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NGN voice corporate seminar avaya
1. The Evolution of Collaboration
Richard Bennett
Director - Unified Communications and Collaboration
2. The way WE
Communicate, Collaborate and Share
has evolved….
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3. Future Business Priorities Require
Innovation
2010 2013
Improving business Creating new products or
1 processes 1 services (innovate)
Reducing enterprise costs Improving business
2 2 processes
Increasing the use of Attracting & retaining new
3 information / analytics 3 customers
Improving enterprise Creating new sources of
4 workforce effectiveness 4 competitive advantage
Attracting & retaining new Increasing the use of
5 customers 5 information / analytics
Source: Gartner 2010
New people and roles must collaborate
faster across the enterprise
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4. Industry Collaboration Roadmap
Collaboration: Federation Beyond Enterprise
Applications: Integrated Experience
Business Process: Dynamic Communities
Business Process: Find and Connect
Optimisation: Unified Communications
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6. Adoption of Collaboration
Each customer has their own incremental journey
Business Transformation Bus. Impact Bus. Impact
Soft $ Hard $
Incorporate work assignment Soft $ Hard $
and managed workflow
Integrate communications into
business applications Targeted Applications
Inter-enterprise collaboration
Simplify and personalize
Measure, analyze, optimize customer and user experiences
Rapidly deploy targeted
Context Driven mobility, UC clients, video,
Enterprise conferencing – to right users
Drive group productivity with
video and shared work spaces.
Enable multi-modal contact
Consolidate centers, social networking
Expand customer self service
Lower TCO
everywhere – speech, web,
Reduce communication costs video, social widgets
Consolidate applications Bus. Impact
Evolve to session-based Soft $ Hard $
architecture
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7. Integrating the user adoption and user
experience
Empowering different USER Enabling people-first
roles and processes collaboration that
Productivity
within a common Ease of use
enhances user and
UC architecture Speed and Choice customer experiences
Effectiveness
BUSINESS CORE SERVICES
Accelerated processes Business agility
Customer satisfaction Openness and flexibility
Responsiveness Lower costs and risks
Time to market Investment protection
MANAGEMENT
Lower TCO, Simplicity, Security
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9. Avaya Portfolio Differentiation
Web
Conferencing Video
Conferencing
Audio
Conferencing x
IM
Presence
Unified
IPT Messaging
Context Driven Ubiquitous
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10. Flare on iPad in a Mobile Environment?
Flare securely connected ,via Sipera UC-Sec, to the Enterprise
Other apps using the Internet
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12. The Right Experience For Every Person
Socially
Integrated
Visual team Back office
Power collaborators collaborators Mobile and home
collaborators collaborators
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Notes de l'éditeur
But UC is more than IPT, it includes presence, IM, video conferencing and web conferencing to truly enable context drive collaboration