Presentation made at Inforum 2012 in Denver, CO.

1. Optimizing ProcessFlow Integrator for
Faster People and Technology Results
Tim Salaver, MBA, PMP, CSSMBB
Manager, Corporate Systems
The Cheesecake Factory Incorporated

2. About Us
 The Cheesecake Factory Incorporated created the upscale
casual dining segment in 1978 with the introduction of its
namesake concept
 The Company operates 171 full-service, casual dining
restaurants throughout the U.S. in 37 states plus D.C.
157 restaurants under The Cheesecake Factory® mark
13 restaurants under the Grand Lux Cafe® mark
One restaurant under the RockSugar Pan Asian Kitchen® mark
 The Company operates two bakery production facilities in
Calabasas Hills, CA and Rocky Mount, NC that produce
over 70 varieties of quality cheesecakes and other baked
products
 32,200 Employees
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3. Our Products and Services
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4. Learning Objectives
 During this session, attendees will
learn:
About ProcessFlow Integrator’s (PFI)
capabilities in developing end-to-end
process cycles
About The Cheesecake Factory
people, processes and technologies
used to build our PFI’s
How to use PFI’s within a structured
development environment
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5. Our Lawson History
2000 – Installed Lawson Financials 7.2
2001 – Installed Lawson HR 7.2
2004 – Upgraded Lawson Environment to
8.1 and Financials/ HR to 8.0.3
2004 – Installed Lawson Supply Chain
8.0.3
2010 – Upgraded to Lawson Apps 9.0.1.3
and LSF 9.0.1.3
2010 – Initiated PFI Development
2011 – Upgraded to LSF 9.0.1.6
2012 – Implementing Position
Management and Cheesecake
Self-Service
5 Copyright © 2011 Infor/Lawson. All rights reserved.

6. TCF Lawson Eco-system
 20 Lawson Modules
 61 Applications and Services
2 Cloud-based Applications
39 External Applications and Services
20 Internal Applications and Services
 366 Interfaces and Integrations
 Corporate Systems Architecture Documentation
Lawson Global Context Diagram
Application Architecture
Interface Architecture
Data Flow Diagram
Desktop Procedures
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7. Our Business Challenges
“Our upgrade to Lawson 9.0.1 allowed us to build automated
end-to-end processes moving 40 million
transactions, increasing the business capabilities through
PFI”
Before After
 150 manual and desktop-  Finance & HR data loaded more
based processes efficiently
 Notifications are sent from kick-off
 Reactively correcting processes
1,500 errors
 Errors corrected prior to import
 45 systems and into Lawson
applications required ETL
processes  Increased data integrity
Coexistence with customers’  PFI became ETL platform and
existing processes primary trigger solution
 Users had access to raw  Increased controls by eliminating
data files which could be user access to raw data files
manipulated
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8. Our Solution: Leverage Lawson PFI!
 Solve Standard Workflow Opportunities then…
 Get Creative!
Leverage PFI for Large Data Set Processing
Leverage PFI to Manage Processes Requiring Activities From Many
Systems, Solutions, and/or Services
Leverage PFI as a Trigger
 Build reliable and scalable solutions that improve
efficiencies, drive effective processes and move accurate
and consistent data
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9. PFI for Large Data Set Processing
 Leveraged PFI’s Event Driven Service Bus Architecture
 Granular services strung together to form a broader
enterprise service including:
Invoking Transaction-based Lawson jobs
Invoking SQL Code for large scale data manipulation
Invoking SSIS for data transfers
Invoking DTS for large scale data mapping
Invoking technology that is better suited for large data sets
 PFI is scalable to the resources of the
tools, technology, infrastructure and architecture
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10. PFI For Process Management
 Leveraging Lawson forms and data
 Notifications
ProcessFlow
 Approval Routing Application
Runtime
 Transfers of Records Invoke Trigger
Connector
PFI Designer
built Business
PFI code to RMI
Process
Service initiate
 Audit Trail process PFI APIs
Activity
Nodes
 Records based processing
Adapter
Update RMI
Update object
Application status, e.g
Application
. APIs, MI
Approved programs, Web
Services or
Lawson
Adapters
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11. PFI with Design Studio As A Trigger
 When needing technology collaboration
 When processing is better suited for another technology
 When relying on set based processing (SQL Node)
 As a standard front end for user initiated tasks (Design
Studio interface)
 When using third party scheduling tools
Leveraging PFI for end-to-end processing will
determine when to use PFI as the trigger and allow
for better suited technologies like DTS or SSIS for
heavy data processing
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12. TCF ProcessFlow Integrator Applications
Inbound Outbound
 Purchasing  Regulatory Reports
Card, Utility, R&M, and Capex  Management Reports
Payment Processing
 401K Employee Information
 Restaurant Back-office
Integration  Positive Pay
 Invoice Imaging Report
 Contract Invoice Administration
 Invoice Remittance Report
 T&E Expense Distribution and
payment  TALX Export
 Lawson Security  AP160 ACH processing
 Payroll Time Load
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13. Example: From Restaurant to Corporate
 PFI kicks off Data
Transformation Service
(DTS) process to map
restaurant records for AP
and GL inbound
processing
 Once the conversion files
are created another PFI is
run to process AP520
 Invoice Conversion
 Distribution Conversion
 The PFI also processes
GL165 for 4 trans types
 From one input file to five
output files, the PFI
processes over 50,000
records each week
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14. Example: From Restaurant to Corporate
The Opportunity
 Over 7,000 invoices are processed in the restaurants for
payables management.
Went through normal AP520 job with a file conversion performed in
excel
There were several jobs to process all the invoices for batches of
restaurants so this was time-consuming
 The data from the restaurants created invoices as well as
journal entries
 No visibility to invoice errors, requiring manual
reconciliation from restaurants to corporate
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15. Example: From Restaurant to Corporate
 DTS package maps
the conversion files
for AP520 and GL165
 Job is performed
weekly to convert
back-office data to
Lawson invoices and
journal entries
 The PFI process
takes 20 minutes for
7,000+ invoices with
22,000 distributions
from 171 restaurants
throughout the US
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16. Example: Time Load Prep
The Opportunity
 Each restaurant has 180 – 200 hourly employees.
 Time records stored in POS systems as employees clock
in/out
 Processed weekly
 Over 65,000 records are generated by the restaurants and
transmitted to corporate
Individual PR530 jobs were time-consuming
Errors/exceptions processed separately
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17. Example: Time Load Prep
 Runs automatically continuously to pull in time data from
170 locations over a 12 hour period with no intervention
 The job is scalable
17 Copyright © 2011 Infor/Lawson. All rights reserved.

