1. TOTAL QUALITY MANAGEMENT Presented By: ASHUTOSH KUMAR Sr. ProgrammerNIC

2. CONTENTS DEFINITION OF TQM NEED FOR TQM PILLARS OF TQM TQM PRINCIPLES QUALITY IMPROVEMENT TOOLS ECONOMIC JUSTIFICATION OF TQM ADVANTAGES OF TQM WHEN WE SHOULD GO FOR TQM REFERENCES

3. DEFINITION TOTAL– MADE UP OF WHOLE QUALITY– DEGREE OF EXCELLENCE A PRODUCT OR SERVICESPROVIDES MANAGEMENT– ACT, ART OR MANNER OF HANDLING, CONTROLLING, DIRECTING ETC.

4. NEED FOR TQM TQM IS NEEDED FOR DEVELOPMENT OF THE BEST WORLD CLASS ORGANISATION. REDUCE COST CONTINUOUSLY. IMPROVE QUALITY CONTINUOUSLY. TO DEVELOPMENT OF PROBLEM SOLVING SKILLS. TO BUILD A HAPPY BRIGHT PLACE.

5. WHEN WE SHOULD GO FORTQM

6. PRODUCT PROCESS SYSTEM PEOPLE LEADERSHIP PILLARS OF TQM

7. TQM PRINCIPLES CUSTOMER FOCUSED ORGANISATION LEADERSHIP INVOLVEMENT OF PEOPLE PROCESS APPROACH SYSTEMS APPROACH TO MANAGEMENT CONTINUOUS IMPROVEMENT FACTUAL APPROACH TO DECISION MAKING

8. QUALITY IMPROVEMENT TOOLS STATISTICAL TOOLS HISTOGRAM PARETO CHART SCATTER DIAGRAM CONTROL CHART NEW TOOLS AFFINITY DIAGRAM RELATION DIAGRAM PROCESS DECISION PROGRAMME CHART

9. HISTOGRAM

10. What are the issues involved in missing shipping dates? People Facilities System Overcrowded deck Insufficient training Computer crashes Teams not used No place for returns Engineering changes Inexperienced supervisors Not enough Fork trucks NEW TOOLAFFINITY DIAGRAM

11. Remove old system Upgrade system Install new system Train Employee NEW TOOLTREE DIAGRAM

12. PROFIT COST PROFIT COST IMPERFECT ORGANISATION TQM COMPANY ECONOMIC JUSTIFICATION OF TQM

13. ISO: 9000 and TQM

14. STEPS INIMPLEMENTATION OF T.Q.M IN SMALL SCALE AND THERMAL INDUSTRIES

15. REQUIREMENTS FOR SUCCEESSFUL IMPLEMENTATION OF TQM The objectives and policies of the firm must reflect its commitment to the quality as a philosophy of customer satisfaction . The TQM philosophy must be effectively communicated to each and every employees and departments so that it is clearly understood through out the organization. The TQM programme should be properly designed to meet the requirements of customer. The participation of all the employees should be encouraged so that innovative ideas are put forward by the employees . TQM should not be imposed upon employees. The management should make TQM an employees programme through proper education of workers .

16. Contd..

17. STEPS TO BE TAKEN BY MANAGEMENT FOR IMPLEMENTATION OF TQM

18. ADVANTAGES OF TQM IMPROVED COMPETITIVENESS BETTER PROFITABILITY INCREASES SALES AND MARKET SHARES REDUCTION IN REJECTIONS, SCRAP SUCCESSFUL NEW PRODUCT LAUNCH IMPROVED PRODUCTIVITY IMPROVED QUALITY EMPLOYEES JOB SATISFACTION REDUCTION IN INVENTORIES IMPROVED SYSTEM STANDARDIZATION OF WORK ROUTINES.