SlideShare une entreprise Scribd logo
1  sur  1
Télécharger pour lire hors ligne
One of six business intelligence solutions from
                            TCELab helping companies measure, improve and
                            valuate the health of the customer relationship
                            leading to exponential revenue growth.
                           CRDi (Customer Relationship Diagnostic) is a one
                           time customer loyalty research survey that diagnoses
                           5 key performance indicators. Used by Investors as
                           part of their customer due diligence in their investing
                           and acquisition decisions.


1 RAPid
  Customer
  Loyalty
                   6.1
  Score

2 Potential impact
  of loyalty on
  Revenue Growth
  Estimated ROI of expenditure = 47%
                                                4 Key Driver Chart
  Net Revenue Growth = $1,214,000

3 Verbatim and Sentiment
  Analysis




                                       5 Competitor
                                          Benchmarking:      54%
                                                             percentile
                                         (C-PeRk)

                            www.tcelab.com                     tcelab.com/selfassess
                                                               Want to help companies
                            Boston | Seattle | Calgary         in your portfolio? Have
                                                               them take our free
                              1.888.243.4756                   Customer Experience
                                                               Management (CEM)
                              info@tcelab.com                  Self-Assessment.

Contenu connexe

En vedette

Bobhayestcebigdatawebinar03272013 130417142258-phpapp01
Bobhayestcebigdatawebinar03272013 130417142258-phpapp01Bobhayestcebigdatawebinar03272013 130417142258-phpapp01
Bobhayestcebigdatawebinar03272013 130417142258-phpapp01Vishal Kumar
 
Customer Experience Management for Startups
Customer Experience Management for StartupsCustomer Experience Management for Startups
Customer Experience Management for StartupsVishal Kumar
 
Improving the customer experience using big data customer-centric measurement...
Improving the customer experience using big data customer-centric measurement...Improving the customer experience using big data customer-centric measurement...
Improving the customer experience using big data customer-centric measurement...Vishal Kumar
 
Big Data Introduction to D3
Big Data Introduction to D3Big Data Introduction to D3
Big Data Introduction to D3Vishal Kumar
 
Big Data has Big Implications for Customer Experience Management
Big Data has Big Implications for Customer Experience ManagementBig Data has Big Implications for Customer Experience Management
Big Data has Big Implications for Customer Experience ManagementVishal Kumar
 
Agile Data Warehouse Design for Big Data Presentation
Agile Data Warehouse Design for Big Data PresentationAgile Data Warehouse Design for Big Data Presentation
Agile Data Warehouse Design for Big Data PresentationVishal Kumar
 
Marketing Strategies & Plans of Toyota
Marketing Strategies & Plans of ToyotaMarketing Strategies & Plans of Toyota
Marketing Strategies & Plans of ToyotaJiten Menghani
 

En vedette (8)

Bobhayestcebigdatawebinar03272013 130417142258-phpapp01
Bobhayestcebigdatawebinar03272013 130417142258-phpapp01Bobhayestcebigdatawebinar03272013 130417142258-phpapp01
Bobhayestcebigdatawebinar03272013 130417142258-phpapp01
 
Customer Experience Management for Startups
Customer Experience Management for StartupsCustomer Experience Management for Startups
Customer Experience Management for Startups
 
Improving the customer experience using big data customer-centric measurement...
Improving the customer experience using big data customer-centric measurement...Improving the customer experience using big data customer-centric measurement...
Improving the customer experience using big data customer-centric measurement...
 
Big Data Introduction to D3
Big Data Introduction to D3Big Data Introduction to D3
Big Data Introduction to D3
 
Big Data has Big Implications for Customer Experience Management
Big Data has Big Implications for Customer Experience ManagementBig Data has Big Implications for Customer Experience Management
Big Data has Big Implications for Customer Experience Management
 
Airbnb Pitch Deck
Airbnb Pitch DeckAirbnb Pitch Deck
Airbnb Pitch Deck
 
Agile Data Warehouse Design for Big Data Presentation
Agile Data Warehouse Design for Big Data PresentationAgile Data Warehouse Design for Big Data Presentation
Agile Data Warehouse Design for Big Data Presentation
 
Marketing Strategies & Plans of Toyota
Marketing Strategies & Plans of ToyotaMarketing Strategies & Plans of Toyota
Marketing Strategies & Plans of Toyota
 