18. Example: From Corporate to Restaurant
The Opportunity
 Over 100,000 employee personnel transactions are
processed annually in the company’s decentralized
restaurant POS system
 New hires were processed into an MS Access database
which created the Employee Load PFI
Significant turnover in the restaurant industry creates a large number
of HR Personal Actions (i.e. Hires, terms, transfers, profile changes)
 Employee data was entered on a form and entered
manually into two systems
 Not Real-time
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19. Example: From Corporate to Restaurant
 Cheesecake Self-Service (CSS)
 Replace restaurant POS HR functionality
 Develop HR Self-Service functionality similar to MSS to process
manager activities, drive employee personnel actions, implement
position management, and interface with restaurant POS system
 PFI’s drive real-time technology to process 100,000+ annual personnel
events for 32,000+ employees
Position Adds
Employee Inquiry
New Hires
Primary Position Change
Employee Borrows
Employee Transfers
Employee Profile Changes
Address
Emergency Contact
Employee Terminations
Automated Lawson Security Provisioning of 700-800+ users through PFI
Manager Proxy Functionality
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20. Example: From Corporate to Restaurant
Core MSS
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21. PFI Enables Full End-to-End Process
Integration and Automation
 PFI is an excellent platform for application integration
 Efficient and effective use of people, process and technology resources
 Rapid company growth created automation opportunity
 Scalable
 Users process thousands of records at the click of a mouse
 Saves time
 Core Lawson application functionality heavily used within PFI’s
 High-volume Processing
 Windows technology complements Lawson tools
 Microsoft Data Transformation Services (DTS)
 Microsoft SQL Server Integration Services (SSIS)
 Transact SQL
 PFI Standards and Procedures
 Accurate and consistent data
 PFI’s have limited the need to modify core Lawson functionality
 The Cheesecake Factory continues to stretch Lawson’s capabilities
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22. TCF- Summary of Improvements
Examples Manual* Automated
From Restaurant to Corporate: 7,000
3 days Less than 20 minutes
restaurant invoices
Time Load Prep 4 days Less than 12 hours
Employee Load 1 day Less than 2 minutes
Payment Reconciliation Did not exist Less than 5 minutes
From Corporate to Restaurant:
7 to 31 days Less than 9 minutes
100,000 Personnel Transactions
Regulatory Reports 1 month Less than 2 minutes
Lawson Security set-up (per person) 2 hours Less than 2 minutes
*Not done completely manual as Lawson standard jobs were used, but each step/job had to be processed individually.
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23. The Development Team and Inforum 2012
Presentation Credits
 Presentation created by
 Tim Salaver, Manager, Corporate Systems, The Cheesecake Factory
 Troy Thompson, Director, Corporate Systems, The Cheesecake Factory
 PFI development by
 Troy Thompson, Director, Corporate Systems
 Shaurav Ojha, Systems Analyst, The Cheesecake Factory
 Damon Harvey, Systems Analyst, The Cheesecake Factory
 George Graham, Consultant
 Eugene Sarabia, Consultant
 Bill Alt, Senior Consultant, Xerox Consultant Company, Inc. (ACS)
 Presentation contributions from
 Jim Rasmussen, SVP, Technology and CIO
 Cheryl Slomann, VP, Finance and Controller
 Ashley Hanscom, Director, Accounting and Financial Reporting
 Horace McCoy, Business Analyst, Corporate Systems
 Lisa Shaw, Payroll
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24. Q&A
Tim Salaver, MBA, PMP, CSSMBB
Manager, Corporate Systems
Information Technology Department
The Cheesecake Factory
tsalaver@thecheesecakefactory.com
(818) 871-5891
www.thecheesecakefactory.com
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25. 25 Copyright © 2011 Infor/Lawson. All rights reserved.