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PERSONAL DEVELOPMENT AND
LEADERSHIP SKILLS
WELCOME
THE LEADERSHIP TRAITS
MODULE ONE
HAS VISION & GOALS
GETS INDIVIDUALS TO WORK AS A TEAM
TO ACHIEVE THEM
6 TRAITS OF LEADERSHIP
ENERGY
INITIATIVE
PERSISTENT
DESIRE TO INFLUENCE
OTHERS
WILLINGNESS TO TAKE
RESPONSIBILITY
TRUST BASED
RELATIONSHIP WITH
FOLLOWERS
CONSISTENCY BETWEEN
WORD & DEED
CONVINCING
CLEARS DOUBTS
REASSURING
WELL READ
WELL INFORMED
GOOD PROBLEM SOLVER
& DECISION MAKER
IN DEPTH KNOWLEDGE
COMPANY
INDUSTRY
TECHNICAL
MATTERS
THE LEADERSHIP STYLES
MODULE TWO
AUTOCRATIC
BUREAUCRATIC
LAISSEZ FAIR
DEMOCRATIC
POWERFUL & MAKES ALL DECISION
EXPECTS 100% OBEDIENCE
ABLE TO REWARD & PUNISH
NEW & UNTRAINED STAFF
LIMITED TIME TO MAKE DECISION
POWER CHALLENGED BY STAFF
LOW STAFF MORALE
HIGH STAFF TURNOVER, WORK
STOPPAGE & HIGH ABSENTEEISM
ALL BY THE BOOK
FULL COMPLIANCE OF POLICY &
PROCEDURES
THE ENFORCER
FOR ROUTINE TASKS
COMPLIANCE TO AGREED STANDARDS
ROUTINE BECOMES HABITS - HARD TO
CHANGE
LOSS OF CREATIVITY &
INNOVATIVENESS
PARTICIPATIVE APPROACH
STAFF INVOLVEMENT IN DECISION
MAKING
STAFF PERSONAL DEVELOPMENT
DECISION HAS BIG IMPACT ON
ORGANIZATION
CANNOT AFFORD MISTAKES
STAFFS TAKING UPPER HAND
HANDS OFF STYLE
STAFF HAS 100% FREEDOM TO WORK AS
THEY SEE FIT
STAFFS HIGHLY SKILLED&EXPERIENCED
EXTERNAL ENGAGEMENT -
CONSULTANTS, EXPERTS &
SPECIALISTS
STAFF NEEDS MANAGER TO GUIDE
LOSING TOUCH WITH OPERATIONS
WOULD RENDER POSITION
MEANINGLESS
TRANSFORMATIONAL
SITUATIONAL
SERVANT
CHARISMATIC
ABLE TO CHANGE
SELF
OTHERS
GROUPS
PRACTICES FLEXIBILITY
CHANGES ACCORDING
TO
SITUATION
PEOPLE
WORK WITH ME NOT FOR
ME
NO LEADER - FOLLOWER
BARRIER
FACTORS THAT INFLUENCES
YOUR LEADERSHIP STYLES
PERSONALITY
KNOWLEDGE
VALUES
EXPERIENCES
LEVEL OF EDUCATION
AGE - EXPERIENCE -
SENIORITY
HIGHLY INDEPENDENT
OR HIGHLY DEPENDENT
IN-HOUSE OR EXTERNAL
STAFF
CULTURE
VALUES
TRADITION
KNOW YOUR LEADERSHIP STYLE
MODULE THREE
WEAK ON BOTH TASK &
PEOPLE SKILLS
STRONG ON TASK BUT
WEAK IN PEOPLE SKILLS
STRONG ON PEOPLE
SKILLS BUT WEAK ON
TASKS
STRONG ON BOTH TASK
& PEOPLE SKILLS
WITH MORE EXPERIENCE
& SKILLS CAN DISPLAY
GOOD TEAM
LEADERSHIP
THE 1 THING I WOULD DO
TO IMPROVE MY LEADERSHIP SKILLS @
WORK
ACHIEVABLE
PRACTICAL
TEAM LEADERSHIP
MODULE FOUR
DEVELOP & NURTURE - GREAT TEAM
CLEAR GOALS
CLEAR MEASURES OF
PERFORMANCE
CLEAR JOB ROLES
