Kamu: reconciling DevOps and ITSM/ITIL

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DevOps and ITSM intersect, they fit one model, they can be reconciled - we need to find the common ground. See http://www.itskeptic.org/content/unified-theory

Technologie

It is fair to say my position on DevOps was becoming entrenched
image © Canstockphoto.com

Terminology

Service Management
ITSM
ITIL
DevOps

ITSM / ITIL DevOps
• Conservative, old • Liberal, modern,
school, formal informal
• Authoritarian, • Empowering,
restrictive, limiting liberating, laisse faire
• Slow, cumbersome • Fast, nimble
• Stupid, unthinking • Smart, considered
• Old, dated, past it • New, fresh
• Prevents value • Enables value

ITSM / ITIL DevOps
• Wise, experienced, • Liberal, modern,
scarred informal
• Generally accepted, • Empowering,
sensible liberating, laisse faire
• Adaptable • Fast, nimble
• Sensible • Smart, considered
• Accumulated, learned • New, fresh
• Protects value • Enables value

ITSM / ITIL DevOps
• Wise, experienced, • Foolish, rash, naive,
scarred brash
• Generally accepted, • Wild, rebellious, anti-
sensible authority
• Adaptable • Uncontrolled, chaotic
• Sensible • Fixated, unthinking
• Accumulated, learned • Trendy, faddish
• Protects value • Threatens value

Gartner Hype Cycle
expectations

time

ITIL

Gartner Hype Cycle
expectations
DevOps

time

To protect and serve

image © Canstockphoto.com

My epiphany

robust anti-fragile
ITIL DevOps

fragile

https://plus.google.com/communities/100333597017661142255

image © Canstockphoto.com

http://www.itskeptic.org/content/unified-theory

A common IT operating model

• portfolio and planning
• integration: acquire&build
• suppliers and value network
• operational change and release
• service levels
• improvement / optimisation
• operations
• risk and assurance

Provider Value
network
Supplier /
broker

Strategic Strategic
sourcer innovator

Consumer Customer Colleague

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Kamu: reconciling DevOps and ITSM/ITIL

1. Kamu Uniting DevOps and ITSM

3. Terminology Service Management ITSM ITIL DevOps

4. ITSM / ITIL DevOps • Conservative, old • Liberal, modern, school, formal informal • Authoritarian, • Empowering, restrictive, limiting liberating, laisse faire • Slow, cumbersome • Fast, nimble • Stupid, unthinking • Smart, considered • Old, dated, past it • New, fresh • Prevents value • Enables value

5. ITSM / ITIL DevOps • Wise, experienced, • Liberal, modern, scarred informal • Generally accepted, • Empowering, sensible liberating, laisse faire • Adaptable • Fast, nimble • Sensible • Smart, considered • Accumulated, learned • New, fresh • Protects value • Enables value

6. ITSM / ITIL DevOps • Wise, experienced, • Foolish, rash, naive, scarred brash • Generally accepted, • Wild, rebellious, anti- sensible authority • Adaptable • Uncontrolled, chaotic • Sensible • Fixated, unthinking • Accumulated, learned • Trendy, faddish • Protects value • Threatens value

7. Gartner Hype Cycle expectations time ITIL

8. Gartner Hype Cycle expectations DevOps time

13. My epiphany robust anti-fragile ITIL DevOps fragile

14. Kamu - the journey

16. http://www.itskeptic.org/content/unified-theory

17. A common IT operating model • portfolio and planning • integration: acquire&build • suppliers and value network • operational change and release • service levels • improvement / optimisation • operations • risk and assurance

18. Provider Value network Supplier / broker Strategic Strategic sourcer innovator Consumer Customer Colleague

19. Kamu

Kamu: reconciling DevOps and ITSM/ITIL

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Kamu: reconciling DevOps and ITSM/ITIL