&D
Followed a scientific
Approach to connect company’s
Sales and marketing
Owing to the
dip in Sales in
1999,they Decided
to change their
Global structure by
establishing
7 Global
Business Units
GBUs
A business
development
team
Focusing on
innovation
A Venture
team
Acquiring new
brands and
nurturing ideas
Market
development
organizations
Intensive
market
research
Researched the top 10
Needs of people
Converted them into
science problems
Looked for new products
And concepts
Leveraged the brand’s
Equity for sales
Connect + Develop
Connect & Develop success stats
>35% products developed
Outside of firm
45% of key initiatives
Discovered externally
R & D – 60%
Innovation success- 2X
1.4%drop in R & D
Investment from 2000
To 2006
P & G decided to shift
Their focus to DESIGN
After 2000
It used design as a
Complement to its
Innovation process
2 Moments of Truth:
1. Store shelf (Sales)
2. Product performance delivery
review from consumer
2 Moments of Truth:
1. Store shelf (Sales)
2. Product performance delivery
review from consumer
This led to a Deeper
understanding Of
The consumer
Consumer-centric
approach
ROMI - Return On Marketing Investment Direct Marketing
ROMI - Return On Marketing Investment Direct Marketing
Project Apollo
Tracked the media habits
Of 30000 consumers
Helped P & G understand
Its marketing tactics
ROMI - Return On Marketing Investment Direct Marketing
Project Apollo
Tracked the media habits
Of 30000 consumers
Helped P & G understand
Its marketing tactics
Measurement of
Brand Loyalty
And
Customer Relationships
Recession of 2008 did not
Affect the marketing tactics
Of P & G
They started focusing on
Shopping experience
Focused on having the END
In mind when first conceiving
The Marketing idea
Commitment
To Customer
When people know a brand is from P&G,
they feel better about the brand.
P & G respected the appreciation and trust
received from consumers
P & G thanked their
Consumers
Vocal Point helped
P & G connect
600,000 women
Across the world
ADVERTISING
P & G was the first
Company which started
Television commercials
And sponsored radio and
Soap Operas
P & G was the first
Company which started
Television commercials
And sponsored radio and
Soap Operas
They focused in developing
Long standing partnerships
With ad agencies
Develop robust brand
Identities For the portfolio
Of Consumer goods
Found difficult to establish
Itself in less familiar markets
Challenges from Competitors for market share
Challenge in maintaining
sustainability
Challenges of
Innovation
How did P & G
overcome the
Challenges ?
Translation of brand
Taglines into locally
Relevant messages
Media Neutrality
Now P & G
Also started
Focusing on
Emotion of its
consumers
Consumer
Company
Inspiration
Sponsorships
Helps spread awareness
About the brand
Contributes brand equity
Celebrity
Endorsements
Celebrities
have a
Great fan
following
Endorsing a
brand
Attracts views
Brand
awareness
During recession P & G
Didn’t shift its marketing
budget
Media Spending
During recession P & G
Didn’t shift its marketing
budget
They increased their
Ad spending by
$1 Billion
+
20% increase in media
presence
Media Spending
During recession P & G
Didn’t shift its marketing
budget
They increased their
Ad spending by
$1 Billion
+
20% increase in media
presence
Media Spending
Shifted dollars to
Digital advertising
During recession P & G
Didn’t shift its marketing
budget
They increased their
Ad spending by
$1 Billion
+
20% increase in media
presence
Media Spending
Shifted dollars to
Digital advertising
Broaden their
Audience
Digital Marketing
Websites help to share
General information
BeingGirl.com provided
Information Regarding
the Problems Girls
Found Embarrassing or
difficult to share
As P & G struggled
Behind rivals It
decided to reach
1 Billion more
consumers
By 2015
It also started 2
web series
Targeting African
Black women
Attracted around 2 million viewers
It averaged 3.6 million viewers Net sales up by
20%
Pantene 14%
CoverGirl 4%%
Olay 3%
Started using Facebook
In 2010
Started using Facebook
In 2010
Used it as a marketing
supplement
Started using Facebook
In 2010
Used it as a marketing
supplement
Started
Manofthehouse.com
To support men in
Household work and
Much more
Tide started ‘Loads of Hope’
campaign
Interactive Community Promotion
To support people after Katrina Hurricane
LAUNDROMATS
Moving Forward
Moving Forward
P & G looks to reach 5 Billion
Consumers
P & G continues to build
On its strength of innovation,
Consumer research and
Product performance
P & G continues to build
On its strength of innovation,
Consumer research and
Product performance
It has come a long
Way in evolving as
The World’s
Greatest market
Leader
SUMMARY
• BACKGROUND
• MARKETING AND INNOVATION
• ADVERTISEMENTS
• PROMOTIONS
• CHALLENGES
• SUCCESS
Created this
Presentation During
the marketing
internship
Under
Prof. Sameer Mathur
Acknowledgement

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Procter and Gamble:Marketing Capabilities

  • 1.
  • 2. THEY FOUND P & G IN 1837 WILLIAM PROCTER JAMES GAMBLE
  • 3. P & G was the global Leader In consumer goods #1 More than 5 million Consumers in almost 100 countries
  • 4.
