Passenger Survey 2012: How technology eases travel stress - webinar
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his year marks the 7th Passenger Self-Service Survey, co-sponsored by Air Transport World and SITA. Carried out at six major international airports in key regions of the world, the survey represents passenger opinions about technology used throughout the journey. It provides valuable insights into future IT strategic thinking and trends across the air transport industry. The 2012 Passenger Self-Service Survey addresses the following areas: Do passengers want more self-service? Is mobile self-service at a tipping point? Are passengers ready to buy using mobile phones? Is social media the channel of the future?
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Passenger Survey 2012: How technology eases travel stress - webinar
- 2. AGENDA DO PASSENGERS WANT MORE SELF-SERVICE? IS MOBILE SELF-SERVICE AT A TIPPING POINT? SOCIAL MEDIA – THE CHANNEL OF THE FUTURE? 2 | 2012 Passenger Self-Service Survey | © SITA
- 3. DO PASSENGERS WANT MORE SELF- SERVICE? 3 | 2012 Passenger Self-Service Survey | © SITA
- 4. WHAT DO PASSENGERS GET STRESSED ABOUT? 4 | 2012 Passenger Self-Service Survey | © SITA
- 5. SECURITY, TRANSFER AND CHECK-IN CONSIDERED MOST STRESSFUL 5 | 2012 Passenger Self-Service Survey | © SITA
- 6. PASSENGERS’ PRIORITIES FOR TECHNOLOGY ADOPTION 6 | 2012 Passenger Self-Service Survey | © SITA
- 7. PASSENGERS’ PRIORITIES FOR TECHNOLOGY ADOPTION 68% Used self-service check-in on the day of travel 7 | 2012 Passenger Self-Service Survey | © SITA
- 8. DEPLOYMENT OF NEW SELF- SERVICE OPTIONS UNDER WAY! Source: Airline/Airport IT Trends survey 2012 8 | 2012 Passenger Self-Service Survey | © SITA
- 9. IS MOBILE SELF-SERVICE AT A TIPPING POINT? 9 | 2012 Passenger Self-Service Survey | © SITA 2011
- 10. SMARTPHONE PENETRATION AMONG PASSENGERS SOARS 10 | 2012 Passenger Self-Service Survey | © SITA
- 11. MOBILE SELF-SERVICE READY FOR TAKE OFF 11 | 2012 Passenger Self-Service Survey | © SITA
- 12. MULTI-CHANNEL HERE TO STAY 12 | 2012 Passenger Self-Service Survey | © SITA
- 13. WEBSITE BOOKINGS DOMINATE, BUT MOBILE BOOKING SET TO GROW By 2015, airlines expect to sell 12% of tickets through mobile, social media and kiosk* *Airline IT Trends survey 2012 Base: Channel used for booking tickets on the day of travel 13 | 2012 Passenger Self-Service Survey | © SITA
- 14. DIFFERENT REGIONS – DIFFERENT ATTITUDES 14 | 2012 Passenger Self-Service Survey | © SITA
- 15. PASSENGERS CAUTIOUS ABOUT MOBILE ADVERTISING 15 | 2012 Passenger Self-Service Survey | © SITA
- 16. MOBILE ADVERTISING: “MY WAY PLEASE” 16 | 2012 Passenger Self-Service Survey | © SITA
- 17. DIFFERENT DEPLOYMENT LEVELS Mobile Commerce Mobile Self-Service Source: Airline/Airport IT Trends survey 2012 17 | 2012 Passenger Self-Service Survey | © SITA
- 18. SOCIAL MEDIA – THE CHANNEL OF THE FUTURE? 18 | 2012 Passenger Self-Service Survey | © SITA 2011
- 19. MAJORITY OF TRAVELERS ARE ALREADY ACTIVE ON SOCIAL MEDIA 80% of 18-24 year olds are on social media 19 Source: http://www.socialbakers.com/facebook-statistics/ | 2012 Passenger Self-Service Survey | © SITA
- 20. HEALTHY INTEREST, BUT NOT AS STRONG AS MOBILE, YET...? 20 | 2012 Passenger Self-Service Survey | © SITA
- 21. AIRLINES AND AIRPORTS DEPLOYMENT PRIORITIES DIFFER Source: Airline/Airport IT Trends survey 2012 21 | 2012 Passenger Self-Service Survey | © SITA
- 22. Open Q&A 22 | 2012 Passenger Self-Service Survey | © SITA