Methods of integrating it into business processes
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Methods of integrating it into business processes
- 1. MGT 540 Managing Technology For Organizations November 3, 2010 Nicholas Davis
- 2. Today’s Agenda – Activity #1 MGT 540 – Managing Technology For Organizations • Methods of integrating IT into business processes • How enterprise applications facilitate customer relationship management • Functions of knowledge management systems in the organization • How knowledge management systems facilitate decision making • How decision support systems facilitate decision making
- 3. Activity #2 MGT 540 – Managing Technology For Organizations • What is the most important thing you have learned in the individual work assignments? • What is the most important thing you have learned in the group work assignments?
- 4. Activity #3 – Integrating IT into Business Processes • Enterprise information systems are made up of integrated modules • Modules rely upon a common central database • Database gets information from feeds • What kind of problems are there in this model?
- 5. Activity #3 – Integrating IT into Business Processes • Enterprise data systems enforce uniform data standards throughout the enterprise, on a single, unified technology platform • This is helpful in helpful in evaluating organizational performance • Creating cross functional services
- 6. Activity #3 – Integrating IT into Business Processes • Enterprise information systems are made up of integrated modules • Modules rely upon a common central database • Database gets information from feeds • What kind of problems are there in this model?
- 7. Activity #4 MGT 540 – Managing Technology For Organizations • Symmantec’s ERP turmoil • Case study questions • Pages 369-371
- 8. Activity #5 MGT 540 – Managing Technology For Organizations • Questions on page 367 • One group answer question one • Other group answer question two • Leader of each group present to class
- 9. Activity #6 MGT 540 – Managing Technology For Organizations • What are the major types of knowledge systems? • Processes to collect, create, transfer, store, manipulate and apply knowledge in the organization • A lot of an organization’s value depends on their ability to manage knowledge
- 10. Activity #6 MGT 540 – Managing Technology For Organizations • Databases and other software tools store structured information such as e-mail systems, promotional videos, product specifications, etc. • Wikis, portals, search tools • Add considerable value-----if they work correctly
- 11. Activity #7 MGT 540 – Managing Technology For Organizations • What are intelligent techniques? • Artificial Intelligence – case based reasoning • Fuzzy Logic – approximate, educated guesses or generalizations • Neural Networks – designed to work like the human brain
- 12. Activity #7 MGT 540 – Managing Technology For Organizations • Genetic Algorithms – fitness, cross, mutation. Try to find similarities between processes and create solutions based in similarities • Intelligent Agents -- Use built in or learned knowledge to act on behalf of the user
- 13. Activity #8 MGT 540 – Managing Technology For Organizations • What are the opportunities posed by managing technology in the digital firm? • Security • Reliability • Accuracy
- 14. Activity #8 MGT 540 – Managing Technology For Organizations • P
- 15. Activity #9 MGT 540 – Managing Technology For Organizations • Innovation and Collaboration at Coca-Cola • Page 444-446 • What steps would you take to complete this case....What would be your method tp generically solve a case such as this?
- 16. Activity #10 MGT 540 – Managing Technology For Organizations • Discussion • Artificial Intelligence • Escalating costs for software and hardware • Government regulation of the computer industry
- 17. Activity #11 MGT 540 – Managing Technology For Organizations • Digital decision making – Operational • Digital decision making – Strategic • Structured vs Non-Structured – Which is appropriate? • Intelligence, Design, Choice, Implementation • Information quality, filters and organizational inertia all impact the usefulness of digital decision making
- 18. Activity #12 MGT 540 – Managing Technology For Organizations • What are Decision Support Systems? • Combine, data, models, tools, and interface software to help people make decisions
- 19. Activity #12 MGT 540 – Managing Technology For Organizations • What are Executive Support Systems? • Help make decisions about unstructured problems at the executive level • Often include both internal and external information • Analyze, compare, and highlight trends • Filtered or can drill down to detail
- 20. Activity #12 MGT 540 – Managing Technology For Organizations • What are Group Decision Support Systems? • Systems which help people work better together • Special facilities with networked computers, conference phones, and other tools for gathering information and setting priorities
- 21. Activity #13 MGT 540 – Managing Technology For Organizations • Collect papers • Questions • Stuff for next learning session • Drive carefully!
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- 32. Drive Carefully MGT 540 – Managing Technology For Organizations • Nicholas Davis • Tel: 608-347-2486 • Email: cow@chartermi.net
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