  • 6. Their marketing Strategies are Considered standard Industry practice
  • 7. Core Values  Integrity  Leadership  Ownership  Passion for winning  Trust
  • 8. North America, 42% Western Europe, 21% Asia, 15% Central and Eastern Europe and the Middle East and Africa, 13% Latin America, 9%SALES Started expansion in mid 90s and by 1980 entered Latin America, Western Europe and Japan
  • 9. 24 10 4 30 18 23 13 3 28 17 0 5 10 15 20 25 30 35 Beauty Grooming Health Care Fabric Care and Home care Baby Care and family Care PERCENTAGE% SEGMENT Organizational Structure % of Net Sales % of Net earnings
  • 10. Started acquisitions to increase market share
  • 11. The $57 Billion breakthrough acquisition of Gillette made P & G the top consumer goods company
  • 12. What is the SECRET of their Success
  • 13. P & G heavily relies on Innovation and R&D Followed a scientific Approach to connect company’s Sales and marketing
  • 14. Owing to the dip in Sales in 1999,they Decided to change their Global structure by establishing 7 Global Business Units GBUs A business development team Focusing on innovation A Venture team Acquiring new brands and nurturing ideas Market development organizations Intensive market research
  • 15. Researched the top 10 Needs of people Converted them into science problems Looked for new products And concepts Leveraged the brand’s Equity for sales Connect + Develop
  • 16.
  • 17. Connect & Develop success stats >35% products developed Outside of firm 45% of key initiatives Discovered externally R & D – 60% Innovation success- 2X 1.4%drop in R & D Investment from 2000 To 2006
  • 18. P & G decided to shift Their focus to DESIGN After 2000 It used design as a Complement to its Innovation process
  • 19. 2 Moments of Truth: 1. Store shelf (Sales) 2. Product performance delivery review from consumer
  • 20. 2 Moments of Truth: 1. Store shelf (Sales) 2. Product performance delivery review from consumer This led to a Deeper understanding Of The consumer Consumer-centric approach
  • 21.
  • 22. ROMI - Return On Marketing Investment Direct Marketing
  • 23. ROMI - Return On Marketing Investment Direct Marketing Project Apollo Tracked the media habits Of 30000 consumers Helped P & G understand Its marketing tactics
  • 24. ROMI - Return On Marketing Investment Direct Marketing Project Apollo Tracked the media habits Of 30000 consumers Helped P & G understand Its marketing tactics Measurement of Brand Loyalty And Customer Relationships
  • 25. Recession of 2008 did not Affect the marketing tactics Of P & G They started focusing on Shopping experience
  • 26. Focused on having the END In mind when first conceiving The Marketing idea
  • 27.
  • 29. When people know a brand is from P&G, they feel better about the brand. P & G respected the appreciation and trust received from consumers P & G thanked their Consumers
  • 30.
  • 31. Vocal Point helped P & G connect 600,000 women Across the world
  • 32.
  • 34. P & G was the first Company which started Television commercials And sponsored radio and Soap Operas
  • 35. P & G was the first Company which started Television commercials And sponsored radio and Soap Operas They focused in developing Long standing partnerships With ad agencies Develop robust brand Identities For the portfolio Of Consumer goods
  • 36.
  • 37.
  • 38. Found difficult to establish Itself in less familiar markets
  • 39. Challenges from Competitors for market share
  • 41. How did P & G overcome the Challenges ?
  • 42. Translation of brand Taglines into locally Relevant messages Media Neutrality
  • 43. Now P & G Also started Focusing on Emotion of its consumers
  • 45. Sponsorships Helps spread awareness About the brand Contributes brand equity
  • 46.
  • 48. Celebrities have a Great fan following Endorsing a brand Attracts views Brand awareness
  • 49.
  • 50. During recession P & G Didn’t shift its marketing budget Media Spending
  • 51. During recession P & G Didn’t shift its marketing budget They increased their Ad spending by $1 Billion + 20% increase in media presence Media Spending
  • 52. During recession P & G Didn’t shift its marketing budget They increased their Ad spending by $1 Billion + 20% increase in media presence Media Spending Shifted dollars to Digital advertising
  • 53. During recession P & G Didn’t shift its marketing budget They increased their Ad spending by $1 Billion + 20% increase in media presence Media Spending Shifted dollars to Digital advertising Broaden their Audience
  • 55. Websites help to share General information BeingGirl.com provided Information Regarding the Problems Girls Found Embarrassing or difficult to share
  • 56. As P & G struggled Behind rivals It decided to reach 1 Billion more consumers By 2015
  • 57. It also started 2 web series Targeting African Black women Attracted around 2 million viewers
  • 58. It averaged 3.6 million viewers Net sales up by 20% Pantene 14% CoverGirl 4%% Olay 3%
  • 60. Started using Facebook In 2010 Used it as a marketing supplement
  • 61. Started using Facebook In 2010 Used it as a marketing supplement Started Manofthehouse.com To support men in Household work and Much more
  • 62. Tide started ‘Loads of Hope’ campaign Interactive Community Promotion To support people after Katrina Hurricane
  • 65. Moving Forward P & G looks to reach 5 Billion Consumers
  • 66. P & G continues to build On its strength of innovation, Consumer research and Product performance
  • 67. P & G continues to build On its strength of innovation, Consumer research and Product performance It has come a long Way in evolving as The World’s Greatest market Leader
  • 68. SUMMARY • BACKGROUND • MARKETING AND INNOVATION • ADVERTISEMENTS • PROMOTIONS • CHALLENGES • SUCCESS
  • 69.
  • 70. Created this Presentation During the marketing internship Under Prof. Sameer Mathur Acknowledgement