Similaire à Tce lab crdi half page handout summer 2012

Hbrsas customer experience
Hbrsas customer experienceHbrsas customer experience
Hbrsas customer experienceJack Huang
 
Measure what matters to compete on relationships linda sharp marketing camp
Measure what matters to compete on relationships   linda sharp   marketing campMeasure what matters to compete on relationships   linda sharp   marketing camp
Measure what matters to compete on relationships linda sharp marketing campMarketingCamp
 
Measure what matters to compete on relationships linda sharp marketing camp
Measure what matters to compete on relationships   linda sharp   marketing campMeasure what matters to compete on relationships   linda sharp   marketing camp
Measure what matters to compete on relationships linda sharp marketing campPaul Wcislo
 
Forrester: Customer Engagement Agencies, Report Q4 2012
Forrester: Customer Engagement Agencies, Report Q4 2012Forrester: Customer Engagement Agencies, Report Q4 2012
Forrester: Customer Engagement Agencies, Report Q4 2012Simon Usifo
 
5 Ts Of Marketing Ops: Learning Org to Increases Marketing Effectiveness
5 Ts Of Marketing Ops: Learning Org to Increases Marketing Effectiveness5 Ts Of Marketing Ops: Learning Org to Increases Marketing Effectiveness
5 Ts Of Marketing Ops: Learning Org to Increases Marketing EffectivenessClearAction
 
Total Customer Experience Management Overview #TCE #CEM -- The Why, What and How
Total Customer Experience Management Overview #TCE #CEM -- The Why, What and HowTotal Customer Experience Management Overview #TCE #CEM -- The Why, What and How
Total Customer Experience Management Overview #TCE #CEM -- The Why, What and HowTCELab LLC
 
Total Customer Experience Management Overview #TCE #CEM -- The Why, What and How
Total Customer Experience Management Overview #TCE #CEM -- The Why, What and HowTotal Customer Experience Management Overview #TCE #CEM -- The Why, What and How
Total Customer Experience Management Overview #TCE #CEM -- The Why, What and HowVishal Kumar
 
Do you have a CRO-Ready Organization?
Do you have a CRO-Ready Organization?Do you have a CRO-Ready Organization?
Do you have a CRO-Ready Organization?The CRO Collective
 
CRO summit CRO Readiness Presentation
CRO summit CRO Readiness PresentationCRO summit CRO Readiness Presentation
CRO summit CRO Readiness PresentationThe CRO Collective
 
Bank of America presentation
Bank of America presentationBank of America presentation
Bank of America presentationSANDESH GHOSAL
 
CX Analytics for Cloud Services
CX Analytics for Cloud ServicesCX Analytics for Cloud Services
CX Analytics for Cloud ServicesVivian Jones
 
Cai Overview
Cai OverviewCai Overview
Cai Overviewdeyoepw
 
Marketing Operations Reviews: What They Are and Why You Need Them
Marketing Operations Reviews: What They Are and Why You Need ThemMarketing Operations Reviews: What They Are and Why You Need Them
Marketing Operations Reviews: What They Are and Why You Need ThemClearAction
 
The most effective customer experience measure on the planet
The most effective customer experience measure on the planetThe most effective customer experience measure on the planet
The most effective customer experience measure on the planetChristopher Brooks
 
Debunking Customer Experience Myths
Debunking Customer Experience MythsDebunking Customer Experience Myths
Debunking Customer Experience MythsClearAction
 
Enabling Customer Centric Capabilities in the Front Lines
Enabling Customer Centric Capabilities in the Front LinesEnabling Customer Centric Capabilities in the Front Lines
Enabling Customer Centric Capabilities in the Front LinesShannon Gronemeyer
 
CGM Evolution
CGM EvolutionCGM Evolution
CGM Evolutionbizquirk
 
The Revenue Operations to Revenue Acceleration Framework Every Modern Busines...
The Revenue Operations to Revenue Acceleration Framework Every Modern Busines...The Revenue Operations to Revenue Acceleration Framework Every Modern Busines...
The Revenue Operations to Revenue Acceleration Framework Every Modern Busines...RocketSource
 

Similaire à Tce lab crdi half page handout summer 2012 (20)

Hbrsas customer experience
Hbrsas customer experienceHbrsas customer experience
Hbrsas customer experience
 
Measure what matters to compete on relationships linda sharp marketing camp
Measure what matters to compete on relationships   linda sharp   marketing campMeasure what matters to compete on relationships   linda sharp   marketing camp
Measure what matters to compete on relationships linda sharp marketing camp
 