TEAM IDENTITY & SPIRIT
SENSE OF FUN &
ENJOYMENT
OPEN & HONEST
COMMUNICATION
LEADER AS TEAM
BUILDER
PLAN OCCASIONAL GET TOGETHER
TEAM EVENTS
BE AVAILABLE FOR THEM BUT AVOID
MICROMANAGE
ENCOURAGE EMPLOYEE SOLUTIONS
BE THEIR VOICE AT THE MANAGEMENT
TABLE
CREDIT TEAM FOR SUCCESS & TAKE
BLAME FOR FAILURES
HAVE SMALL TALK
GREET BY NAME
ALWAYS ENCOURAGE
MANAGING TEAM CONFLICTS
MODULE FIVE
YOUR GREATEST CHALLENGE AS
LEADER
DEALING WITH CONFLICT
AMONGST YOUR TEAM
UNRESOLVED CONFLICT LEADS TO
LOW PRODUCTIVITY
OPERATIONS MESS UPS
RESOLVING TEAM
CONFLICTS
BE IMPARTIAL BETWEEN
EMPLOYEES
LISTEN - ALLOW
EMPLOYEES TO GET
THEIR POINTS ACROSS
SPEAK TO CONFLICTING
PARTIES - INDIVIDUALLY
& PRIVATELY
LATER DISCUSS THE
ISSUE WITH THE GROUP
FOR SOLUTION
RESTATE - THE TEAM’S
PURPOSE / GOALS
REMIND - EACH IS
VALUED & HAS A ROLE
TO PLAY
ENSURE ALL PARTIES
ARE HAPPY WITH
SOLUTION
LESSONS LEARNED -
GUIDELINES FOR
FUTURE CONFLICT
MANAGEMENT
COMMUNICATION FOR TEAM LEADERS
MODULE SIX
MAKE IT EASY FOR
EVERYONE TO
UNDERSTAND THE
MESSAGE
AVOID BEATING AROUND
THE BUSH
EVADE LONG
WINDEDNESS
ASK QUESTIONS
ESTABLISH CLARITY
ABSTAIN UNNECESSARY
MEETINGS
STICK TO AGENDA / TIME
DEPENDING ON THE
SITUATION,
COMMUNICATE VIA
FACE TO FACE
EMAIL
CALLS
SOCIAL NETWORK
AUTHORITY DOES NOT
JUSTIFY ABUSE
GIVE & TAKE RESPECT
BE ENGAGED
DON’T INTERRUPT
FOCUSSED ATTENTION
CLARIFY
MOVING UP THE LEADERSHIP
MODULE SEVEN
PEOPLE FOLLOW YOU BECAUSE THEY
HAVE TO
L1 - POSITION
RIGHTS
POWER COMES WITH JOB TITLE
MORE OF A BOSS - NOT A LEADER
RELY ON RULES, POLICIES & ORG
CHART
PEOPLE FOLLOW YOU BECAUSE THEY
WANT TO
L2 - PERMISSION
RELATIONSHIP
BUILDS RELATIONSHIP WITH STAFFS
TRUST IS DEVELOPED
BOSS TURNS LEADER - HAS INFLUENCE
PEOPLE FOLLOW BECAUSE OF WHAT YOU
HAVE DONE FOR THE ORGANIZATION
L3 - PRODUCTION
RESULTS
SHOWS RESULTS - GAINS CREDIBILITY
WORK-MORALE-PROFIT - GOES UP
STAFFS - PERSONAL DEVELOPMENT
PEOPLE FOLLOW BECAUSE OF WHAT YOU
HAVE DONE FOR THEM
L4 - PEOPLE DEVELOPMENT
REPRODUCTIONS
EMPOWER STAFFS
TEAM WORKS GOES HIGH LEVEL
FOLLOWERS BECOME LEADERS
PEOPLE FOLLOW BECAUSE OF WHAT YOU
ARE AND WHAT YOU REPRESENT
L5 - PINNACLE
RESPECT
REQUIRES HIGH LEVEL OF TALENT
DEVELOP PEOLE TO LEVEL 4 LEADERS
GAINS HIGH REPUTATION - LEGACY
THANK YOU
APPLIED KNOWLEDGE IS POWER

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Personal Development & Leadership Skills