This document discusses case management, including defining case management, the case management process, and the roles and responsibilities of case managers. It describes the key stages in case management as assessment, planning, implementation, coordination and monitoring, advocacy, and termination. It also covers preparing for and facilitating case management meetings, maintaining appropriate boundaries, and protecting client rights and self-determination. The overall aim of case management is to empower clients by organizing services to holistically meet their needs through accountable and coordinated support.

1. Develop, facilitate and monitor all aspects of case management