Measure what matters to compete on relationships linda sharp marketing camp
Measure what matters to compete on relationships   linda sharp   marketing campMeasure what matters to compete on relationships   linda sharp   marketing camp
Measure what matters to compete on relationships linda sharp marketing camp
 
Forrester: Customer Engagement Agencies, Report Q4 2012
Forrester: Customer Engagement Agencies, Report Q4 2012Forrester: Customer Engagement Agencies, Report Q4 2012
Forrester: Customer Engagement Agencies, Report Q4 2012
 
5 Ts Of Marketing Ops: Learning Org to Increases Marketing Effectiveness
5 Ts Of Marketing Ops: Learning Org to Increases Marketing Effectiveness5 Ts Of Marketing Ops: Learning Org to Increases Marketing Effectiveness
5 Ts Of Marketing Ops: Learning Org to Increases Marketing Effectiveness
 
Total Customer Experience Management Overview #TCE #CEM -- The Why, What and How
Total Customer Experience Management Overview #TCE #CEM -- The Why, What and HowTotal Customer Experience Management Overview #TCE #CEM -- The Why, What and How
Total Customer Experience Management Overview #TCE #CEM -- The Why, What and How
 
Total Customer Experience Management Overview #TCE #CEM -- The Why, What and How
Total Customer Experience Management Overview #TCE #CEM -- The Why, What and HowTotal Customer Experience Management Overview #TCE #CEM -- The Why, What and How
Total Customer Experience Management Overview #TCE #CEM -- The Why, What and How
 
Do you have a CRO-Ready Organization?
Do you have a CRO-Ready Organization?Do you have a CRO-Ready Organization?
Do you have a CRO-Ready Organization?
 
CRO summit CRO Readiness Presentation
CRO summit CRO Readiness PresentationCRO summit CRO Readiness Presentation
CRO summit CRO Readiness Presentation
 
Bank of America presentation
Bank of America presentationBank of America presentation
Bank of America presentation
 
CX Analytics for Cloud Services
CX Analytics for Cloud ServicesCX Analytics for Cloud Services
CX Analytics for Cloud Services
 
Cai Overview
Cai OverviewCai Overview
Cai Overview
 
NPS
NPSNPS
NPS
 
Marketing Operations Reviews: What They Are and Why You Need Them
Marketing Operations Reviews: What They Are and Why You Need ThemMarketing Operations Reviews: What They Are and Why You Need Them
Marketing Operations Reviews: What They Are and Why You Need Them
 
The most effective customer experience measure on the planet
The most effective customer experience measure on the planetThe most effective customer experience measure on the planet
The most effective customer experience measure on the planet
 
Debunking Customer Experience Myths
Debunking Customer Experience MythsDebunking Customer Experience Myths
Debunking Customer Experience Myths
 
Enabling Customer Centric Capabilities in the Front Lines
Enabling Customer Centric Capabilities in the Front LinesEnabling Customer Centric Capabilities in the Front Lines
Enabling Customer Centric Capabilities in the Front Lines
 
Talent Management
Talent ManagementTalent Management
Talent Management
 
CGM Evolution
CGM EvolutionCGM Evolution
CGM Evolution
 
The Revenue Operations to Revenue Acceleration Framework Every Modern Busines...
The Revenue Operations to Revenue Acceleration Framework Every Modern Busines...The Revenue Operations to Revenue Acceleration Framework Every Modern Busines...
The Revenue Operations to Revenue Acceleration Framework Every Modern Busines...
 

Plus de Vishal Kumar

Zenefits Sales Deck
Zenefits Sales DeckZenefits Sales Deck
Zenefits Sales DeckVishal Kumar
 
Talentbin Sales Deck
Talentbin Sales DeckTalentbin Sales Deck
Talentbin Sales DeckVishal Kumar
 
Future datascientist0714
Future datascientist0714Future datascientist0714
Future datascientist0714Vishal Kumar
 
Here is a gift that keeps on giving in 2018 & beyond!
Here is a gift that keeps on giving in 2018 & beyond!Here is a gift that keeps on giving in 2018 & beyond!
Here is a gift that keeps on giving in 2018 & beyond!Vishal Kumar
 
Linkedin Series B Pitch Deck August 2004
Linkedin Series B Pitch Deck August 2004Linkedin Series B Pitch Deck August 2004
Linkedin Series B Pitch Deck August 2004Vishal Kumar
 
