Octopus Service Level Agreements

Service Level Agreements with the Octopus Community © OCTO Technology 2008 Images by Bidulz.com

How are you challenged by MIS? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© OCTO Technology 2008 $ Flexible Excel (2006) Secured & automated MIS (2007)

Octopus project aims at mitigating those issues © OCTO Technology 2008 Costs Adaptability No license Cheaper local assistance Designed to be adaptable Develop adaptations for your clients VAR

What is a VAR? © OCTO Technology 2008 ,[object Object],[object Object],[object Object],[object Object],[object Object]

VARs and Octopus: which advantages? which contracts? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© OCTO Technology 2008 $

Short-term SLAs: Implementation through ‘target price’ ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Short-term SLAs (2): build a trust relationship ,[object Object],[object Object],[object Object],[object Object],[object Object],© OCTO Technology 2008 Target price & date Lower than expected: we retrocede half of the saved costs More than expected: we charge only half of the complementary expenses to the MFI

Long-term contracts with MFIs: Value-based Service Level Agreement © OCTO Technology 2008 ,[object Object],[object Object],[object Object],[object Object],MFI k€ 2005 2006 2007 2008 OLB 1,400 4,000 8,000 13,000 Revenues 280 800 1,600 2,500 SLA (2% of the revenues) 5 16 (2%) 32 (2%) 50 (2%)

Octopus Service Level Agreements

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