Knowledge Management opportunities (and challenges) for corporate legal departments. By Vince Polley at KnowConnect PLLC (www.knowconnect.com)

1. Knowledge Management: Addressing Business Imperatives Vincent I. Polley  KnowConnect PLLC 2009

3. If only… If only we all knew what we each know. If only we could find it when we need it. If only we could learn who knows what. If only we never forgot.

7. A vision of how it works The United States Army

8. “ What does the Army know about hurricane clean-up?” Prof. John Henderson Boston University 1998

13. Main Factors in KM Delivery People (culture) Technology Process KM Cannot communicate (quickly or broadly enough) Nobody is doing it Do not know how to start

14. Degree of Difficulty Technology Process People (culture)

15. Main Factors in KM Delivery People (culture) Process Technology Store and distribute knowledge assets, email threads, etc. Connect people. Simple, natural processes - e.g., Peer Assists, AARs, Retrospects, Knowledge Exchanges, Interviews. Setting examples for others; consistent communication plan; Incentives and direction to share. E.g., bonuses, visible recognition.

20. KM in the Workflow Communities and Networks Teams and Departments Leveraging Knowledge Peer Assist Retrospect AAR Knowledge Assets Goals Results Learn during Learn after Learn before

24. Degree of Difficulty Technology Process People (culture)

28. Planning Execute Learn Input Plan

29. Planning Input Plan Execute Learn Execute Learn Input Plan

31. Assessment Example question 10 9 8 7 6 5 4 3 2 1 Learning before Learning during Learning after CoPs Knowledge assets Business alignment Knowledge roles People Process Technology Environment

32. Benchmarking & Predictions 9 Time 0 1 2 3 4 5 6 7 8 0 1 2 3 4 5 6 Score

33. BOSTON SQUARE - Specific Initiatives Relative Difficulty 0 1 2 3 4 5 6 7 8 9 0 2 4 6 8 10 Relative Impact Focus on those with high impact, that are easier to do Provide a clear, articulated message from the GC and senior staff – one that the entire ExComm can all agree upon and support – on what information can and should be shared electronically, within policy and legal requirements.

34. High impact Lower impact Relatively easy Relatively hard 21 11 3 15 6 12 42 26 31 25 20 41 37 38 22 17 5 Use a gated process to create a KM plan Training on Word and email client, e.g., threaded discussion folders Create demonstration KAs (e.g., stock acquisition protocol and learnings) Complete an online yellow pages

35. High impact Lower impact Relatively easy Relatively hard 21 11 3 15 6 12 42 26 31 25 20 41 37 38 22 17 5 Hold a CoP kick-off event, training for two or three CoPs Hold Strategic Workshop, draft a KM plan, select pilot/demo projects, transfer skills Invite greater participation in process design and involvement by other peer entities

36. For More Information on KM Polley, "Share the Wealth: What Knowledge Management Could Mean to your Legal Department" ABA Business Law Today Nov/Dec 2003 http://www.abanet.org/buslaw/blt/2003-11-12/polley.shtml and www.knowconnect.com

37. Questions & Discussion More questions? Contact me.