This session will provide an opportunity to other training professionals to learn more about how to create a culture that will demonstrate intent in regard to developing leaders using the components of emotional intelligence (EQ). This session aims to answer why EQ is important in today’s leaders. Participants will engage in a class activity to better understand how they can use emotional intelligence in their own roles, why to use it in leadership development and how to get started within their own organizations.
Marketing Management 16th edition by Philip Kotler test bank.docx
Emotional Intelligence and Leadership
1. The author’s affiliation with The Cincinnati Insurance Companies and Arby’s Restaurant Group is provided for identification
purposes only, and is not intended to convey or imply Cincinnati Insurance’s / Arby’s Restaurant Group concurrence with, or
support for, the positions, opinions, or viewpoints expressed by the author.
2. “Emotional Intelligence refers to the
capacity for recognizing our own
feelings and those of others, for
motivating ourselves, and for
managing emotions well in
ourselves and our relationships.”
By Daniel Goleman
3.
4.
5. Conventional Performance
• Sign of weakness
• No place at work
• Avoid emotions
• Avoid emotional people
• Pay attention to thoughts
• Distract us
• Barrier to control
• Undermine authority
High Performance
• Sign of strength
• Essential in business
• Emotions trigger learning
• Seek out emotional people
• Listen for emotion
• Motivate us
• Build trust and connection
• Generate influence with
authority
6. Self Awareness: Understanding yourself / emotions
Self Management: Ability to manage yourself / emotions
Social Awareness: Understanding others emotions /
Empathy
Social Skill: Ability to manage others emotions
Self Motivation: Confidence / resilience to bounce back
17. “…The people who will become the leaders, the people who will
become the star performers, are the ones who have the strengths
in the key emotional intelligence abilities."
Daniel Goleman, Ph.D.
Founder, Emotional Intelligence Services
18. 90% of top performers are also high in emotional intelligence
Leaders at a top-five US government agency experienced a 63%
improvement in quality of their relationships
Leaders at one of the largest US not-for-profit health systems
experienced a:
93% improvement in their ability to handle conflict effectively.
57% improvement in their ability to deal effectively with change.
54% improvement in their ability to communicate clearly and
effectively.
20. Brilliant TED Talks That
Will Boost Your Emotional
Intelligence
Kelly McGonigal: How to
make stress your friend
Arianna Huffington: How to
succeed? Get more sleep
Laura Trice: The power of
saying thank you
Daniel Goleman: Why aren't
we more compassionate?
Mandy Len Catron: Falling
in love is the easy part
21. For leaders who excel in emotional intelligence, the
sky is the limit not only for yourself, but for your
people.
Notes de l'éditeur
Define emotional intelligence
It’s not touchy, feely, it’s not being cold or not showing emotions
It’s about knowing how we and others feel
Knowing how to use our passions to motivate ourselves and others
It’s about our ability to understand and use the power of our emotions wisely
5 Competencies of EQ Defined
Self Awareness – understanding yourself / emotions
Self Management – ability to manage yourself / emotions
Self Motivation – confidence / resilience to bounce back
Social Awareness – understanding others emotions
Social Skill – ability to manage others emotions
Exercise – list as many emotions / feelings as you can
4 Primary Emotions – Mad, Sad, Glad and Scared
As we are more self aware, we are better able to identify emotions…not to dwell on but to overcome and be more understanding
Self Awareness
Ability to understand our emotions and impact on performance and relationships
Realistic evaluation of our strengths and limitations
Ability to maintain a positive sense of self worth
Why understand our emotions?Can’t change behaviors if we don’t understandOur behaviors are driven by emotions
Have you ever responded to a situation based on an emotion and not realize it?
