The document discusses the tour operations cycle which includes 8 steps: planning, contracting, costing, quotations, reservations, field operations, accounting, and evaluation. It provides details on each step, including the objectives of planning, how contracting involves negotiating supplier rates, how costing determines costs of tour components, how quotations are prepared for ad hoc tours, and how reservations are placed in advance for services. Field operations involve delivering services to travelers, accounting collects payments, and evaluation compares financial and customer satisfaction results.

1. TOUR OPERATIONS
CYCLE
PREPARED BY:
VANESSA MAGALLON

2. TOUR OPERATIONS
• The preparation and implementation of all
activities within an itinerary, within a given time
frame, within the estimated costs, in order to
meet the expectations of the paying client.

3. TOUR OPERATIONS CYCLE
1. Planning
2. Contracting
3. Costing
4. Quotations and Tariffs
5. Reservations
6. Field operations
7. Accounting
8. Evaluation

4. PLANNING
• Process of determining objectives to be achieved
whether this involve:
a. Customer satisfaction
b. Destination and community endorsement
c. Financial objectives
d. Organizational promotions

5. 1. Client profile
2. Destinations request or proposed
3. Duration
4. Category of accommodation
5. Meal plan
6. Sightseeing or activities requested or suggested
7. Mode and class of transportation
8. Ancillary services
9. Guide and/or tour escort services
10. Number of Free-Of-Charge (FOC) allowed or required

6. CONTRACTING
• Negotiating and collating from a set of identified
supplier rates that are below those published.
• Published rate – rate with built- in commissions,
quoted by the suppliers.
• Contracted rate – negotiated net rate granted to tour
operators by suppliers.

7. 1. Class/type of service/category/type of room
2. Taxes, insurance fees, Service charge
3. Applicable concessions
4. Validity of contracted rates
5. Booking and reservation procedures and
conditions
6. Cutoff period
7. Deposit payments
8. Form of payment/credit line

8. COSTING
• Determining the costs of the various components,
activities or services included in the tour package,
depending on he travelers availing the package.

9. Types of itineraries:
• Skeletal itinerary
• Technical itinerary
• Descriptive itinerary
THE COST OF THE COMPONENTS OF A TOUR
PACKAGE CAN BE EITHER:
• Fixed cost – do not change and remain constant regardless of
the number of participants.
• Variable costs – depend on the number of projected or
proposed participants.

10. QUOTATIONS
• Prepared for AD HOC tour packages.
• Prepared based on a required number of
participants and in accordance with the specific
activities, inclusions and requirements of the
client.

11. RESERVATIONS
• Placing advanced requests for available space or services
at sometime in the future and obtaining confirmation of
these.

12. When making manual reservation with
interisland shipping companies:
• Passenger/s name and numbers
• Date of Departure
• Breakdown of Accommodations
When placing manual reservations with restaurants and
other food and beverages establishment:
• Passenger/s name and number
• Date of event/function
• Number of tables
• Type of service requested
• Form of payment
• Tour guide’s name

13. FIELD OPERATIONS
• Actual delivery of services, and all activities of the
travelers from he moment of arrival to the time of
departure.

14. ACCOUNTING
• Collection of payments due from the clients, preferably
prior to the arrival and the payment due to all suppliers.

15. EVALUATION
• Comparing the performance of the organization
with the actual results of:
a. Financial results
b. Customer satisfaction