Make Money with Big Data (TCELab)
Make Money with Big Data (TCELab)Make Money with Big Data (TCELab)
Make Money with Big Data (TCELab)Vishal Kumar
 
Global wireless network operator and mobile satisfaction / customer loyalty s...
Global wireless network operator and mobile satisfaction / customer loyalty s...Global wireless network operator and mobile satisfaction / customer loyalty s...
Global wireless network operator and mobile satisfaction / customer loyalty s...Vishal Kumar
 
Dropbox: Building Business Through Lean Startup Principles
Dropbox: Building Business Through Lean Startup PrinciplesDropbox: Building Business Through Lean Startup Principles
Dropbox: Building Business Through Lean Startup PrinciplesVishal Kumar
 
Sample letter of intent
Sample letter of intentSample letter of intent
Sample letter of intentVishal Kumar
 
The Bootstrap Bible by Seth Godin
The Bootstrap Bible by Seth GodinThe Bootstrap Bible by Seth Godin
The Bootstrap Bible by Seth GodinVishal Kumar
 

Plus de Vishal Kumar (15)

Zenefits Sales Deck
Zenefits Sales DeckZenefits Sales Deck
Zenefits Sales Deck
 
Reddit Sales Deck
Reddit Sales DeckReddit Sales Deck
Reddit Sales Deck
 
Zuora Sales Deck
Zuora Sales DeckZuora Sales Deck
Zuora Sales Deck
 
Talentbin Sales Deck
Talentbin Sales DeckTalentbin Sales Deck
Talentbin Sales Deck
 
Future datascientist0714
Future datascientist0714Future datascientist0714
Future datascientist0714
 
Here is a gift that keeps on giving in 2018 & beyond!
Here is a gift that keeps on giving in 2018 & beyond!Here is a gift that keeps on giving in 2018 & beyond!
Here is a gift that keeps on giving in 2018 & beyond!
 
Uber Pitch Deck
Uber Pitch DeckUber Pitch Deck
Uber Pitch Deck
 
Linkedin Series B Pitch Deck August 2004
Linkedin Series B Pitch Deck August 2004Linkedin Series B Pitch Deck August 2004
Linkedin Series B Pitch Deck August 2004
 
Make Money with Big Data (TCELab)
Make Money with Big Data (TCELab)Make Money with Big Data (TCELab)
Make Money with Big Data (TCELab)
 
Square Pitch Deck
Square Pitch DeckSquare Pitch Deck
Square Pitch Deck
 
Global wireless network operator and mobile satisfaction / customer loyalty s...
Global wireless network operator and mobile satisfaction / customer loyalty s...Global wireless network operator and mobile satisfaction / customer loyalty s...
Global wireless network operator and mobile satisfaction / customer loyalty s...
 
Dropbox: Building Business Through Lean Startup Principles
Dropbox: Building Business Through Lean Startup PrinciplesDropbox: Building Business Through Lean Startup Principles
Dropbox: Building Business Through Lean Startup Principles
 
Sample letter of intent
Sample letter of intentSample letter of intent
Sample letter of intent
 
Yammer Pitch Deck
Yammer Pitch DeckYammer Pitch Deck
Yammer Pitch Deck
 
The Bootstrap Bible by Seth Godin
The Bootstrap Bible by Seth GodinThe Bootstrap Bible by Seth Godin
The Bootstrap Bible by Seth Godin
 

Tce lab crdi half page handout summer 2012

  • 1. One of six business intelligence solutions from TCELab helping companies measure, improve and valuate the health of the customer relationship leading to exponential revenue growth. CRDi (Customer Relationship Diagnostic) is a one time customer loyalty research survey that diagnoses 5 key performance indicators. Used by Investors as part of their customer due diligence in their investing and acquisition decisions. 1 RAPid Customer Loyalty 6.1 Score 2 Potential impact of loyalty on Revenue Growth Estimated ROI of expenditure = 47% 4 Key Driver Chart Net Revenue Growth = $1,214,000 3 Verbatim and Sentiment Analysis 5 Competitor Benchmarking: 54% percentile (C-PeRk) www.tcelab.com tcelab.com/selfassess Want to help companies Boston | Seattle | Calgary in your portfolio? Have them take our free 1.888.243.4756 Customer Experience Management (CEM) info@tcelab.com Self-Assessment.