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CTSO Chapter
advisor MODELS
What speaks to you?
Managing the gap
Expectation Behavior
GAP
WHEN THERE IS A GAP
• Gossip
• Holding It All In
• Acting Out
• Resentment
• Distrust
• Lower Confidence
• Frustration
• Disengagement
• People Make Up
Info
• Bad Info Circulates
• Decisions Made
on Poor
Information
• Poor Action Taken
Closing the Gap
EXPECTATIONS
• Are they clear?
• Communicated?
• Monitored
• Reinforced
• Celebrated
BEHAVIOR
• Are they accepted?
• Understood?
• Demonstrated
• Feedback
• Reported
Keys to the GAP:
1. Believing the Best
2. It’s a Two Way Street
OUR GAP GOAL
GAP
Expectation = Satisfaction
Behavior
Believing the Best Know Expectation
Do One More Thing
Make Sure It’s Known (humbly)
GAP
Being a ctso advisor is the
best thing you can do for
your students
because being in a
CTSO is the best
thing a student can
do for their future!
Ryan Underwood
ryan@teamtri.com

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CTSO Chapter Advisor Training Models

  • 3.
  • 4.
  • 5.
  • 6.
  • 8. WHEN THERE IS A GAP • Gossip • Holding It All In • Acting Out • Resentment • Distrust • Lower Confidence • Frustration • Disengagement • People Make Up Info • Bad Info Circulates • Decisions Made on Poor Information • Poor Action Taken
  • 9. Closing the Gap EXPECTATIONS • Are they clear? • Communicated? • Monitored • Reinforced • Celebrated BEHAVIOR • Are they accepted? • Understood? • Demonstrated • Feedback • Reported Keys to the GAP: 1. Believing the Best 2. It’s a Two Way Street
  • 10. OUR GAP GOAL GAP Expectation = Satisfaction Behavior Believing the Best Know Expectation Do One More Thing Make Sure It’s Known (humbly) GAP
  • 11. Being a ctso advisor is the best thing you can do for your students because being in a CTSO is the best thing a student can do for their future!