1. Presentation of the international 2-year project
HEI-UP
Improvement of Business Process
Management in Higher Education
Institutions
BPM Summit EE 2013
T. Rozman, I. Ruseva, M. Tsvetkova

2. Presentation of the award winning
project

3. Section 1: Company description
 HEI-UP CONSORTIUM consists of 7 project partners
from
 Austria (IMC FH Krems, ISCN)
 Slovenia (BICERO Ltd, DOBA Faculty)
 Bulgaria (AUBG)
 Lithuania (WLBC)
 Poland (SZSWBC)
 2 international consulting companies
 5 private business faculties

4. Section 2: Case Study Summary
Info
 Target: Higher Education Institutions (HEIs) in EU (and wider)
HEI management:
 dean, programme director, CIO, CEO, HRM, CRM, CTO, QM, PM, CFO.
Students of management or similar:
 potential, studying, graduated.
Teaching staff
 internal, contractual.
External stakeholders of HEIs:
 agencies, subcontractors.
 Project duration: 2 years (oct. 2012 –dec. 2014)

5. Section 3: Project evaluation
(results)
 The purpose: To improve the visibility of HEI processes to all
stakeholders: management, students, professors,
 Objectives: http://www.bpm-hei.eu/index.php/about-the-project
 Results:
 RESEARCH ABOUT BPM STATE and KNOWLEDGE IN HEIs
 PROCESS FRAMEWORK for HEIs
 THE INTERNATIONAL CONSORTIUM
 TRAINING MATERIALS
 E-LEARNING platform (150 participans from mostly EE EU and other
countries: SI, AT, PL, LT, BG, SRB, CRO, UAE)
 THE ECQA CERTIFICATION (BUSINESS PROCES PROFESSIONAL for
HEIs)

6. Section 3: results
HEI process framework
2nd level:
Process groups
1st level: Key process
areas

7. Section 3: results
The learning materials
 The learning materials consist of 5 learning elements:
 U1.E0. Introduction,
 U1.E1. Teaching processes,
 U1.E2. Studying processes,
 U1.E3. Research processes,
 U1.E4. Development processes,
 U1.E5. Management and supporting processes.

8. Section 3: results
The certification system
ECQA Certified Business Process Manager:
Management Systems, Managing BPM projects, BPM and
Modelling, Documenting Business Processes,
Choosing your BPM tool/platform, Human factors in
BPM, Motivating people for process change
This is 2nd level certification and it covers the BPM
methodology.
ECQA Certified Business Process Professional
in Higher Education Institutions:
Teaching processes, Studying processes, Research
processes, Development processes, Management and
supporting processes
This is 1st level certification and it covers the content of the
processes.
Lifelong learning:
BPM
Competencies
clustering
EU wide
certification

9. Section 3: results
The course
 The course is available as blended type of the training:
 e-learning part:
 5 weeks course (incl. examination),
 gives a broad overview of the HEI processes,
 available in Moodle LMS,
 exchange of international experiences,
 Includes: learning materials, webinars, multimedia, interaction between
participants, practical assignments, weekly tutors
 optional - coaching part:
 analysis of specific processes in your HEI,
 live 90 -180 min. sessions.
150 e-learning
participants so far
(sept-nov 2013)
100 participants so
far (apr-nov 2013)

10. Section 3: results
The course for managers

11. Section 4: BPM Project
deployment
 Methodology:
 For HEI processes identification: quantitative (survey) and qualitative (live focus
groups and virtual collaborations)
 Process mapping: Process landscape methodology (ARIS), BPMN (examples of
process models)
 Process description: ISO9001 compliant (process map, activities description, key
perfomance indicators, outputs, inputs, references, roles)
 Technology:
 ARIS Express (process models)
 Google Docs, Spreadsheets, Presentations (teamwork on training materials and
process descriptions)
 Intially unplanned results (extra):
 Mapping of ECQA (European Certification and Qualification Association)
processes
 Re-definition of Content Management processes at DOBA Faculty

12. Be a part of it!
 Subscribe to our newsletter to receive BPM and other
management related goodies:
 Subscribe here
 LinkedIn groups (join to likeminded)
 Business Process Manager
 Business Process Manager in HEIs
 Apply for the on-line training to access the HEI process
framework:
 Training info and registration
 Preview
 Project information:
 www.bpm-hei.eu

13. Reference to authors
Training Material version 2013 was developed within the international consortium “Certified Business
Process Manager for Higher Education Institutions Committee (HEI-UP-TMC)”:
• This presentation: Dr. Tomislav Rozman, BICERO, Business Informatics Center Rozman Ltd.,
Slovenia (partner, idea),
• IMC Fachhochschule Krems, Austria (Applicant partner),
• DOBA Faculty of Applied Business and Social Studies Maribor, Slovenia (partner),
• I.S.C.N. International Software Consulting Network LTD (partner),
• Vakaru Lietuvos verslo kolegija, Lithuania (partner),
• SZCZECINSKA SZKOLA WYZSZA COLLEGIUM BALTICUM, Poland (partner),
• American University in Bulgaria, Bulgaria (partner).
Development of Training Material was funded with the support of the European Commission under:
LIFELONG LEARNING PROGRAMME, Erasmus Multilateral
Contract no.: 2011-3846/001-001, Project no.: 518035-LLP-1-2011-1-AT-ERASMUS-ECUE
This publication reflects the views only of the authors, and the Commission cannot be held responsible
for any use which may be made of the information contained therein.