We are not always aware of how our behaviors affect others
Self Management
Ability to keep disruptive emotions and impulses under control
Manage ourselves / responsibilities
Skill at adjusting to changing situations
Overcoming obstacles
Stanford University Study4 year olds and marshmallows that highlight impact of self management choice between eating 1 marshmallow now or wait 15 min and eat 2 children who waited averaged 210 points higher on SAT children who did not wait, showed tendencies to be irritated easily, pick fights and have more stress
Goal setting rule – don’t sacrifice what you want now for what you want the mostThat’s what self management is all about
Hot buttons – what causes us to lose control? Traffic? Email rudeness
How do we control response?Avoid triggering events (don’t discuss when tired or hungry) put things in perspective respond intentionally verses reactively – the one thing we can do have is control!
Self Motivation
Confidence to pursue goals – resilience to bounce back
Passion for feedback – genuine
Optimism regarding ability to succeed
Initiative to grow
Choose your attitudeBelieve that you can and take accountability
Determination and resourcefulness beats talent
Mistakes not as failures, but as opportunities for growth
Resilience to overcome, don’t allow setbacks to derail us
Successful people, do they hit a homerun every time? Always make the right decision?
Examples of setbacks? 360 feedback, don’t dwell on the 1 or 2 negative comments
How changing your perspective can change your motivation
Social Awareness
Skill at sensing others emotions / their perspective
Ability to recognize their needs
Putting the needs of others ahead of our needs – being genuine
Key to social awareness – Listening
Barriers to listening? External and Internal? Get examples External – noise, visual distractions, setting, fidgeting, appearance, mannerismsInternal – closed minded, judging, boredom, preconceptions, impatience, time, ego
Be aware of barriers and work to eliminate as many of them as possiblewe are all good listeners when everything is going greatwhen pressure is on…another story! We don’t listen, when we need to be listening the most
What are some characteristics of active listening?eye contact, nodding, repeating, full attention, don’t interrupt, ask good questions
Example: Orange
People think that there has to be a winner and a loser – they struggle when we can simply negotiate
Two sisters fought over an orange – the intelligent response would be to cut the orange in half, but because they talked about what they both wanted and actually listened to one another, they realized that one sister wanted the orange peel to make a cake with, while the other sister wanted to simply make orange juice ---- emotional intelligence at it’s best!
Active listening:
Hear – respond
Hear – understand – think/interpret – respond
Listen with more than our ears – listen with our eyes and hearts
Intuition? Who is good at this? Is this a special ability?when you walk into a restaurant or a meeting, can you feel the atmosphere or morale?
Exercise – Video Clip: test your intuition (clips without volume)
We all have the ability – emotions don’t just go away
Social Skill
Ability to take charge and inspire
Defuse disagreements and orchestrate resolutions
Raise the skills of others through feedback and guidance
Not enough to just identify the emotions – we have to care enough to do something about them
It’s not just the “right thing to do”
Harvard Business Review research shows that leaders that are optimistic, sincere and others focused have higher profit margins
Leaders are the key source of the tone of an organization
What are you building when you build trust and relationships? Loyalty
For leaders who excel in emotional intelligence – the sky is the limit not only for yourself, but for your people
Emotional Intelligence is more of a predictor than IQ
IQ is the threshold, it gets you in the game, but EQ allows you to achieve the best results
Something to remember as we talk through this today
Common sense is not always so common
Studies have found that EQ
Is a required competency for effective leaders
Is the #1 predictor of professional success and personal excellence
Affects organizational profitability and performance
Selection - Corporations are listing emotional competencies as criteria for new hires.
Success - Emotional competencies have been found to be the best differentiators between average and star performers
TalentSmart tested emotional intelligence alongside 33 other important workplace skills, and found that of all the people they studied at work, they found that 90% of top performers are also high in emotional intelligence.
Increased employee tenure
Increased job satisfaction
Job and company engagement
Improved bottom line
On the flip side, just 20% of bottom performers are high in emotional intelligence.
Increased Performance and Bottom Line Results
Emotional intelligence can be developed over time…maturity. Training, coaching and feedback can also substantially improve Emotional Intelligence.