Contenu connexe Similaire à This is Service Design in 25 useful tools (20) This is Service Design in 25 useful tools1. This is Service Design
in 25 useful tools
Tijs Wilbrink
Methods from `this is
service design thinking`
2. All service design methods in one overview
The profession of service design
has lately been enriched with several
methods and tools.
This is an overview of available
methods and tools to design better
customer experiences.
This document is best used with a
problem of opportunity in mind, and
select your best next step from the
variety of available methods.
4. Chapter 1 of 3
Using service design tools for exploration
Distinctive
customer experience
Valuable
services
New market
opportunities
5. Tools for Exploration
#1 Stakeholder mapping to plan for influence and change
Visual
representation of
stakeholders to
analyse and plan
upon.
16. Chapter 2 of 3
Using service design tools to create and reflect
18. Tools to Create and Reflect
#13 Ask “what if”-questions to provoke thinking
19. Tools to Create and Reflect
#14 Design scenarios as alternative futures
21. Tools to Create and Reflect
#16 Play with desktop walkthroughs to make it visible
23. Tools to Create and Reflect
#18 Create a safe environment with service staging
24. Tools to Create and Reflect
#19 Develop fast and responsive with agile methods
25. Tools to Create and Reflect
#20 Use co-creation to involve other stakeholders
26. Chapter 3 of 3
Using service design tools for implementation
Notes de l'éditeur http://www.slideshare.net/anandsubramaniam/stakeholder-mapping-1772895
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